How Professional Services Simplifies ITM Server Hosting & More!
How Professional Services are redefining ATM and ITM deployments for banks and credit unions.
In this episode of the Bank Customer Experience Podcast, host Bradley Cooper sits down with Joshua Buchanan, Director of Fintech Solutions, and Wade Faber, Strategic Director of Verticals at Cook Solutions Group (CSG), to unpack how Professional Services are redefining ATM and ITM deployments for banks and credit unions.
Discover how CSG’s experienced team helps financial institutions simplify complex technology projects — from ITM installations and check imaging to server hosting and branding consistency — all while delivering a boutique-level customer experience.
Topics Covered:
✅ What “Professional Services” really means in the banking technology world
✅ How community banks and credit unions can simplify ITM and ATM deployments
✅ Benefits of hosted server environments and ATM server management
✅ The story behind CSG’s Conveyance check imaging solution and its fraud prevention tools
✅ How strategic ATM branding can drive customer engagement and brand consistency
✅ The vital role of CSG’s Network Operations Center (NOC) in post-project support
Why Watch:
If you manage banking technology, digital transformation, or branch operations, this episode will give you a behind-the-scenes look at how the right partner can make complex projects simple, scalable, and successful.