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Cook Command Center

Overview

The Cook Command Center is a secure centralized web interface that enables you to view and manage your equipment and information anytime, anywhere, on any device.

  • Access service history, preventative maintenance, & survey information
  • View Real-Time Status and Electronic Journals with Remote View ATM
  • Request service for fastest response times
  • User-friendly Case Management makes it easy to interact with law enforcement.

Cook Solutions Group constructed the Cook Command Center to provide customers a fully interactive platform enabling users with a comprehensive view of their current products and providers. Whether it be requesting service or viewing transactional data the Cook Command Center allows our customers the ability to view, manage and interact with their current line of Cook Solutions Group products. Command Center is strategically broken out into different platforms each providing customers unique viewpoints into their infrastructure: CustomerView, RemoteView and System.

If you already have a CCC account, login here.

Manage it all in one place with Cook Command Center.

Service & Preventative Maintenance

CustomerView:

  • Full visibility of all equipment within your institution and it’s current state
  • Easily create, update and view tickets or work orders for equipment
  • Full transparency for all projects whether you are in the middle of a current project or creating a new project
  • Never have to keep records of your service records on your equipment, within Preventative Maintenance we will store them for you


RemoteView:

  • Monitor, manage and maintain your ATMs/ITMs. Reduce service calls with remote troubleshooting and expedited resolution. Includes remotely identifying the problem and repair of basic software issues for increased uptime.
  • View and download real-time electronic journal activity and reports that are uploaded automatically.
  • Sharing sensitive information internally or externally has never been more simple. No more burning to disc or downloading to a USB, with Case Management easily share files, videos or pictures with internal and external members of your organization.
  • System
  • Create unique notifications dependent of state, type of equipment or location-based tickets.
  • Effortlessly manage your personnel whether it is adding or removing personal or simply increasing permissions, everything in Command Center is permissions based.  
  • View audit logs

System

  • Create unique notifications dependent of state, type of equipment or location-based tickets.
  • Effortlessly manage your personnel whether it is adding or removing personal or simply increasing permissions, everything in Command Center is permissions based.  
  • View audit logs

Our Brand Partners

Contact us.

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Address:

Portland (National Headquarters and Support Center) 9225 NE Cascades Parkway, Portland, OR 97220

Phone Number:

1 (844) 305-COOK

Our home office and headquarters office is open:

Monday – Friday 8 AM – 5 PM

Network Operations Center Service hours are:

7 Days a Week 5 AM - 10 PM PST