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Cook Solutions Group

Banking Simplified. One Single Provider for Banks & Credit Unions.

January 9, 2024

From ATM sales, support, and service to enterprise security solutions using Next Gen technology, Think CSG First.

Chances are we've helped one of your industry neighbors with similar pain points. ATM fraud. Platform Creep. ITM deployment. Video Analytics.  We love supporting the FI community! Is there a problem we can help solve?

CSG helps banks and credit unions by solving problems, increasing revenue, reducing costs, and enhancing consumer experience.

Is there a problem we can help solve? Schedule a strategic meeting today! We Make it Happen.

About CSG

Founded in 2002, CSG has grown each year to date, both in employee headcount and overall gross revenue. We are where technology meets people, utilizing the best in technology to remotely fix, patch, and protect from our centralized Network Operations Center (NOC) while providing a massive 11 state technician footprint and National VAR network. Maintaining a high retention rate and winning multiple Top 100 Companies to Work for awards, this allows us to attract the most talented and enthusiastic employees with a “We Make it Happen” attitude.

CSG’s primary technology solutions are covered in our interactive create a branch page including alarm, video, access control, ATM/ITM, TCR, middleware, drive-ups, safes, full line of remote managed & professional services, patent-pending suspicious activity notification, any of which you can bundle together then manage via Cook Command Center, a secure web interface allowing access anytime, anywhere on any device.

We also provide extensive risk assessments and protect over 1,000 financial institutions, data/ops centers, and commercial facilities equating to over 22,970 locations.

At our core, we make it happen by protecting our valued customers through best-in-class innovative technologies and exceptional service. We use our top solutions and skilled employees to work with customers and help them reach their technology and security goals.

CSG provides banks & credit unions vendor partner for Next Generation solutions and traditional service maintenance. From retail banking to physical security & remote managed services, CSG provides one solutions provider for all your product and service needs.

Plus, CSG provides significant bundling discounts for multiple service maintenance agreements. The more you add, the more you save.  These service agreements are all inclusive, including all product, labor, travel and annual PM.  

In addition, CSG provided it’s Cook Command Center online interface and management platform allowing customers to view all service calls, projects, preventive maintenance audits as well as access to our case management plug in. We call it CustomerView, and it’s free with your service agreement.

We provide discounts for bundling multiple products and services:

  • Alarm Systems (Panel, Keypad, Motions, etc.)
  • Access Control Systems (Panel, Readers, etc.)
  • Video Surveillance Systems (Cameras, DVRs, etc.)
  • Safes & Vaults
  • Night Deposits
  • Drive Up Drawers
  • Pneumatic Tubes
  • ATMs, ITMs, TCRs
  • Smart Lockers
  • Currency Cash Counters and Discriminators

CSG also provides Next Generation Solutions, Professional Services, and Managed Services that go beyond the physical break fix maintenance.

Banking Simplified | Think CSG First

Banking simplified infographic
Want to take a deeper dive? | Request a copy of our interactive infographic

What is CSG Professional Services?  We changed the game by putting customer experience first. We obsess over new ways to deliver exceptional experiences for your consumers as well as your employees. At CSG we believe in taking your complex world and simplifying it.

CSG has been helping your peers for 20 years and is ready to be your trusted partner for outsourced server management. For 20 years CSG has been “Making it Happen” for your peers, and we are ready to be your trusted partner in the outsourced server management space.

Cook Solutions Group provides all-encompassing cloud services for your ATM | ITM environment. FI’s save significant cost when starting ATM | ITM’s in addition to nuances associated with monitoring and maintaining the ATM | ITM environment. Cook’s Professional Services team is efficient in meeting timelines and delivering affordable value.

‍Providing specialized training and custom engagement fitting your unique needs, our professional services team will work as an extension of your institution to help obtain your strategic goals.

Examples of Professional Services:  

Server Hosting:

Our highly skilled and knowledgeable staff provides our customers with the highest level of privacy and control, alleviating the stress of purchasing, configuring, and maintaining the server hardware locally.

  • ITM Server Hosting
  • Vidyo Server Hosting
  • Check Image Server Hosting
  • SQL Server Hosting
  • Remote Management of your Server Environment

Check Image Deployment - Conveyance:

As consumer experience gets better and better, the back end continues to be difficult for your employees, Conveyance is here to improve operational efficiencies.

  • ATM | ITM Check Imaging
  • Customized x.937 content to fit your FI’s unique needs
  • XML Check Data File Transmission
  • Automated daily Check Imaging process
  • Reduce FTE through automation

Integration Initiatives:

Partner with a knowledgeable professional staff member to design and implement a customized solution for your need/project.

  • Alarm, Access Control & Emergency Intercom
  • Key & Asset Management
  • Video Surveillance
  • Access Control
  • Biometrics/ Facial Recognition
  • Cybersecurity
  • Radar Tracking, Drone & Perimeter Detection
  • Turnstiles & Tailgating Detection
  • Consulting, Design & Risk Assessment

What is CSG Managed Services?  

We call our managed services RemoteView.

RemoteView Managed Service delivers the power and convenience of an additional IT department. Powered by the award-winning support of Cook Solutions Group, RemoteView can support your IT and security workload. Manage All Your Equipment and Alerts in One Simple Platform.

RemoteView technology allows experts to monitor and fix your hardware and software issues without dispatching in person techs.

How does RemoteView Managed Service simplify your business?  

With RemoteView you can manage and maintain all your end-points in one simple, easy to use platform. Buy batching surveillance, alarm, and access control servica and management through one channel, you save your business valuable time and money.

RemoteView product line helps utilize technology to remotely deliver support to the FI industry.

RemoteView Managed Services:  

  • Command Center
  • Alarm
  • Video Surveillance
  • Access Control
  • TCR | Cash Management
  • ATM | ITM
  • Suspicious Activity Notification

CSG is the financial and commercial industry thought leader in Security, Retail Banking, & Managed Services. We take a bank and credit union’s complex problems and provide simple solutions. We provide the best customer service, combining technology and people, ensuring a great consumer experience is the end goal.

From ATM/ITM/TCR sales, support, and service to enterprise security solutions and managed services, we make it happen! Think CSG First.

Additional lines include teller cash recyclers, cash management, alarm, and access control systems, monitoring, video surveillance, pneumatic tube/drive-ups, safes & vaults, remote windows patch management, professional services, interactive teller and so much more!

We don't offer just products or services alone; we create solutions. Bring us any security, banking, or technology problem and we'll assist in safeguarding, managing, and streamlining your business. No matter what banking solution you need, Think CSG First.


Contact us below with any questions or quotes.