Cook Solutions Group

Cook Command Center

Cook Solutions Group constructed the Cook Command Center to provide customers a fully interactive platform enabling users with a comprehensive view of their current products and equipment. Whether it be requesting service or viewing transactional data the Cook Command Center allows our customers the ability to view, manage and interact with their current line of Cook Solutions Group products.

  • Access service history, preventative maintenance & survey information
  • View Real-Time Status and Electronic Journals with Remote View ATM
  • Easily request service for all hardware and equipment
  • Case Management makes it easy to share information and files with internal/external parties

Command Center is strategically broken out into different platforms each providing customers unique viewpoints into their infrastructure: CustomerView, RemoteView and System. Elevate Operations with Cook Command Center - Your Managed Services Dashboard.

If you already have a CCC account, login here.

Service & Preventative Maintenance | CustomerView:

  • Full visibility of all equipment within your institution and it’s current state
  • Easily create, update and view tickets or work orders for equipment
  • Full transparency for all projects whether you are in the middle of a current project or creating a new project
  • Preventative Maintenance stores all service records for equipment we service

Service & Preventative Maintenance | RemoteView:

  • Monitor, manage and maintain your ATMs/ITMs. Reduce service calls with remote troubleshooting and expedited resolution. Includes remotely identifying the problem and repair of basic software issues for increased uptime.
  • View and download real-time electronic journal activity and reports that are uploaded automatically.
  • Sharing sensitive information internally or externally has never been more simple. No more burning to disc or downloading to a USB, with Case Management easily share files, videos or pictures with internal and external members of your organization.
  • Create unique notifications dependent of state, type of equipment or location-based tickets.
  • Effortlessly manage your personnel whether it is adding or removing personal or simply increasing permissions, everything in Command Center is permissions based.  
  • View audit logs

Service & Preventative Maintenance | System:

  • Create unique notifications dependent of state, type of equipment or location-based tickets.
  • Effortlessly manage your personnel whether it is adding or removing personal or simply increasing permissions, everything in Command Center is permissions based.  
  • View audit logs

Cook Solutions Group is thrilled to unveil two powerful additions to enhance your experience: The Product Roadmap and the Idea's Portal.

Explore the Future with Our Product Roadmap: Stay ahead of the curve with real-time updates on our journey to enhance existing products and bring innovative solutions to meet your evolving needs. Discover what's in the pipeline for Conveyance, RemoteView, Piko, and much more! Plus, we're now keeping you informed with End-of-Life dates from our partners.

Share Your Vision with the Idea's Portal: Your input matters! With the Idea's Portal in the Cook Command Center, you have a direct line to our development team. Submit your ideas and watch them transform into reality. Your brilliant suggestions might even make their way onto our Product Roadmap!

And that's not all – you can vote for your favorite ideas, helping us prioritize solutions that matter most to you. Join us on this exciting journey of innovation and collaboration. Discover, contribute, and stay ahead with Cook Solutions Group's Cook Command Center.

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