CSG does not use Crowd Strike on any of our systems, we were not impacted by the global outage affecting many institutions worldwide.
The Microsoft issue affecting our phone system has been resolved. Our phone system is operating as expected.
Microsoft is experiencing multiple service interruptions that are affecting our phone system, resulting in no calls being connected. Microsoft has not provided any updates or ETA on repairs at this time. All other CSG services are operating normally, support requests can be opened via Command Center or by emailing support@cooksolutionsgroup.com. Additional updates to follow when they are available.