RemoteView ATMs | ITMs

Resolve over 63% of ATM | ITM issues without a tech being dispatched.

Cook Solutions Group developed the RemoteView product line to utilize technology to remotely deliver support to the ATM | ITM industry.

RemoteView ATM | ITM product line has been developed into multiple modules to support all departments interfacing with the machines.

  • Diagnostics: Remote Resolution
  • Security+: Secure your ATM | ITM
  • Windows Patch Management: Keep Machines Updated
  • Hard Drive Encryption: Lockdown your hard drive to prevent unauthorized access
  • Electronic Journals & Analytics: Access EJs Online
  • Hard Drive Backup: Nightly backups
  • Connect | Internet: Managed Wireless Connectivity
  • Marketing Screens: Push AD Campaigns

Resolve over 63% of issues without a tech being dispatched.

ATM | ITM Attacks & Deterrents:

There has been a recent uptick in ATM attacks across the United States, particularly in multiple Western states.  In many of these attacks, criminals have utilized never before seen ATM skimming devices. Learn more how we can help.

Features: Diagnostic:

Monitor, manage and maintain your ATMs | ITMs. Reduce service calls with remote troubleshooting and expedited resolution. Includes remotely identifying the problem and repair of basic software issues for increased uptime.

  • Hardware and software diagnostics
  • Remote reboots
  • Pull logs and tallies from previous days/archive
  • Includes dedicated & certified RemoteView Specialists
  • If RemoteView Specialist are unable to fix, a technician is dispatched with detailed diagnostic information for faster repair and a first time fix

RemoteView ATM | ITM Diagnostics means more uptime resulting in the ability for more customer transactions. Without RemoteView ATM | ITM Diagnostics installed, when a fault occurs at your ATM | ITM, whether it can be a card reader, printer, or dispenser issue, the ATM | ITM is out of commission until a technician has the ability to diagnose the issue on-site.

The picture changes dramatically with RemoteView ATM | ITM Diagnostics: Our RemoteView technicians monitor, maintain and manage your ATMs | ITMs remotely regardless of brand. When a fault occurs an alert is sent to our team notifying us of the issue. With RemoteView  ATM | ITM Diagnostics we have the ability to remotely connect to the ATM | ITM, and in less than 60 minutes on average we have been able to fix 63% of the time without a technician ever having to step foot on the premises. If are unable to resolve the issue remotely, a technician is dispatched with the exact error codes, which means a faster repair because the diagnosis has already been identified.

With RV ATM | ITM Diagnostics you receive

  • 24/7 agent monitoring
  • Remote Identification of ATM | ITM problems
  • Majority of problems have immediate resolution without dispatching a technician
  • Remote reboot and repair of basic software issues on your ATMs | ITMs
  • Prediction of “problem” machines
  • Increased uptime on your ATM | ITM fleet


Do you know the current status of your ATMs | ITMs?

Are you managing all of your ATM | ITM details from a current spreadsheet?

How do you access your Electronic Journals?

Q. How does the ATM | ITM connect to RemoteView?

We install a small Windows-based agent on your ATM | ITM. The agent communicates Outbound only to the IP address & port specified.

Q. Can I view all my ATMs | ITMs from one interface?

YES, you finally can! Our Command Center simplifies viewing all your locations and analyzing data—in aggregate or individually. For security purposes, you can designate which user has access to what data, and multi-factor authorization adds a PIN to enter before anyone can log in.

Security +:

Protect your devices with trusted Application Control to prevent malicious attacks.

  • Zero-day protection against malicious attacks
  • Security logs are available upon request
  • Centralized policy management
  • Windows firewall management
  • Password management

ATMs | ITMs run a Microsoft Windows computer internally that need security software, just like your personal computer. With ATM | ITMs capturing your customer’s bank account and financial information this is extremely vital. Since Microsoft discontinued support for older versions of Windows, the biggest threat to your ATM | ITM network is malicious attacks targeted to ATMs | ITMs. Having RemoteView ATM | ITM Security Suite installed on your ATM | ITM, we can prevent attacks.

Rest Easy Knowing your ATMs are Protected:

  • We use the industry-leading anti-malware and trusted applications software available
  • Your institution is in compliance with the Payment Card Industry (PCI) Data Security Standard, (requirements designed to ensure that ALL companies that process, store, or transmit credit card information maintain a secure environment)
  • ATMs | ITMs are protected by a firewall
  • Fully managed security policies including full quarterly reports for your audit trail
  • Preventative USB stick read/write control
  • Malware has the ability to mutate as frequent as hourly, this makes signature-based prevention tools obsolete
  • Preventative USB/DVD application auto-start control

Q. What Anti-Virus and Anti-Malware definitions do you use?

We use CylancePROTECT, an integrated threat prevention solution combining the power of artificial intelligence (AI) to block malware infections with additional security controls safeguarding against script-based file-less memory and external device-based attacks.

Q. How do you prevent malicious or unintentional threats?

Combing RemoteView Security+ and CylancePROTECT will provide the most secure environment. Unlike traditional endpoint security products relying on signatures and behavior analysis to detect threats in the environment, uses AI to identify and block known and unknown malware from on endpoints.

  • Delivers prevention against common and unknown (zero-day) threats without a cloud connection
  • Continuously protects the endpoint without disrupting the end-user with unmatched effectiveness, minimal system impact, and zero-day prevention, CylancePROTECT safeguards endpoints and organizations from compromise

Q. How secure are the connections you use for access?

Security is our #1 priority! The SOC 2 Type II audit confirms we follow a set of predefined benchmarks for security, availability, and confidentiality. We use AES 256 bit encrypted VPN connections, which are considered among the most secure available: AES (Advanced Encryption Standard) is used by the U.S. government to protect classified information and is implemented in both software and hardware throughout the world to encrypt sensitive data. In addition, we test for vulnerability each month.

Q. Why is Traditional White Listing Protection not enough?

White Listing simply checks the application’s ID and allows the application to run with no further controls. This lack of further monitoring results in possible “zero-day” vulnerabilities, which could turn the trusted application into a malicious application in run-time. The exploited White Listed application could easily alter system configurations, drop file-less code into the system via registry configurations to defeat the White Listing, and become persistent on the ATM/ITM. This approach to security does not defend against zero-day or other unknown vulnerabilities and requires signature and rule updates. Until these updates are applied, the ATM/ITM is at risk.

More Features

Electronic Journals & Analytics:

View and download real-time electronic journal activity and reports which are uploaded automatically.

  • Protect against Reg E Act 205.13 Administrative enforcement; record retention (requires initial set up)
  • One year of retention guaranteed
  • Analytics and reports showing transaction types, volume and profitability
  • Piko Video Management System integration for video recording of transactional events

Hard Drive Backups:

Daily backups performed to limit downtime and data loss.

  • Fast and reliable storage with solid-state drives
  • View backup status online via Command Center
  • Restore functionality and avoid extended downtime
  • Incremental backups with monthly full backup

Windows Patch Management:

Maintain compliance and keep your ATMs | ITMs secure with up to date Microsoft software patches.

  • Preferred updating scheduling
  • Patch status reports provided, ready for auditors
  • Automated patch installation

Connect | Internet:

Managed Wireless Connectivity

  • Managed cellular router for ATMs | ITMs connectivity
  • Multiple cellular providers supported

Hard Drive Encryption:

Lockdown your hard drive with 256-bit encryption to prevent unauthorized access.

  • Protect against sensitive information
  • Safeguard against stolen hard drive
  • Utilizes local TPM of ATMs | ITMs

Marketing Screens:

Deploy advertisement screens to any and all ATMs | ITMs, automatically, at the times you choose.

  • Includes quarterly marketing screen updates for each ATMs | ITMs (may require initial setup costs)
  • Sync up with in-branch campaigns or in-market advertising
  • Update welcome, please wait and thank you screens
  • Update receipt logos

Contact us.

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Portland (National Headquarters and Support Center) 9225 NE Cascades Parkway, Portland, OR 97220

Phone Number:

(844) 305-COOK

Our home office and headquarters office is open:

Monday – Friday 8 AM – 5 PM

Network Operations Center Service hours are:

7 Days a Week 5 AM - 10 PM PST