FAQs.
Piko can integrate with any ONVIF (Open Network Video Interface Forum) camera or any RTSP Stream (Real-Time Streaming Protocol).
Yes, within DMP VKP you can create holidays, weekends, and nightly schedules to arm and disarm your system.
An ITM typically stands for Interactive Teller Machine. Using 2-way video and audio a remote agent can control the machine and perform teller-based transactions.
Extend hours, expand into new markets at a cheaper price point, increase customer service, provide business continuity options, allow for access to more languages for your customers, drive market differentiation, the list is endless.
TCRs can reduce cash replenishment costs, save transaction time and increase safety.
Branch level access will use a Subscriber login and is active by default. If you need to put an account on test from the portal please email RemoteView@cooksecuritygroup.com. Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
In CSGs world we utilize SSiQ. What differentiates a SSiQ (Server Switch iQ) from a traditional server, INVR (Internal Network Video Recorder) or DVR (Digital Video Recorder) is a SSiQ has a built-in switch. The SSiQ partner we use has many additional hardening features built-in for extra security.
With fully encrypted, outbound only communication, backed by industry leading managed services, your data is more than secure.
Branch level access will use a Subscriber login and is active by default. If you need to put an account on test from the portal please email RemoteView@cooksecuritygroup.com. Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Conveyance supports most major manufacturers, NCR, Hyosung, Diebold. If you do not see your manufacturer, please contact us. Learn more at https://www.conveyance.solutions/
An ITM typically stands for Interactive Teller Machine. Using 2-way video and audio a remote agent can control the machine and perform teller-based transactions.
Extend hours, expand into new markets at a cheaper price point, increase customer service, provide business continuity options, allow for access to more languages for your customers, drive market differentiation, the list is endless.
TCRs can reduce cash replenishment costs, save transaction time and increase safety.
Conveyance supports most major manufacturers, NCR, Hyosung, Diebold. If you do not see your manufacturer, please contact us. Learn more at https://www.conveyance.solutions/
Cook Solutions Group Conveyance provides the following check automation, imaging and processing as well as the following:
- ATM | ITM Check Imaging
- Customized x.937 content to fit your FI’s unique needs
- XML Check Data File Transmission
- Automated daily Check Imaging process
- Reduce FTE through automation
Cook Solutions Group provides installation, conversion, and implementation of most Teller Cash Recycler (TCR) brands including Hyosung, ARCA, ATEC, Chima, NCR, Glory, and Diebold. CSG also provides 1st and 2nd line maintenance and service.
Cook Solutions Group provides a full line of branch transformation and branches of the future including create your own branch.
NO! There are options that can still leverage all the benefits of talking with a teller and doing teller-based transactions without integrating with your core system.
ITM Implementation, Conveyance, and Soteria. Soteria is a service facilitating the integration of 3rd party access control and alarm systems with Cook Solutions Group’s Piko VMS and Cook’s Case Management.
Teller Cash Recyclers are machines that reduces manual counting for tellers. It authenticates bank notes (cash) and can either securely store the cash, or dispenses the cash for tellers.
Cook Solutions Group provides safes, vaults, night drop depositories, under counter steel, and all box drills. Combo changes, drillings for banks and credit unions. Servicing manufactures such as Hamilton, Gunnebo, Fortis, Fenco, and most major brands.
With digital banking you can open new accounts and loans via video banking calls, which can be set up around your customers convenience.
Conveyance is compatible with all major check processing companies. Part of the personalized setup includes full compatibility with your ecosystem. Learn more at https://www.conveyance.solutions/
Digital Banking provides satisfying, personalized digital interactions, expands the reach of your services and optimizes staffing.
Precise counterfeit detection, time saver, units have the ability to strap, count and separate notes to help with branch efficiency.
Cash Counters count a bundle of cash, no matter the denomination, as one sum. Cash Sorters count and separate bills based off the denomination.
Hosted is an accessible server spun up for only your organization. Typically more expensive than a cloud environment and more timely to set up. Cloud is an accessible server previously existing reducing cost. Cloud-based systems reduce in-house management without compromising quality.
Currency discriminators scan bills via CIS, UV, Magnetic and IR sensors to determine the authenticity of a bank note.
Instant Issuance is when a customized credit or debit card can be activated and issued ready for use, immediately.
Oversized packages, receipt name not listed, oversized packages, overflow of packages, refrigerated delivery and outbound shipments are all accepted.
A night depository is a secured bank drop box where accountholders can deposit their daily cash, checks and credit card slips outside of normal banking hours.
Managed services are a way to offload general tasks to an expert, in order to reduce costs, improve service quality, or free internal teams to do work that's specific to your business.
Smart Lockers simplifies and automates package acceptance and delivery.
Pneumatic tubes are systems that propel cylindrical containers through networks of tubes by compressed air or by partial vacuum.
Security patch management is the ongoing process of applying updates that help resolve code vulnerabilities or errors for applications across your system.
YES! ITMs are currently supported with Windows 10 and CSG’s Professional Services teams can upgrade your ITM fleet remotely.
Conveyance is a check image capturing tool which enables check deposit abilities at ATMs | ITMs. As consumer experience gets better and better, the back-end continues to be difficult for your employees. Conveyance is here to improve operational efficiencies. Conveyance creates and transfer an x937 (FED file) for your imaging ATMs | ITMs. Learn more at https://www.conveyance.solutions/
ITM Windows 10 Remote Upgrades, ITM Implementation, ITM Vidyo support for on-prem and hosted and Hosted ITM servers.
Digital Customer Engagement platform offering mobile, web, and in-branch solutions to help financial institutions manage customer relationships in the digital world.
- One pocket without a reject pocket
- One pocket with a separate reject pocket
- Two pockets with a separate reject pocket
- Three pockets without a reject pocket
- Four pockets with a separate reject pocket
- 4+2 pockets with strapper modules
Check Imaging converts paper based checks into an electronic digital transaction. This helps increasing financial institutions efficiencies while reducing operation costs.
Is a storage solution that has integrated technology built into it, allowing it to automate package delivery, notification, and distribution.
Cash automation lowers the amount of cash in the branch teller drawers, reducing risk.
Hard Drive Encryption is a technology safeguarding information by transforming it into unreadable code which cannot easily be deciphered by unauthorized individuals. Cook Security group has the ability to encrypt individual files, folders, volumes or entire disks within a computer and is compatible with countless hard drive manufacturers.
Smart Lockers can be used for packages to be securely delivered without having to have personal available to accept the package. Lockers can be installed inside or outside your facility.
A Currency Cash Counter is a device used in banking and financial institutions to accurately count large volumes of cash quickly and efficiently. The use of currency cash counters helps banks improve the efficiency of cash handling operations, reduce errors, and enhance security by detecting counterfeit currency.
Nothing! Cook Solutions Group takes care of all the hardware requirements. Learn more at https://www.conveyance.solutions/
Conveyance captures the check image and associated data on the terminal and transmits that image and associated data to the FI’s image processor or review process. Learn more at https://www.conveyance.solutions/
ADA Night drop depository compliance refers to ensuring that the design and construction of a night deposit facility (also known as a night drop) meets the accessibility requirements of the Americans with Disabilities Act (ADA). Night drops are typically used by businesses and organizations to securely deposit cash and other valuable items outside of regular business hours.
Under the ADA, night drops must be designed to be accessible to individuals with disabilities, including those who use wheelchairs, walkers, or other mobility devices. This includes ensuring that the night drop is located in a place that is readily accessible to individuals with disabilities, providing an accessible route to the night drop, and ensuring that the night drop itself is designed to be accessible.
The ADA also requires that businesses provide auxiliary aids and services, such as signage or verbal instructions, to ensure that individuals with disabilities can use the night drop independently. By complying with ADA Night drop compliance, businesses can ensure that their night deposit facility is accessible to all customers, including those with disabilities.
Yes, within DMP VKP you can create holidays, weekends, and nightly schedules to arm and disarm your system.
Windows 10 Patching, HD encryption, Fraud Detection and SAN. To see all of our protection products please visit: SecurityModules Patch Management | Cook Solutions Group
On average we build a solution to store 90 days’ worth of video, but we can tailor the system to fit your needs.
Our Premier Agreement includes an all-inclusive hardware and labor coverage with annual PM. Along with proactive daily outage logs, we perform manual weekly camera and server audits.
Our Premier Agreement includes an all-inclusive hardware and labor coverage with annual PM. Along with performing quarterly patches, updates on all devices, and full compliance protection.
Yes, within DMP VKP you have the ability to set up controls for MFA with a single click.
RemoteView Managed Services on your teller cash recyclers ensures that your TCR fleet is secure, uptime is maximized, and nearly 63% of issues can be repaired remotely.
Cook Solutions Group’s RemoteView product line remotely delivers support and services to your surveillance system while resolving over 63% of issues without a tech being dispatched.
Cook Solutions Group’s RemoteView product line remotely delivers support and services to your Alarm System while resolving over 63% of issues without a tech being dispatched.
Cook Solutions Group’s RemoteView product line remotely delivers support and services to your Access Control System while resolving over 63% of issues without a tech being dispatched.
We install a small Windows-based agent on your ATM | ITM. The agent communicates Outbound only to the IP address & port specified.
Windows security patch management, hard drive encryption, anti-virus, hard drive back up and diagnostics. For additional products and information please visit: Security Modules Patch Management.
Cook Solutions Group’s RemoteView product line remotely delivers support and services to your ATM & ITM Fleet while resolving over 63% of issues without a tech being dispatched.
Cook Solutions Group's RemoteView line offers, Windows security patch management, hard drive encryption, anti-virus, hard drive back up, diagnostics and marketing screens. For additional products and information please visit: Security Modules Patch Management.
Remoteview Security & Patch Management ensures your ATM and ITM fleet remains in compliance, with full detailed audit reports prepared quarterly.
The keys to protecting yoru TCR are Windows 10 Patching, HD encryption, Fraud Detection and SAN. To see all of our protection products please visit: Security Modules Patch Management.
Cook Command Center gives you the ability to view and manage all of your equipment within one platform. From accessing service history to viewing the Real-Time Status of your fleet, Cook Command Center is your ultimate Managed Services Dashboard.
YES, our Command Center simplifies viewing all your locations and analyzing data—in aggregate or individually. For security purposes, you can designate which user has access to what data, and multi-factor authorization adds a PIN to enter before anyone can log in.
Piko can integrate with any ONVIF (Open Network Video Interface Forum) camera or any RTSP Stream (Real-Time Streaming Protocol).
Branch level access will use a Subscriber login and is active by default. If you need to put an account on test from the portal please email RemoteView@cooksecuritygroup.com. Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
In CSGs world we utilize SSiQ. What differentiates a SSiQ (Server Switch iQ) from a traditional server, INVR (Internal Network Video Recorder) or DVR (Digital Video Recorder) is a SSiQ has a built-in switch. The SSiQ partner we use has many additional hardening features built-in for extra security.
With fully encrypted, outbound only communication, backed by industry leading managed services, your data is more than secure.
Cook Solutions Group provides installation, service, monitoring, maintenance and managed services for DMP alarm systems, Lenel OnGuard S2 access control and most major alarm and access control brands.
Piko (our Unified Security Platform) is the best video management software and surveillance system ever created. It's simple, secure, and open.
Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Yes, with DMP Virtual KeyPad you have instantaneous access at your fingertips to arm, disarm and add and remove users all from your mobile device.
Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Desktop, Web and Mobile Applications are all supported. Please visit our Piko page for a complete list of all platforms.
Please watch this video first!
The “Edit Existing Accounts” menu will be allowed for two or three people per institution. Dealer logins should only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Is a system to detect intrusion such as unauthorized entry into a building or other areas.
Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
VSaaS stands for Video Surveillance as a Service and the reason you are seeing more and more companies move to this subscription based pricing is to bring additional savings and provide more flexibility to the customer.
Update: This number has been fully transitioned to the new monitoring center!
This was a temporary condition and we expect our CSG Monitoring phone number (844-788-4903) to ring directly to the COPS central station shortly.
Please watch this video first!
The “Edit Existing Accounts” menu will be allowed for two or three people per institution. Dealer logins should only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Bank Protection Act and NCUA security requirements do not specifically require risk assessments, but do require the financial institution to be aware of crimes against financial institutions in the area. Gathering crime history and completing risk assessments are an excellent method of compliance with the Bank Protection Act and NCUA requirements.
CSG recommends developing security equipment standards for each risk level to achieve risk-based protection of our customer’s employees, facilities , and assets.
Yes, With DMP Virtual KeyPad you have the ability to create schedule for automated arming and disarming as well as setting holiday schedules.
Yes, Cook Solutions Group offers the following security integration solutions with open APIs with the following:
• Alarm, Access Control & Emergency Intercom
• Key & Asset Management
• Video Surveillance
• Access Control
• Biometrics/ Facial Recognition
• Cybersecurity
• Radar Tracking, Drone & Perimeter Detection
• Turnstiles & Tailgating Detection
• Consulting, Design & Risk Assessment
No, your account number is the same however the receiver ID did change. If your previous account was CE-1234, your account number is 1234 and the receiver ID is CE. In the new system account CE-1234 is now S776-1234. Below you will see the conversion for the receiver ID or account prefix. You can also identify your account by using the physical address at the alarmed location.
CE=S776
CF=S778
L9=S906
DIP=S809
CSG has partnered with many different companies to offer Under Counter Steel, Cash Lockers, Safes, Night Drops, ATMs/ITMs and Vaults.
Yes, ATM risk assessments are critical for customer and member safety, while providing mitigating strategies for hook and chain and other attacks on ATMs and ITMs. Once again CSG can help.
The “Edit Existing Accounts” menu will be allowed for two or three people per institution. Dealer logins should only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Yes, risk assessments should be completed for administrative facilities and CSG can help with completing the task. The risk level assigned to the administrative facility should align with the level of access control video, and alarm protection.
Cook Solutions Group provides installation, service, monitoring, maintenance and managed services for DMP alarm systems, Lenel OnGuard S2 access control and most major alarm and access control brands.
Access Control System determines who is allowed to enter or exit, where they are allowed to exit or enter, and when they are allowed to enter or exit.
Crime history information may be obtained via subscription services from companies such as CAP Index or open source information .
No, from single door panels to multiple entrances being armed CSG tailors a solution to fit your preferences.
Video surveillance provides remote eyes for individuals, allowing personnel with advance notice of breaches in security, including hostile and terrorist acts, and is a part of the plan to protect personnel and assets.
Yes, with DMP Virtual KeyPad you have instantaneous access at your fingertips to arm, disarm and add and remove users all from your mobile device.
Access Control System determines who is allowed to enter or exit, where they are allowed to exit or enter, and when they are allowed to enter or exit.
CSG can provide risk criteria and conduct risk assessments or assist customers in developing risk criteria and risk assessments, based their unique risk appetite.
Yes, CSG and their partners still utilize mercury hardware
Please watch this video first!
The “Edit Existing Accounts” menu will be allowed for two or three people per institution. Dealer logins should only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
When you call the monitoring center to place your account on test, you can request that the operator send your test results via email when the test is concluded. The operator will ask for your email address or mobile number in order to send a download link for your test results report.
Up to 1000 users on a specific system, which are all included in your cost.
Managed video security solution that provides security camera monitoring and alerts, system cybersecurity and equipment maintenance, video storage, and technical support.
Branch level access will use a Subscriber login and is active by default. If you need to put an account on test from the portal please email RemoteView@cooksecuritygroup.com. Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. If you need a dealer login please email RemoteView@cooksecuritygroup.com.