Cook Solutions Group developed the RemoteView product line to utilize technology to remotely deliver support and services any institution.

RemoteView Surveillance (RVS) is the answer to your surveillance needs. With a fully managed solution and our Network OperationsCenter monitoring, managing and maintaining your system 7 days a week, rest easy when you need to access your video, it will be there.

Reduce capital expense by minimizing the frequency of hardware replacement. With RVS, we alleviate the worry of hardware failure and persistent auditing. Our team constantly monitors the health of your system and will always be in compliance with federal regulations regarding Electronic Fund Transfers.

Remote View Surveillance | Managed. Monitored. Maintained:

• All-inclusive agreement (hardware and labor)
• Software/Firmware management
• Hardened Endpoints to combat cyber attacks
• Guaranteed 90 day video retention
• Securely access from anywhere
• Complete audit logs
• Centralized Health Monitor
• Electronic Journal Integration
• Open Integration
• Replace like for like hardware for the life of the agreement
• Reduce capital expense by minimizing the frequency of equipment replacement

Cook also provides RemoteView Access Control which includes the following:

• Badge | Fob Management
• Add | Delete Users
• Access Levels Management
• Badge Printing & Distribution
• Audits & Reports
• Video | Alarm Integration
• Key Tracking | Reporting
• Access to Cook Command Center to manage it all!

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Hosted Access Control

• Eliminate the need for physical onsite access control by converting to a low-cost monthly payment. We become responsible for ensuring your access control is up 100% of the time

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Credential Management, Access Levels & Distribution Management

• ‍Free up your time! Email us the form & we take care of the rest. We print the badge credential, set the access level and distribute to your location

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Protect your devices with trusted Application Control to prevent malicious attacks.

• Zero-day protection against malicious attacks
• Security logs are available upon request
• Centralized policy management
• Windows firewall management
• Password management

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ATMs | ITMs run a Microsoft Windows computer internally that need security software, just like your personal computer. With ATM | ITMs capturing your customer’s bank account and financial information this is extremely vital. Since Microsoft discontinued support for older versions of Windows, the biggest threat to your ATM | ITM network is malicious attacks targeted to ATMs | ITMs. Having RemoteView ATM | ITM Security Suite installed on your ATM | ITM, we can prevent attacks.

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Rest Easy Knowing your ATMs are Protected:

• We use the industry-leading anti-malware and trusted applications software available
• Your institution is in compliance with the Payment Card Industry (PCI) Data Security Standard, (requirements designed to ensure that ALL companies that process, store, or transmit credit card information maintain a secure environment)
• ATMs | ITMs are protected by a firewall
• Fully managed security policies including full quarterly reports for your audit trail
• Preventative USB stick read/write control
• Malware has the ability to mutate as frequent as hourly, this makes signature-based prevention tools obsolete
• Preventative USB/DVD application auto-start control

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Q. What Anti-Virus and Anti-Malware definitions do you use?

We use CylancePROTECT, an integrated threat prevention solution combining the power of artificial intelligence (AI) to block malware infections with additional security controls safeguarding against script-based file-less memory and external device-based attacks.

Q. How do you prevent malicious or unintentional threats?

Combing RemoteView Security+ and CylancePROTECT will provide the most secure environment. Unlike traditional endpoint security products relying on signatures and behavior analysis to detect threats in the environment, uses AI to identify and block known and unknown malware from on endpoints.

• Delivers prevention against common and unknown (zero-day) threats without a cloud connection
• Continuously protects the endpoint without disrupting the end-user with unmatched effectiveness, minimal system impact, and zero-day prevention, CylancePROTECT safeguards endpoints and organizations from compromise

Q. How secure are the connections you use for access?

Security is our #1 priority! The SOC 2 Type II audit confirms we follow a set of predefined benchmarks for security, availability, and confidentiality. We use AES 256 bit encrypted VPN connections, which are considered among the most secure available: AES (Advanced Encryption Standard) is used by the U.S. government to protect classified information and is implemented in both software and hardware throughout the world to encrypt sensitive data. In addition, we test for vulnerability each month.

Q. Why is Traditional White Listing Protection not enough?

White Listing simply checks the application’s ID and allows the application to run with no further controls. This lack of further monitoring results in possible “zero-day” vulnerabilities, which could turn the trusted application into a malicious application in run-time. The exploited White Listed application could easily alter system configurations, drop file-less code into the system via registry configurations to defeat the White Listing, and become persistent on the ATM/ITM. This approach to security does not defend against zero-day or other unknown vulnerabilities and requires signature and rule updates. Until these updates are applied, the ATM/ITM is at risk.

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Manage your security system anytime, anywhere and from ANY device.

Remotely Manage

• Easily access multiple business locations by choosing the desired system from the drop-down list.

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Manage Schedule

• Update and manage your institutions schedule whenever and wherever you are. Holidays can be difficult for schedules with VKP you can easily adjust opening and closing times by hours or days to reflect holidays.

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Viewing History

• Review system activity through the fully interactive dashboard. Instantly view all arming and disarming of your system as well as comprehensive audit trail.

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Automate Reports

• Easily generate on-demand or reoccurring schedules for reports to run for any access control event. Navigate between custom and quick reports for easy exportation.

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Manage Credentials

• Easily manage and edit user permissions within our Users tab. Choose between user code or credential in one record for quicker data entry and easier management.

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Protect your devices with trusted Application Control to prevent malicious attacks.

• Zero-day protection against malicious attacks
• Security logs are available upon request
• Centralized policy management
• Windows firewall management
• Password management

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