Managed Services with Cook Solutions Group
CSG's Network Operations Center (NOC)
Overview
Have you calculated the soft costs to support these channels? Are you utilizing latest retail analytics and data from your branch equipment to boost in branch revenues? Are you integrating your physical branches with your new digital platforms for an all-encompassing customer experience? For a low monthly expenditure, our Managed Services Team has the solution for you!
Where we set ourselves apart from other vendor partners is our 40+ person NOC. Our IT professionals can help you save money on IT operations. They can also allow your IT team to concentrate on retail projects. We offer managed service solutions for ATMs, ITMs, TCRs, alarms, access control, and video.
Our team and your team has access to RemoteView, the most powerful managed services platform on the market. All for a low monthly investment.
We ensure our customers that video recording is of the highest quality by hiring reputable experts and conducting a comprehensive audit. With Cook’s upgraded NOC (Network Operations Center), Cook is constantly monitoring and maintaining customer surveillance systems. RVS customers can rest assured that when they need to access their video most, it will be there.
Brian Cook adds, “We developed this solution in response to real life customer horror stories of losing video. The market dictates the needs and we came up with the cost efficient solution. The kicker is just how simple and user-friendly the application is for the mobile app, laptop, or PC."
Cook Solutions Group's NOC as a Seamless IT Extension
Cook Solutions Group's Network Operation Center (NOC) can become an extension of a bank's IT department by offering constant monitoring, rapid incident response, and robust cybersecurity. Banks require a highly secure and resilient IT infrastructure to safeguard sensitive financial data and ensure constant services. Cook Solutions Group's NOC can play a pivotal role in achieving this.
Firstly, their NOC can provide 24/7 monitoring of the bank's network infrastructure, identifying potential issues before they escalate. This proactive approach ensures minimal downtime and uninterrupted banking services.
Secondly, Cook Solutions Group's NOC can offer rapid incident response capabilities. Their team can quickly analyze and fix security breaches or technical problems. This helps minimize the impact on the bank and its customers.
Cook Solutions Group's NOC as a Seamless IT Extension
Lastly, with the increasing threat of cyberattacks on banks, Cook Solutions Group's NOC can enhance the bank's cybersecurity posture. They can use advanced security measures. These measures include detecting intrusions and analyzing threats in real-time. The purpose of these measures is to prevent data breaches and financial fraud.
By collaborating with Cook Solutions Group's NOC, an FI can extend its IT capabilities, ensuring a secure, reliable, and resilient technology infrastructure to serve its customers and uphold its reputation in the financial industry.
Our Brand Partners
CSG's Network Operations Center (NOC)
Video Surveillance
Overview
CSG has produced a best in class VMS system. Piko provides a seamless viewing and maintenance experience whether you’re on a desktop or mobile device. Using Piko is as simple as integrating the software with your existing camera system, or having CSG install new hardware at your location.
Piko VMS is a lightweight, easy to navigate, extremely fast, open architecture IP video management system (VMS) designed to make your monitoring and research experience simple. No more reacting! Monitor, analyze and take appropriate action to critical events in real time. Piko will discover, view, record and manage all of your locations with one unique login.
When an alarm is triggered, or a camera stops functioning, view all your alerts, camera footage, and analytics in one simple to use platform and save valuable time should an incident ever occur.
Cloud
A cloud-based service that enables simple, centralized remote access and insight into any Piko system.
Desktop
A rich media player with a flexible GRID interface designed for connecting to and managing a Piko system.
Server
A powerful, lightweight media server designed to discover, add and manage system devices and resources.
Mobile
A mobile application for iOS and Android devices designed for remote viewing and control of connected cameras.
Choose a Plan
Upgrade and capitalize your equipment for a low monthly cost, convert to video surveillance as a service and we’ll cover “like for like” for the entirety of the agreement. Become proactive, compliant and protect against cyber threats.
- Patch updates to protect against cyber threats
- Move from CapEx to OpEx
- All Inclusive Parts & Labor
- Non-proprietary, high quality hardware
- Remote monitoring and fixes for maximum uptime
- Excludes upgrading to newer technology
Choose a Plan
Cook Solutions Group developed the RemoteView product line to utilize technology to remotely deliver support and services any institution.
RemoteView Surveillance (RVS) is the answer to your surveillance needs. With a fully managed solution and our Network OperationsCenter monitoring, managing and maintaining your system 7 days a week, rest easy when you need to access your video, it will be there.
Reduce capital expense by minimizing the frequency of hardware replacement. With RVS, we alleviate the worry of hardware failure and persistent auditing. Our team constantly monitors the health of your system and will always be in compliance with federal regulations regarding Electronic Fund Transfers.
Remote View Surveillance | Managed. Monitored. Maintained:
- All-inclusive agreement (hardware and labor)
- Software/Firmware management
- Hardened Endpoints to combat cyber attacks
- Guaranteed 90 day video retention
- Securely access from anywhere
- Complete audit logs
- Centralized Health Monitor
- Electronic Journal Integration
- Open Integration
- Replace like for like hardware for the life of the agreement
- Reduce capital expense by minimizing the frequency of equipment replacement
Our Brand Partners
Video Surveillance
Access Control | Key Management
Overview
Eliminate the need for physical on-site access control by using and All-Inclusive Hosted Service. Utilize our skilled team to add or delete users, provide fob and badge management, set access levels and distribute clearance to your location based upon instruction.
Our consultants are available for during the design phase of your next project. We employ licensed technicians to install our systems and provide all the programming required to complete the installation. We can also provide the electric door hardware and cabling needed to offer 100% turnkey systems.
After your installation, we can take care of the management of your Access Control System using RemoteView Access Control. In addition to AMAG, Lenel, Avigilon, and DMP, we provide maintenance on most existing Access Control Systems.
RemoteView Access Control:
Eliminate the overhead cost of managing your Access Control System. Cook Solutions Group will provide server hosting, software maintenance, and ongoing support.
RemoteView Access Control:
Cook also provides RemoteView Access Control which includes the following:
- Badge | Fob Management
- Add | Delete Users
- Access Levels Management
- Badge Printing & Distribution
- Audits & Reports
- Video | Alarm Integration
- Key Tracking | Reporting
- Access to Cook Command Center to manage it all!
Hosted Access Control
- Eliminate the need for physical onsite access control by converting to a low-cost monthly payment. We become responsible for ensuring your access control is up 100% of the time
Credential Management, Access Levels & Distribution Management
- Free up your time! Email us the form & we take care of the rest. We print the badge credential, set the access level and distribute to your location
Our Brand Partners
Access Control | Key Management
RemoteView ATMs | ITMs
Overview
Cook Solutions Group developed the RemoteView product line to utilize technology to remotely deliver support to the ATM | ITM industry.
RemoteView ATM | ITM product line has been developed into multiple modules to support all departments interfacing with the machines.
- Diagnostics: Remote Resolution
- Security+: Secure your ATM | ITM
- Windows Patch Management: Keep Machines Updated
- Hard Drive Encryption: Lockdown your hard drive to prevent unauthorized access
- Electronic Journals & Analytics: Access EJs Online
- Hard Drive Backup: Nightly backups
- Connect | Internet: Managed Wireless Connectivity
- Marketing Screens: Push AD Campaigns
Resolve over 63% of issues without a tech being dispatched.
ATM | ITM Attacks & Deterrents:
There has been a recent uptick in ATM attacks across the United States, particularly in multiple Western states. In many of these attacks, criminals have utilized never before seen ATM skimming devices. Learn more how we can help.
Features: Diagnostic:
Monitor, manage and maintain your ATMs | ITMs. Reduce service calls with remote troubleshooting and expedited resolution. Includes remotely identifying the problem and repair of basic software issues for increased uptime.
- Hardware and software diagnostics
- Remote reboots
- Pull logs and tallies from previous days/archive
- Includes dedicated & certified RemoteView Specialists
- If RemoteView Specialist are unable to fix, a technician is dispatched with detailed diagnostic information for faster repair and a first time fix
RemoteView ATM | ITM Diagnostics means more uptime resulting in the ability for more customer transactions. Without RemoteView ATM | ITM Diagnostics installed, when a fault occurs at your ATM | ITM, whether it can be a card reader, printer, or dispenser issue, the ATM | ITM is out of commission until a technician has the ability to diagnose the issue on-site.
The picture changes dramatically with RemoteView ATM | ITM Diagnostics: Our RemoteView technicians monitor, maintain and manage your ATMs | ITMs remotely regardless of brand. When a fault occurs an alert is sent to our team notifying us of the issue. With RemoteView ATM | ITM Diagnostics we have the ability to remotely connect to the ATM | ITM, and in less than 60 minutes on average we have been able to fix 63% of the time without a technician ever having to step foot on the premises. If are unable to resolve the issue remotely, a technician is dispatched with the exact error codes, which means a faster repair because the diagnosis has already been identified.
With RV ATM | ITM Diagnostics you receive
- 24/7 agent monitoring
- Remote Identification of ATM | ITM problems
- Majority of problems have immediate resolution without dispatching a technician
- Remote reboot and repair of basic software issues on your ATMs | ITMs
- Prediction of “problem” machines
- Increased uptime on your ATM | ITM fleet
Overview:
Do you know the current status of your ATMs | ITMs?
Are you managing all of your ATM | ITM details from a current spreadsheet?
How do you access your Electronic Journals?
Q. How does the ATM | ITM connect to RemoteView?
We install a small Windows-based agent on your ATM | ITM. The agent communicates Outbound only to the IP address & port specified.
Q. Can I view all my ATMs | ITMs from one interface?
YES, you finally can! Our Command Center simplifies viewing all your locations and analyzing data—in aggregate or individually. For security purposes, you can designate which user has access to what data, and multi-factor authorization adds a PIN to enter before anyone can log in.
Features: Diagnostic:
Protect your devices with trusted Application Control to prevent malicious attacks.
- Zero-day protection against malicious attacks
- Security logs are available upon request
- Centralized policy management
- Windows firewall management
- Password management
ATMs | ITMs run a Microsoft Windows computer internally that need security software, just like your personal computer. With ATM | ITMs capturing your customer’s bank account and financial information this is extremely vital. Since Microsoft discontinued support for older versions of Windows, the biggest threat to your ATM | ITM network is malicious attacks targeted to ATMs | ITMs. Having RemoteView ATM | ITM Security Suite installed on your ATM | ITM, we can prevent attacks.
Rest Easy Knowing your ATMs are Protected:
- We use the industry-leading anti-malware and trusted applications software available
- Your institution is in compliance with the Payment Card Industry (PCI) Data Security Standard, (requirements designed to ensure that ALL companies that process, store, or transmit credit card information maintain a secure environment)
- ATMs | ITMs are protected by a firewall
- Fully managed security policies including full quarterly reports for your audit trail
- Preventative USB stick read/write control
- Malware has the ability to mutate as frequent as hourly, this makes signature-based prevention tools obsolete
- Preventative USB/DVD application auto-start control
Q. What Anti-Virus and Anti-Malware definitions do you use?
We use CylancePROTECT, an integrated threat prevention solution combining the power of artificial intelligence (AI) to block malware infections with additional security controls safeguarding against script-based file-less memory and external device-based attacks.
Q. How do you prevent malicious or unintentional threats?
Combing RemoteView Security+ and CylancePROTECT will provide the most secure environment. Unlike traditional endpoint security products relying on signatures and behavior analysis to detect threats in the environment, uses AI to identify and block known and unknown malware from on endpoints.
- Delivers prevention against common and unknown (zero-day) threats without a cloud connection
- Continuously protects the endpoint without disrupting the end-user with unmatched effectiveness, minimal system impact, and zero-day prevention, CylancePROTECT safeguards endpoints and organizations from compromise
Q. How secure are the connections you use for access?
Security is our #1 priority! The SOC 2 Type II audit confirms we follow a set of predefined benchmarks for security, availability, and confidentiality. We use AES 256 bit encrypted VPN connections, which are considered among the most secure available: AES (Advanced Encryption Standard) is used by the U.S. government to protect classified information and is implemented in both software and hardware throughout the world to encrypt sensitive data. In addition, we test for vulnerability each month.
Q. Why is Traditional White Listing Protection not enough?
White Listing simply checks the application’s ID and allows the application to run with no further controls. This lack of further monitoring results in possible “zero-day” vulnerabilities, which could turn the trusted application into a malicious application in run-time. The exploited White Listed application could easily alter system configurations, drop file-less code into the system via registry configurations to defeat the White Listing, and become persistent on the ATM/ITM. This approach to security does not defend against zero-day or other unknown vulnerabilities and requires signature and rule updates. Until these updates are applied, the ATM/ITM is at risk.
Our Brand Partners
RemoteView ATMs | ITMs
Alarms
Overview
As an alarm security service and systems integrator, we service and install all types of electronic security systems, including Access Control Systems, Digital Video Recorders, analog & IP cameras, holdup alarm and vault protection, and more. Cook utilizes the best vendors in the industry including DMP, 3VR, Bosch, and Lenel to make sure you have the best quality products and services available.
We have seen great advances insecurity technology; however, there were some key features we felt our competitors missed. CSG understood the need to keep our customers online and in control of their security systems, so we made one.
With our specialized management and maintenance software, RemoteView, CSG techs have the ability to do more.
RemoteView Alarm Service
- View your live alarm system activity from anywhere with a connection
- Update and view current emergency notification lists
- Up to the hour custom reports
- Retrieve quarterly alarm service activity per branch
- Limit authority per associate
- Video Verification- Integrate with cameras and verify remotely
- Place your alarms on test and view history from any device
- Cell Backup with optional web/smartphone app
- Low monthly monitoring rates based on volume discounts
RemoteView Alarm Service
Manage your security system anytime, anywhere and from ANY device.
Remotely Manage
- Easily access multiple business locations by choosing the desired system from the drop-down list.
Manage Schedule
- Update and manage your institutions schedule whenever and wherever you are. Holidays can be difficult for schedules with VKP you can easily adjust opening and closing times by hours or days to reflect holidays.
Viewing History
- Review system activity through the fully interactive dashboard. Instantly view all arming and disarming of your system as well as comprehensive audit trail.
Automate Reports
- Easily generate on-demand or reoccurring schedules for reports to run for any access control event. Navigate between custom and quick reports for easy exportation.
Manage Credentials
- Easily manage and edit user permissions within our Users tab. Choose between user code or credential in one record for quicker data entry and easier management.
Our Brand Partners
Alarms
Cook Command Center
Overview
Cook Solutions Group constructed the Cook Command Center to provide customers a fully interactive platform enabling users with a comprehensive view of their current products and equipment. Whether it be requesting service or viewing transactional data the Cook Command Center allows our customers the ability to view, manage and interact with their current line of Cook Solutions Group products.
- Access service history, preventative maintenance & survey information
- View Real-Time Status and Electronic Journals with Remote View ATM
- Easily request service for all hardware and equipment
- Case Management makes it easy to share information and files with internal/external parties.
Command Center is strategically broken out into different platforms each providing customers unique viewpoints into their infrastructure: CustomerView, RemoteView and System.
If you already have a CCC account, login here.
Service & Preventative Maintenance
CustomerView:
- Full visibility of all equipment within your institution and it’s current state
- Easily create, update and view tickets or work orders for equipment
- Full transparency for all projects whether you are in the middle of a current project or creating a new project
- Preventative Maintenance stores all service records for equipment we service
RemoteView:
- Monitor, manage and maintain your ATMs/ITMs. Reduce service calls with remote troubleshooting and expedited resolution. Includes remotely identifying the problem and repair of basic software issues for increased uptime.
- View and download real-time electronic journal activity and reports that are uploaded automatically.
- Sharing sensitive information internally or externally has never been more simple. No more burning to disc or downloading to a USB, with Case Management easily share files, videos or pictures with internal and external members of your organization.
- Create unique notifications dependent of state, type of equipment or location-based tickets.
- Effortlessly manage your personnel whether it is adding or removing personal or simply increasing permissions, everything in Command Center is permissions based.
- View audit logs
System
- Create unique notifications dependent of state, type of equipment or location-based tickets.
- Effortlessly manage your personnel whether it is adding or removing personal or simply increasing permissions, everything in Command Center is permissions based.
- View audit logs
Service & Preventative Maintenance
Our Brand Partners
Cook Command Center
Security Modules | Patch Management
Overview
The RemoteView Security line has been developed into multiple modules to support all departments interfacing with endpoint devices. Multiple levels of defense utilizing the latest in automation provide the highest level of defense. Visit our SOC 2 Type 2 blog article.
PATCH MANAGEMENT:
ATMs | ITMs run a Windows computer internally, just as your personal computer needs security patches, so do ATMs | ITMs. With ATMs | ITMs capturing your customer’s bank account and financial information this is extremely vital. Microsoft releases security patches on a monthly basis. Unfortunately, too many financial institutions don’t deploy these patches regularly. By not updating the patches on a schedule can lead to unstable systems and out-of-compliance ATMs | ITMs, as well as making you vulnerable to outsiders hacking into your network.
RemoteView ATM | ITM Patch Management Module will ensure all your ATMs | ITMs remain in compliance by regularly receiving Windows updates and service packs. We will provide a detailed quarterly audit report of continuous updates and patches that you can provide to your auditor so when you are audited you can easily provide documentation of what has been conducted on your equipment.
Maintain compliance and keep your ATMs/ITMs secure with up to date Microsoft software patches.
- Preferred updating scheduling
- Patch status reports provided, ready for auditors
- Automated patch installation
More RemoteView Security Modules
SECURITY +:
Protect your devices with trusted Application Control to prevent malicious attacks.
- Zero-day protection against malicious attacks
- Security logs are available upon request
- Centralized policy management
- Windows firewall management
- Password management
HARD DRIVE ENCRYPTION:
Lockdown your hard drive with 256-bit encryption to prevent unauthorized access.
- Protect against sensitive information
- Safeguard against stolen hard drive
- Utilizes local TPM of ATMs/ITMs
More RemoteView Security Modules
Our Brand Partners
Security Modules | Patch Management
TCR | Cash Management
Overview
Cook Solutions Group developed the RemoteView product line to utilize technology to remotely deliver support to the TCR / Cash Management industry. RemoteView TCR / Cash Management product line has been developed into multiple modules to support all departments interfacing with the machines.
- Diagnostics: Remote Resolution
- Maximize uptime
- Cash Management reporting to maximize cash supply and replenishment
- Security+: Secure your TCR
- Windows Patch Management: Keep TCRs Updated
- Hard Drive Encryption: Lockdown your hard drive to prevent unauthorized access
- Remote reporting for preventive maintenance
Diagnostic Features
Monitor, manage and maintain your ATMs/ITMs. Reduce service calls with remote troubleshooting and expedited resolution. Includes remotely identifying the problem and repair of basic software issues for increased uptime.
- Hardware and software diagnostics
- Remote reboots
- Pull logs and tallies
- Includes dedicated & certified RemoteView Specialists
- If RemoteView Specialist are unable to fix, a technician is dispatched with detailed diagnostic information for faster repair and a first time fix
Diagnostic Features
Protect your devices with trusted Application Control to prevent malicious attacks.
- Zero-day protection against malicious attacks
- Security logs are available upon request
- Centralized policy management
- Windows firewall management
- Password management