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Cook Command Center

View and manage your equipment and information anytime, anywhere, on any device.

Cook Solutions Group constructed the Cook Command Center to provide customers a fully interactive platform enabling users with a comprehensive view of their current products and equipment. Whether it be requesting service or viewing transactional data the Cook Command Center allows our customers the ability to view, manage and interact with their current line of Cook Solutions Group products.

Access service history, preventative maintenance & survey information
View Real-Time Status and Electronic Journals with Remote View ATM
Easily request service for all hardware and equipment
Case Management makes it easy to share information and files with internal/external parties.

Command Center is strategically broken out into different platforms each providing customers unique viewpoints into their infrastructure: CustomerView, RemoteView and System.

If you already have a CCC account, login here.

Service & Preventative Maintenance

CustomerView:

Full visibility of all equipment within your institution and it’s current state
Easily create, update and view tickets or work orders for equipment
Full transparency for all projects whether you are in the middle of a current project or creating a new project
Preventative Maintenance stores all service records for equipment we service

RemoteView:

Monitor, manage and maintain your ATMs | ITMs. Reduce service calls with remote troubleshooting and expedited resolution. Includes remotely identifying the problem and repair of basic software issues for increased uptime.
View and download real-time electronic journal activity and reports that are uploaded automatically.
Sharing sensitive information internally or externally has never been more simple. No more burning to disc or downloading to a USB, with Case Management easily share files, videos or pictures with internal and external members of your organization. Create unique notifications dependent of state, type of equipment or location-based tickets.
Effortlessly manage your personnel whether it is adding or removing personal or simply increasing permissions, everything in CommandCenter is permissions based.
View audit logs‍

System:

Create unique notifications dependent of state, type of equipment or location-based tickets.
Effortlessly manage your personnel whether it is adding or removing personal or simply increasing permissions, everything in CommandCenter is permissions based.
View audit logs

Our Brand Partners

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Address:

Portland (National Headquarters and Support Center) 9225 NE Cascades ParkwayPortland, OR 97220

Phone Number:

(844)-305-COOK

Our home office and headquarters office is open:

Monday – Friday 8 AM – 5 PM

Network Operations Center Service hours are:

Monday – Friday 7 AM – 10 PM PCT
Saturday – Sunday 7 AM – 10 PM PCT

Cook Solutions Group

Exploring CSG's Full CAD Department: What You Need to Know

Published:

March 6, 2023

Uncover the hidden gem within Cook Solutions Group - our impressive CAD department!

Discover how we transform your project into reality. Learn about the benefits of our cutting-edge approach and how we set ourselves apart in the industry.

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We can provide technical drawings, equipment layouts, integration with Piko VMS, provide CAD drawings for all your locations, etc. If you have any CAD requirements we are here for you.

If you’d like for us to site survey and update each of your branches or commercial locations with a professional CAD drawing of all devices such as cameras, access points, alarm points, and equipment in general, we can provide a flat rate quote to do so. We can also upload the updated CAD drawings into Cook Command Center for easy viewability and reference.

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Schedule an Intro

Manage It All In One Place with Cook Command Center.

The Cook Command Center is a secure centralized web interface that enables you to view and manage your equipment and information anytime, anywhere, on any device.

- Access service history, preventative maintenance, & survey information.
- View Real-Time Status and Electronic Journals with RemoteView ATM
- Request service for fastest response times
- User-friendly Case Management makes it easy to interact with law enforcement.

Learn more about The Cook Command Center

Get Started.

Get Started.

Exploring CSG's Full CAD Department: What You Need to Know

Uncover the hidden gem within Cook Solutions Group - our impressive CAD department!

Discover how we transform your project into reality. Learn about the benefits of our cutting-edge approach and how we set ourselves apart in the industry.

Schedule an Intro

Manage It All In One Place with Cook Command Center.

For our fastest service:

Or call

Cook Solutions Group
We are here to help.

Get Started.

Get Started.

Cook Command Center

View and manage your equipment and information anytime, anywhere, on any device.

Service & Preventative Maintenance

CustomerView:

RemoteView:

System:

Our Brand Partners

Contact us.

Address:

Phone Number:

Our home office and headquarters office is open:

Network Operations Center Service hours are:

Exploring CSG's Full CAD Department: What You Need to Know

Uncover the hidden gem within Cook Solutions Group - our impressive CAD department!

Discover how we transform your project into reality. Learn about the benefits of our cutting-edge approach and how we set ourselves apart in the industry.

Schedule an Intro

Related Blog post.

CSG Commercial Security & Integrations