FAQs.
Yes, with DMP Virtual KeyPad you have instantaneous access at your fingertips to arm, disarm and add and remove users all from your mobile device.
Yes, within DMP VKP you can create holidays, weekends, and nightly schedules to arm and disarm your system.
Branch level access will use a Subscriber login and is active by default. If you need to put an account on test from the portal please email RemoteView@cooksecuritygroup.com. Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Cook Solutions Group’s RemoteView product line remotely delivers support and services while resolving over 63% of issues without a tech being dispatched.
The verbal passcode to access an alarm account is an important security feature. If you give an incorrect passcode the operator will ask you to verify your code, possibly by spelling it out phonetically. If on the second attempt you give another incorrect code the call will be ended. For safety and security reasons the operator cannot say "that is not the correct code" nor can they give you clues to the correct code. When you call in or receive a call, you must have the correct passcode and/or account number.
Cook Solutions Group’s RemoteView product line remotely delivers support and services while resolving over 63% of issues without a tech being dispatched.
Branch level access will use a Subscriber login and is active by default. If you need to put an account on test from the portal please email RemoteView@cooksecuritygroup.com. Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
To create a Subscriber Group please open a ticket with CSG support listing the accounts you wish to include in the group. You will then be provided a group name and passcode.
ITM Windows 10 Remote Upgrades, ITM Implementation, ITM Vidyo support for on-prem and hosted and Hosted ITM servers.
Yes, with DMP Virtual KeyPad you have instantaneous access at your fingertips to arm, disarm and add and remove users all from your mobile device.
Yes, With DMP Virtual KeyPad you have the ability to create schedule for automated arming and disarming as well as setting holiday schedules.
The credit or debit card is issued and activated on the spot and then can be used immediately.
Cook Solutions Group’s RemoteView product line remotely delivers support and services while resolving over 63% of issues without a tech being dispatched.
Digital Banking provides satisfying, personalized digital interactions, expands the reach of your services and optimizes staffing.
Update: This number has been fully transitioned to the new monitoring center!
This was a temporary condition and we expect our CSG Monitoring phone number (844-788-4903) to ring directly to the COPS central station shortly.
Currency discriminators scan bills via CIS, UV, Magnetic and IR sensors to determine the authenticity of a bank note.
Yes, CSG and their partners still utilize mercury hardware
Branch level access will use a Subscriber login and is active by default. If you need to put an account on test from the portal please email RemoteView@cooksecuritygroup.com. Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Security patch management is the ongoing process of applying updates that help resolve code vulnerabilities or errors for applications across your system.
It is a machine that reduces manual counting for tellers. It authenticates bank notes (cash) and can either securely store the cash, or dispenses the cash for tellers.
Update: The IVR feature has been disabled for all accounts, you should no longer receive robotic calls.
This is a service called IVR and is used to streamline the alarm notification and response process. While we may offer this as a feature in the future, we expect these calls to stop shortly.
Video surveillance provides remote eyes for individuals, allowing personnel with advance notice of breaches in security, including hostile and terrorist acts, and is a part of the plan to protect personnel and assets.
Hosted is an accessible server spun up for only your organization. Typically more expensive than a cloud environment and more timely to set up. Cloud is an accessible server previously existing reducing cost. Cloud-based systems reduce in-house management without compromising quality.
Yes, within DMP VKP you have the ability to set up controls for MFA with a single click.
Cook Solutions Group provides installation, service, monitoring, maintenance and managed services for DMP alarm systems, Lenel OnGuard S2 access control and most major alarm and access control brands.
Hard Drive Encryption is a technology safeguarding information by transforming it into unreadable code which cannot easily be deciphered by unauthorized individuals. Cook Security group has the ability to encrypt individual files, folders, volumes or entire disks within a computer and is compatible with countless hard drive manufacturers.
Please watch this video first!
The “Edit Existing Accounts” menu will be allowed for two or three people per institution. Dealer logins should only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
CSG supports most major manufacturers, NCR, Hyosung, Diebold. If you do not see your manufacturer, please contact us. Learn more at https://www.conveyance.solutions/
On average we build a solution to store 90 days’ worth of video, but we can tailor the system to fit your needs.
Cook Solutions Group's RemoteView line offers, Windows security patch management, hard drive encryption, anti-virus, hard drive back up, diagnostics and marketing screens. For additional products and information please visit: Security Modules Patch Management.
Nothing! Cook Solutions Group takes care of all the hardware requirements. Learn more at https://www.conveyance.solutions/
VSaaS stands for Video Surveillance as a Service and the reason you are seeing more and more companies move to this subscription based pricing is to bring additional savings and provide more flexibility to the customer.
Cook Solutions Group provides safes, vaults, night drop depositories, under counter steel, and all box drills. Combo changes, drillings for banks and credit unions. Servicing manufactures such as Hamilton, Gunnebo, Fortis, Fenco, and most major brands.
Smart Lockers simplifies and automates package acceptance and delivery.
Access Control System determines who is allowed to enter or exit, where they are allowed to exit or enter, and when they are allowed to enter or exit.
Extend hours, expand into new markets at a cheaper price point, increase customer service, provide business continuity options, allow for access to more languages for your customers, drive market differentiation, the list is endless.
Piko can integrate with any ONVIF (Open Network Video Interface Forum) camera or any RTSP Stream (Real-Time Streaming Protocol).
Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
The new alarm portal is located at www.copsmonitoring.com.
Pneumatic tubes are systems that propel cylindrical containers through networks of tubes by compressed air or by partial vacuum.
Yes, ATM risk assessments are critical for customer and member safety, while providing mitigating strategies for hook and chain and other attacks on ATMs and ITMs. Once again CSG can help.
Is a storage solution that has integrated technology built into it, allowing it to automate package delivery, notification, and distribution.
Our Premier Agreement includes an all-inclusive hardware and labor coverage with annual PM. Along with performing quarterly patches, updates on all devices, and full compliance protection.
Precise counterfeit detection, time saver, units have the ability to strap, count and separate notes to help with branch efficiency.
Managed video security solution that provides security camera monitoring and alerts, system cybersecurity and equipment maintenance, video storage, and technical support.
Yes, Cook Solutions Group offers the following security integration solutions with open APIs with the following:
• Alarm, Access Control & Emergency Intercom
• Key & Asset Management
• Video Surveillance
• Access Control
• Biometrics/ Facial Recognition
• Cybersecurity
• Radar Tracking, Drone & Perimeter Detection
• Turnstiles & Tailgating Detection
• Consulting, Design & Risk Assessment
Desktop, Web and Mobile Applications are all supported. Please visit our Piko page for a complete list of all platforms.
Yes, you can! Since many addresses may contain multiple accounts it is always better to provide your full account number including the receiver ID and account number (example: S776-1234).
Makes counting and sorting money easier and quicker for the banking staff.
Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Cook Solutions Group provides a full line of branch transformation and branches of the future including create your own branch.
The “Edit Existing Accounts” menu will be allowed for two or three people per institution. Dealer logins should only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
It's in the name, Cook Solutions Group, we are a solutions company. With years of experience in many different facets of security, we have the expertise to work with your team to understand the issue and find for a solution suitable for your team.
Conveyance captures the image and associated data on the terminal and transmits that image and associated data to the FI’s image processor or review process. Learn more at https://www.conveyance.solutions/
Check Imaging converts paper based checks into an electronic digital transaction. This helps increasing financial institutions efficiencies while reducing operation costs.
Digital Customer Engagement platform offering mobile, web, and in-branch solutions to help financial institutions manage customer relationships in the digital world.
CSG has partnered with many different companies to offer Under Counter Steel, Cash Lockers, Safes, Night Drops, ATMs/ITMs and Vaults.
Up to 1000 users on a specific system, which are all included in your cost.
Cook Solutions Group’s RemoteView product line remotely delivers support and services while resolving over 63% of issues without a tech being dispatched.
CSG recommends developing security equipment standards for each risk level to achieve risk-based protection of our customer’s employees, facilities , and assets.
Cook Solutions Group provides installation, conversion, and implementation of most Teller Cash Recycler (TCR) brands including Hyosung, ARCA, ATEC, Chima, NCR, Glory, and Diebold. CSG also provides 1st and 2nd line maintenance and service.
Is a system to detect intrusion such as unauthorized entry into a building or other areas.
Cash automation lowers the amount of cash in the branch teller drawers, reducing risk.
Windows 10 Patching, HD encryption, Fraud Detection and SAN. To see all of our protection products please visit: SecurityModules Patch Management | Cook Solutions Group
An ITM typically stands for Interactive Teller Machine. Using 2-way video and audio a remote agent can control the machine and perform teller-based transactions.
Cook Solutions Group’s RemoteView product line remotely delivers support and services while resolving over 63% of issues without a tech being dispatched.
Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Conveyance is a check image capturing tool which enables check deposit abilities at ATMs | ITMs. As consumer experience gets better and better, the back-end continues to be difficult for your employees. Conveyance is here to improve operational efficiencies. Conveyance creates and transfer an x937 (FED file) for your imaging ATMs | ITMs. Learn more at https://www.conveyance.solutions/
YES! ITMs are currently supported with Windows 10 and CSG’s PS teams can upgrade your ITM fleet remotely.
Cook Solutions Group Conveyance provides the following check automation, imaging and processing as well as the following:
- ATM | ITM Check Imaging
- Customized x.937 content to fit your FI’s unique needs
- XML Check Data File Transmission
- Automated daily Check Imaging process
- Reduce FTE through automation
Conveyance is compatible with all major check processing companies. Part of the personalized setup includes full compatibility with your ecosystem. Learn more at https://www.conveyance.solutions/
CSG can provide risk criteria and conduct risk assessments or assist customers in developing risk criteria and risk assessments, based their unique risk appetite.
Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Cook Solutions provides the best video management software and surveillance system ever created. It's simple, secure, and open.
No, from single door panels to multiple entrances being armed CSG tailors a solution to fit your preferences.
We install a small Windows-based agent on your ATM | ITM. The agent communicates Outbound only to the IP address & port specified.
Counters count a bundle of cash, no matter the denomination, as one sum. Sorters count and separate bills based off the denomination
YES, our Command Center simplifies viewing all your locations and analyzing data—in aggregate or individually. For security purposes, you can designate which user has access to what data, and multi-factor authorization adds a PIN to enter before anyone can log in.
- One pocket without a reject pocket
- One pocket with a separate reject pocket
- Two pockets with a separate reject pocket
- Three pockets without a reject pocket
- Four pockets with a separate reject pocket
- 4+2 pockets with strapper modules
Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Update: This issue has been resolved!
This was a default setting in the new alarm monitoring system that notified for low priority signals. We are working to get this disabled however increased notifications of low priority signals should be expected for the next few days. Thank you for your patience and understanding.
Cook Solutions Group provides installation, service, monitoring, maintenance and managed services for DMP alarm systems, Lenel OnGuard S2 access control and most major alarm and access control brands.
A night depository is a secured bank drop box where accountholders can deposit their daily cash, checks and credit card slips outside of normal banking hours.
Yes, risk assessments should be completed for administrative facilities and CSG can help with completing the task. The risk level assigned to the administrative facility should align with the level of access control video, and alarm protection.
In CSGs world we utilize SSiQ. What differentiates a SSiQ (Server Switch iQ) from a traditional server, INVR (Internal Network Video Recorder) or DVR (Digital Video Recorder) is a SSiQ has a built-in switch. The SSiQ partner we use has many additional hardening features built-in for extra security.
Lockers can be used for packages to be securely delivered without having to have personal available to accept the package. Lockers can be installed inside or outside your facility.
Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Our RemoteView product line remotely delivers support and services while resolving over 63% of issues without a tech being dispatched.
Bank Protection Act and NCUA security requirements do not specifically require risk assessments, but do require the financial institution to be aware of crimes against financial institutions in the area. Gathering crime history and completing risk assessments are an excellent method of compliance with the Bank Protection Act and NCUA requirements.
Branch level access will use a Subscriber login and is active by default. If you need to put an account on test from the portal please email RemoteView@cooksecuritygroup.com. Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Please watch this video first!
The “Edit Existing Accounts” menu will be allowed for two or three people per institution. Dealer logins should only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Managed services are a way to offload general tasks to an expert, in order to reduce costs, improve service quality, or free internal teams to do work that's specific to your business.
Access Control System determines who is allowed to enter or exit, where they are allowed to exit or enter, and when they are allowed to enter or exit.
Windows 10 Patching, HD encryption,Fraud Detection and SAN. To see all of our protection products please visit: Security Modules Patch Management.
Please watch this video first!
The “Edit Existing Accounts” menu will be allowed for two or three people per institution. Dealer logins should only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Cook Solutions Group’s RemoteView product line remotely delivers support and services while resolving over 63% of issues without a tech being dispatched.
Our Premier Agreement includes an all-inclusive hardware and labor coverage with annual PM. Along with proactive daily outage logs, we perform manual weekly camera and server audits.
ITM Implementation, Conveyance, and Soteria. Soteria is a service facilitating the integration of 3rd party access control and alarm systems with Cook Solutions Group’s Piko VMS and Cook’s Case Management.
Oversized packages, receipt name not listed, oversized packages, overflow of packages, refrigerated delivery and outbound shipments are all accepted.
No, your account number is the same however the receiver ID did change. If your previous account was CE-1234, your account number is 1234 and the receiver ID is CE. In the new system account CE-1234 is now S776-1234. Below you will see the conversion for the receiver ID or account prefix. You can also identify your account by using the physical address at the alarmed location.
CE=S776
CF=S778
L9=S906
DIP=S809
It's in the name, Cook Solutions Group, we are a solutions company. With years of experience in many different facets of security, we have the expertise to work with your team to understand the issue and find for a solution suitable for your team.
Yes, Cook Solutions Group offers the following security integration solutions with open APIs with the following:
• Alarm, Access Control & Emergency Intercom
• Key & Asset Management
• Video Surveillance
• Access Control
• Biometrics/ Facial Recognition
• Cybersecurity
• Radar Tracking, Drone & Perimeter Detection
• Turnstiles & Tailgating Detection
• Consulting, Design & Risk Assessment
CSG has partnered with many different companies to offer Under Counter Steel, Cash Lockers, Safes, Night Drops, ATMs/ITMs and Vaults.
A night depository is a secured bank drop box where accountholders can deposit their daily cash, checks and credit card slips outside of normal banking hours.
The credit or debit card is issued and activated on the spot and then can be used immediately.
Digital Banking provides satisfying, personalized digital interactions, expands the reach of your services and optimizes staffing.
Currency discriminators scan bills via CIS, UV, Magnetic and IR sensors to determine the authenticity of a bank note.
Security patch management is the ongoing process of applying updates that help resolve code vulnerabilities or errors for applications across your system.
It is a machine that reduces manual counting for tellers. It authenticates bank notes (cash) and can either securely store the cash, or dispenses the cash for tellers.
Hosted is an accessible server spun up for only your organization. Typically more expensive than a cloud environment and more timely to set up. Cloud is an accessible server previously existing reducing cost. Cloud-based systems reduce in-house management without compromising quality.
Hard Drive Encryption is a technology safeguarding information by transforming it into unreadable code which cannot easily be deciphered by unauthorized individuals. Cook Security group has the ability to encrypt individual files, folders, volumes or entire disks within a computer and is compatible with countless hard drive manufacturers.
Nothing! Cook Solutions Group takes care of all the hardware requirements. Learn more at https://www.conveyance.solutions/
Cook Solutions Group provides safes, vaults, night drop depositories, under counter steel, and all box drills. Combo changes, drillings for banks and credit unions. Servicing manufactures such as Hamilton, Gunnebo, Fortis, Fenco, and most major brands.
Smart Lockers simplifies and automates package acceptance and delivery.
Pneumatic tubes are systems that propel cylindrical containers through networks of tubes by compressed air or by partial vacuum.
Is a storage solution that has integrated technology built into it, allowing it to automate package delivery, notification, and distribution.
Precise counterfeit detection, time saver, units have the ability to strap, count and separate notes to help with branch efficiency.
Makes counting and sorting money easier and quicker for the banking staff.
Cook Solutions Group provides a full line of branch transformation and branches of the future including create your own branch.
Conveyance captures the image and associated data on the terminal and transmits that image and associated data to the FI’s image processor or review process. Learn more at https://www.conveyance.solutions/
Check Imaging converts paper based checks into an electronic digital transaction. This helps increasing financial institutions efficiencies while reducing operation costs.
Digital Customer Engagement platform offering mobile, web, and in-branch solutions to help financial institutions manage customer relationships in the digital world.
Cook Solutions Group provides installation, conversion, and implementation of most Teller Cash Recycler (TCR) brands including Hyosung, ARCA, ATEC, Chima, NCR, Glory, and Diebold. CSG also provides 1st and 2nd line maintenance and service.
Cash automation lowers the amount of cash in the branch teller drawers, reducing risk.
Conveyance is a check image capturing tool which enables check deposit abilities at ATMs | ITMs. As consumer experience gets better and better, the back-end continues to be difficult for your employees. Conveyance is here to improve operational efficiencies. Conveyance creates and transfer an x937 (FED file) for your imaging ATMs | ITMs. Learn more at https://www.conveyance.solutions/
Cook Solutions Group Conveyance provides the following check automation, imaging and processing as well as the following:
- ATM | ITM Check Imaging
- Customized x.937 content to fit your FI’s unique needs
- XML Check Data File Transmission
- Automated daily Check Imaging process
- Reduce FTE through automation
Conveyance is compatible with all major check processing companies. Part of the personalized setup includes full compatibility with your ecosystem. Learn more at https://www.conveyance.solutions/
Counters count a bundle of cash, no matter the denomination, as one sum. Sorters count and separate bills based off the denomination
- One pocket without a reject pocket
- One pocket with a separate reject pocket
- Two pockets with a separate reject pocket
- Three pockets without a reject pocket
- Four pockets with a separate reject pocket
- 4+2 pockets with strapper modules
Lockers can be used for packages to be securely delivered without having to have personal available to accept the package. Lockers can be installed inside or outside your facility.
Managed services are a way to offload general tasks to an expert, in order to reduce costs, improve service quality, or free internal teams to do work that's specific to your business.
Oversized packages, receipt name not listed, oversized packages, overflow of packages, refrigerated delivery and outbound shipments are all accepted.
With digital banking you can open new accounts and loans via video banking calls, which can be set up around your customers convenience.
Cash recycling can reduce cash replenishment costs, save transaction time and increase safety.
Yes, within DMP VKP you can create holidays, weekends, and nightly schedules to arm and disarm your system.
Cook Solutions Group’s RemoteView product line remotely delivers support and services while resolving over 63% of issues without a tech being dispatched.
Cook Solutions Group’s RemoteView product line remotely delivers support and services while resolving over 63% of issues without a tech being dispatched.
Cook Solutions Group’s RemoteView product line remotely delivers support and services while resolving over 63% of issues without a tech being dispatched.
Yes, within DMP VKP you have the ability to set up controls for MFA with a single click.
On average we build a solution to store 90 days’ worth of video, but we can tailor the system to fit your needs.
Cook Solutions Group's RemoteView line offers, Windows security patch management, hard drive encryption, anti-virus, hard drive back up, diagnostics and marketing screens. For additional products and information please visit: Security Modules Patch Management.
Our Premier Agreement includes an all-inclusive hardware and labor coverage with annual PM. Along with performing quarterly patches, updates on all devices, and full compliance protection.
Cook Solutions Group’s RemoteView product line remotely delivers support and services while resolving over 63% of issues without a tech being dispatched.
Windows 10 Patching, HD encryption, Fraud Detection and SAN. To see all of our protection products please visit: SecurityModules Patch Management | Cook Solutions Group
Cook Solutions Group’s RemoteView product line remotely delivers support and services while resolving over 63% of issues without a tech being dispatched.
We install a small Windows-based agent on your ATM | ITM. The agent communicates Outbound only to the IP address & port specified.
YES, our Command Center simplifies viewing all your locations and analyzing data—in aggregate or individually. For security purposes, you can designate which user has access to what data, and multi-factor authorization adds a PIN to enter before anyone can log in.
Our RemoteView product line remotely delivers support and services while resolving over 63% of issues without a tech being dispatched.
Windows 10 Patching, HD encryption,Fraud Detection and SAN. To see all of our protection products please visit: Security Modules Patch Management.
Cook Solutions Group’s RemoteView product line remotely delivers support and services while resolving over 63% of issues without a tech being dispatched.
Our Premier Agreement includes an all-inclusive hardware and labor coverage with annual PM. Along with proactive daily outage logs, we perform manual weekly camera and server audits.
Windows security patch management, hard drive encryption, anti-virus, hard drive back up and diagnostics. For additional products and information please visit: Security Modules Patch Management.
CSG supports most major manufacturers, NCR, Hyosung, Diebold. If you do not see your manufacturer, please contact us. Learn more at https://www.conveyance.solutions/
Extend hours, expand into new markets at a cheaper price point, increase customer service, provide business continuity options, allow for access to more languages for your customers, drive market differentiation, the list is endless.
An ITM typically stands for Interactive Teller Machine. Using 2-way video and audio a remote agent can control the machine and perform teller-based transactions.
NO! There are options that can still leverage all the benefits of talking with a teller and doing teller-based transactions without integrating with your core system.
ITM Windows 10 Remote Upgrades, ITM Implementation, ITM Vidyo support for on-prem and hosted and Hosted ITM servers.
YES! ITMs are currently supported with Windows 10 and CSG’s PS teams can upgrade your ITM fleet remotely.
ITM Implementation, Conveyance, and Soteria. Soteria is a service facilitating the integration of 3rd party access control and alarm systems with Cook Solutions Group’s Piko VMS and Cook’s Case Management.
Branch level access will use a Subscriber login and is active by default. If you need to put an account on test from the portal please email RemoteView@cooksecuritygroup.com. Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
The verbal passcode to access an alarm account is an important security feature. If you give an incorrect passcode the operator will ask you to verify your code, possibly by spelling it out phonetically. If on the second attempt you give another incorrect code the call will be ended. For safety and security reasons the operator cannot say "that is not the correct code" nor can they give you clues to the correct code. When you call in or receive a call, you must have the correct passcode and/or account number.
Branch level access will use a Subscriber login and is active by default. If you need to put an account on test from the portal please email RemoteView@cooksecuritygroup.com. Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
To create a Subscriber Group please open a ticket with CSG support listing the accounts you wish to include in the group. You will then be provided a group name and passcode.
Update: This number has been fully transitioned to the new monitoring center!
This was a temporary condition and we expect our CSG Monitoring phone number (844-788-4903) to ring directly to the COPS central station shortly.
Branch level access will use a Subscriber login and is active by default. If you need to put an account on test from the portal please email RemoteView@cooksecuritygroup.com. Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Update: The IVR feature has been disabled for all accounts, you should no longer receive robotic calls.
This is a service called IVR and is used to streamline the alarm notification and response process. While we may offer this as a feature in the future, we expect these calls to stop shortly.
Please watch this video first!
The “Edit Existing Accounts” menu will be allowed for two or three people per institution. Dealer logins should only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
The new alarm portal is located at www.copsmonitoring.com.
Yes, you can! Since many addresses may contain multiple accounts it is always better to provide your full account number including the receiver ID and account number (example: S776-1234).
Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
The “Edit Existing Accounts” menu will be allowed for two or three people per institution. Dealer logins should only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Update: This issue has been resolved!
This was a default setting in the new alarm monitoring system that notified for low priority signals. We are working to get this disabled however increased notifications of low priority signals should be expected for the next few days. Thank you for your patience and understanding.
Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Branch level access will use a Subscriber login and is active by default. If you need to put an account on test from the portal please email RemoteView@cooksecuritygroup.com. Dealer logins will only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Please watch this video first!
The “Edit Existing Accounts” menu will be allowed for two or three people per institution. Dealer logins should only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
Please watch this video first!
The “Edit Existing Accounts” menu will be allowed for two or three people per institution. Dealer logins should only be assigned to people in your organization that are approved to have administrator level access to all alarmed locations. Branch level access will use a Subscriber login. If you need a dealer login please email RemoteView@cooksecuritygroup.com.
No, your account number is the same however the receiver ID did change. If your previous account was CE-1234, your account number is 1234 and the receiver ID is CE. In the new system account CE-1234 is now S776-1234. Below you will see the conversion for the receiver ID or account prefix. You can also identify your account by using the physical address at the alarmed location.
CE=S776
CF=S778
L9=S906
DIP=S809
844-788-4903 is the Cook Solutions Group dedicated number for Security Partners/COPS monitoring
When you call the monitoring center to place your account on test, you can request that the operator send your test results via email when the test is concluded. The operator will ask for your email address or mobile number in order to send a download link for your test results report.
Video surveillance provides remote eyes for individuals, allowing personnel with advance notice of breaches in security, including hostile and terrorist acts, and is a part of the plan to protect personnel and assets.
VSaaS stands for Video Surveillance as a Service and the reason you are seeing more and more companies move to this subscription based pricing is to bring additional savings and provide more flexibility to the customer.
Piko can integrate with any ONVIF (Open Network Video Interface Forum) camera or any RTSP Stream (Real-Time Streaming Protocol).
Desktop, Web and Mobile Applications are all supported. Please visit our Piko page for a complete list of all platforms.
Up to 1000 users on a specific system, which are all included in your cost.
Cook Solutions provides the best video management software and surveillance system ever created. It's simple, secure, and open.
In CSGs world we utilize SSiQ. What differentiates a SSiQ (Server Switch iQ) from a traditional server, INVR (Internal Network Video Recorder) or DVR (Digital Video Recorder) is a SSiQ has a built-in switch. The SSiQ partner we use has many additional hardening features built-in for extra security.
Piko secures management traffic/data, Video from camera streams and User login authorization.
Yes, with DMP Virtual KeyPad you have instantaneous access at your fingertips to arm, disarm and add and remove users all from your mobile device.
Yes, with DMP Virtual KeyPad you have instantaneous access at your fingertips to arm, disarm and add and remove users all from your mobile device.
Yes, With DMP Virtual KeyPad you have the ability to create schedule for automated arming and disarming as well as setting holiday schedules.
Cook Solutions Group provides installation, service, monitoring, maintenance and managed services for DMP alarm systems, Lenel OnGuard S2 access control and most major alarm and access control brands.
Is a system to detect intrusion such as unauthorized entry into a building or other areas.
Yes, ATM risk assessments are critical for customer and member safety, while providing mitigating strategies for hook and chain and other attacks on ATMs and ITMs. Once again CSG can help.
CSG recommends developing security equipment standards for each risk level to achieve risk-based protection of our customer’s employees, facilities , and assets.
CSG can provide risk criteria and conduct risk assessments or assist customers in developing risk criteria and risk assessments, based their unique risk appetite.
Yes, risk assessments should be completed for administrative facilities and CSG can help with completing the task. The risk level assigned to the administrative facility should align with the level of access control video, and alarm protection.
Bank Protection Act and NCUA security requirements do not specifically require risk assessments, but do require the financial institution to be aware of crimes against financial institutions in the area. Gathering crime history and completing risk assessments are an excellent method of compliance with the Bank Protection Act and NCUA requirements.
Crime history information may be obtained via subscription services from companies such as CAP Index or open source information .
Yes, CSG and their partners still utilize mercury hardware
Access Control System determines who is allowed to enter or exit, where they are allowed to exit or enter, and when they are allowed to enter or exit.
No, from single door panels to multiple entrances being armed CSG tailors a solution to fit your preferences.
Cook Solutions Group provides installation, service, monitoring, maintenance and managed services for DMP alarm systems, Lenel OnGuard S2 access control and most major alarm and access control brands.
Access Control System determines who is allowed to enter or exit, where they are allowed to exit or enter, and when they are allowed to enter or exit.