Incident Response.

0800 PST: Microsoft reports the issue has resolved. All email and tickets functionality has resumed normal operations. Incident closed.

Friday

1800 PST: No official resolution but we are seeing an increase in email and ticket activity, indicating at least a partial restoration of service. We will continue to monitor activity through the night. Next update by 0800 PST Friday.

1700 PST: Microsoft is still working on a resolution. Next update by 1800 PST.

1600 PST: Unfortunately, the remediation attempted by Microsoft did not resolve the issues and they continue to work towards a resolution. An update from Microsoft is expected at 1630 PST.  Next update by 1700 PST.

1500 PST: No changes in performance. An update from Microsoft is expected at 1530 PST. Next update by 1600 PST.

1400 PST: Microsoft is still reporting issues with Outlook however recover is underway. We are still seeing slower than usual activity and will continue to monitor for full restoration of services. Next update by 1500 PST.

1300 PST: We are aware of an issue with Microsoft Outlook services that are affecting all email communications, both outbound and inbound. Due to this service interruption email and support tickets will be delayed until Microsoft can resolve the issue. We understand the importance of our services to your business and apologize for any inconvenience this may cause. Next update at 1400 PST.

1145 PST: Signals continue to stay in real time, all services have returned to normal operations. Incident Closed.

1105 PST: Alarm signals appear to have returned to real time, confirmed with multiple tests.  We will continue to monitor activity for the next 30 minutes to confirm normal operations. Next update by 1200 PST.

1050 PST: We are receiving alarm signals but the system is working through the backlog of queued activity so new signals are delayed. Once the backlog has been processed we should be back to normal operations. Next update by 1200 PST.

1030 PST: We are seeing some signal activity in the system, web portal and phone system are back online. Next update by 1100 PST.

1015 PST: We are aware of a service interruption with COPS Monitoring services, we are not able to receive or respond to alarm signals, and the web portal and phone system are unavailable. The team is working to identify the issue and restore services however we have no ETA at this time.  We will continue to provide information as it is available. We understand the importance of our services to your business and apologize for any inconvenience this may cause. Next update by 1100 PST.