Resolve over 63% of ATM | ITM issues without a tech being dispatched.
RemoteView Managed Services is a secure, vendor agnostic, lightweight software agent that delivers extraordinary customer experience.
RemoteView product line has been developed into multiple modules to support all departments inter-facing with the ATMs | ITMs & TCRs. The RemoteView modules include:
- Diagnostics: Remote Resolution
- Security+: Secure your ATM | ITM
- Windows Patch Management: Keep Machines Updated
- Hard Drive Encryption: Lockdown your hard drive to prevent unauthorized access
- Electronic Journals & Analytics: Access EJs Online
- Hard Drive Backup: Nightly backups
- Connect | Internet: Managed Wireless Connectivity
- Marketing Screens: Push AD Campaigns
Cook Solutions Group developed the RemoteView product line to utilize technology to remotely deliver support and services to the ATM | ITM industry.
In today's complicated world, the importance of simplified technology is at an utmost priority. This simplified technology delivers an unbelievable customer and employee experience. Not all managed services are created equal and here is why.
RemoteView Managed Services was born out of the same technology IT uses to fix your PC or laptop remotely. An ATM, ITM, DVR, and many of your daily systems are just like a standard PC. RemoteView’s lightweight, secure agent, is easily installed and simple to manage. CSG’s RemoteView Managed Services integrates with retail banking and security tools, Including ATM, ITM, TCR, Video Surveillance, Alarm, Access Control and more! RemoteView is like having additional operations and technical FTE on staff!
Not only is RemoteView used to ensure your devices are working and managed properly, but RemoteView can integrate your devices together to combine data; delivering impactful information to your business in a timely manner.
Backed by our SOC 2 Type II compliant Network Operations Center, you’ll have the peace-of-mind that your operation is supported by the industries best. For a deeper dive into all of RemoteView's solutions, visit RemoteView.tech
CSG mascot, Sasquatch, re-enacts an ATM/ITM hook & chain attack and demonstrates Piko vehicle detection technology using line crossing analytics.
Features and FAQ:
What does RemoteView Managed Services connect to?
RemoteView Managed Services can connect to ATMs, ITMs, TCRs, Video Surveillance Systems, Alarms, Access Control and much more!
Is RemoteView Managed Services secure?
RemoteView is outbound only using AES 256 bit encrypted VPN connections.
What are some key features of RemoteView Managed Services?
There are different key features for ATM vs. Video Surveillance including some of the following.
RemoteView ATM, ITM, TCR modules:
- Diagnostics: Remote Resolution
- Security+: Secure your ATM | ITM
- Windows Patch Management: Keep Machines Updated
- Hard Drive Encryption: Lockdown your hard drive to prevent unauthorized access
- Electronic Journals & Analytics: Access EJs Online
- Hard Drive Backup: Nightly backups
- Connect | Internet: Managed Wireless Connectivity
- Marketing Screens: Push AD Campaigns
RemoteView Surveillance:
- All-inclusive agreement (hardware and labor)
- Software/Firmware management
- Hardened Endpoints to combat cyber attacks
- Guaranteed 90 day video retention
- Securely access from anywhere
- Complete audit logs
- Centralized Health Monitor
- Electronic Journal Integration
- Open Integration
- Replace like for like hardware for the life of the agreement
- Reduce capital expense by minimizing the frequency of equipment replacement
Visit RemoteView website
Learn how RemoteView Managed Services can help your institution!
Written by: Levi Daily, Chief Technology Officer
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