Cook Command Center

Cook Solutions Group

Cook Command Center: Your Managed Services Dashboard

Elevate Operations with Cook Command Center

The Cook Command Center is designed as a one-stop solution for organizations looking to streamline their operations, enhance visibility, and optimize hardware management across locations. This centralized platform consolidates ticketing, hardware status monitoring, service requests, and comprehensive reporting in a single interface. By providing a clear view of ATM/ITM equipment, transactional insights, case management, and advanced dashboards, the Command Center empowers businesses to make informed, timely decisions.

If you already have a CCC account, login here.

Elevate Operations with Cook Command Center

If you already have a CCC account, login here.

Schedule an Intro

Key Features and Benefits:

Comprehensive Ticket Management

Real-Time Ticketing Status: Track service tickets from creation to resolution.
Instant Notifications: Stay updated on tickets, escalations, and outages.

Hardware & Equipment Status

Up-to-Date Equipment Insights: Real-time ATM / ITM hardware status.
Transaction & Analytical Data: Detect trends and anomalies.

Security Plus Dashboard

Threat Reports: Monitor potential risks.
Device Quarantined: Manage quarantined devices.
Memory Protections: View logs and protections.
Downloadable Reports: Export for compliance.

Threat Reports & Dashboards

PikoVERIFY Tickets: Review verified alarm events.
Active Users: Track engagement.
Equipment Detail: Access hardware info.
PikoVIDEO Network: Monitor surveillance performance.
Preventive Maintenance: Track and schedule tasks.
SAN-FDE Fraud Detection: Spot suspicious transactions.
Service History: Review repair history.
Vandalism Details: Resolve vandalism issues.
Window Security Updates: Keep systems patched.

RemoteView: Manage All Your Equipment and Alerts in One Simple Platform:

RemoteView Managed Services is a secure, vendor agnostic, lightweight software agent that delivers extraordinary customer experience. Learn more about RemoteView.

System Enhancements:

Create unique notifications dependent of state, type of equipment or location-based tickets.
Effortlessly manage your personnel whether it is adding or removing personal or simply increasing permissions, everything in Command Center is permissions based.
View audit logs.

Two powerful additions to enhance your experience: The Product Roadmap and the Idea's Portal.

Explore the Future with Our Product Roadmap: Stay ahead of the curve with real-time updates on our journey to enhance existing products and bring innovative solutions to meet your evolving needs. Discover what's in the pipeline for Conveyance, RemoteView, Piko, and much more! Plus, we're now keeping you informed with End-of-Life dates from our partners.

Share Your Vision with the Idea's Portal: Your input matters! With the Idea's Portal in the Cook Command Center, you have a direct line to our development team. Submit your ideas and watch them transform into reality. Your brilliant suggestions might even make their way onto our Product Roadmap!

The Cook Command Center consolidates operational data and tools in a single, centralized platform designed to streamline workflows and improve transparency. With comprehensive reporting and advanced dashboards, clients can access actionable insights while shaping future enhancements through roadmap visibility and the ideas portal.