Cook Command Center
View and manage your equipment and information anytime, anywhere, on any device.
Cook Solutions Group constructed the Cook Command Center to provide customers a fully interactive platform enabling users with a comprehensive view of their current products and equipment. Whether it be requesting service or viewing transactional data the Cook Command Center allows our customers the ability to view, manage and interact with their current line of Cook Solutions Group products.
- Access service history, preventative maintenance & survey information
- View Real-Time Status and Electronic Journals with Remote View ATM
- Easily request service for all hardware and equipment
- Case Management makes it easy to share information and files with internal/external parties
- Submit an Idea! We value your ideas and feedback. Cast your vote on the top submissions and witness them transform into reality!
Command Center is strategically broken out into different platforms each providing customers unique viewpoints into their infrastructure: CustomerView, RemoteView and System.
If you already have a CCC account, login here.
Service & Preventative Maintenance
CustomerView:
- Full visibility of all equipment within your institution and it’s current state
- Easily create, update and view tickets or work orders for equipment
- Full transparency for all projects whether you are in the middle of a current project or creating a new project
- Preventative Maintenance stores all service records for equipment we service
RemoteView:
- Monitor, manage and maintain your ATMs/ITMs. Reduce service calls with remote troubleshooting and expedited resolution. Includes remotely identifying the problem and repair of basic software issues for increased uptime.
- View and download real-time electronic journal activity and reports that are uploaded automatically.
- Sharing sensitive information internally or externally has never been more simple. No more burning to disc or downloading to a USB, with Case Management easily share files, videos or pictures with internal and external members of your organization.
- Create unique notifications dependent of state, type of equipment or location-based tickets.
- Effortlessly manage your personnel whether it is adding or removing personal or simply increasing permissions, everything in Command Center is permissions based.
- View audit logs
System
- Create unique notifications dependent of state, type of equipment or location-based tickets.
- Effortlessly manage your personnel whether it is adding or removing personal or simply increasing permissions, everything in Command Center is permissions based.
- View audit logs
Contact us.
Address:
Portland (National Headquarters and Support Center) 9225 NE Cascades Parkway, Portland, OR 97220
Phone Number:
Our home office and headquarters office is open:
Monday – Friday 8 AM – 5 PM PST
Network Operations Center Service hours are:
Monday – Sunday 5 AM – 10 PM PST