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We continue to test the BIOS updates to confirm performance and which core types are affected. We expect to begin deployments in the next week or two and will send additional communication at that time.
The Support Tickets outbound email service interruption has been resolved, all out bound emails are now sending correctly.
We are aware of an intermittent service interruption with our outbound email communication from Support Tickets. This interruption appears to be affecting a small number of tickets, resulting in outbound emails failing to send. Our team is working diligently to identify and resolve the issues as quickly as possible. Additional updates to follow as they are available.
You may have recently received notifications from NCR regarding new guidance to mitigate the risk of Direct Memory Access (DMA) attacks. While Cook Solutions Group has not observed any customer environments affected by this specific attack vector, we recognize the seriousness of the threat and support NCR’s recommended mitigation strategy.
To address this vulnerability, NCR has released BIOS updates designed to disable the PCIe bus, thereby preventing malicious devices from being used to inject malware or extract sensitive data through physical access. As part of our standard protocol, we will begin testing the updated BIOS internally to ensure functionality and stability. This evaluation period will take place over the next two weeks. Once testing is complete and we are confident in the update’s performance, we will begin a wider deployment to all impacted systems.
We are committed to keeping your systems secure and will keep you informed throughout this process.