At Cook Solutions Group (CSG) we are all about service and fulfillment following one motto, “We Make it Happen!” Our goal is to maximize customer efficiencies by helping increase revenue, reduce operational costs, and enhance consumer experience.
Founded in 2002, CSG has grown each year to date, both in employee headcount and overall gross revenue. We are where technology meets people, utilizing the best in technology to remotely fix, patch, and protect from our centralized Network Operations Center (NOC) while providing a massive 11 state technician footprint and National VAR network. Maintaining a high retention rate and winning multiple Top 100 Companies to Work for awards, this allows us to attract the most talented and enthusiastic employees with a “We Make it Happen” attitude.
CSG’s primary technology solutions are covered in our interactive create a branch page including alarm, video, access control, ATM/ITM, TCR, middleware, drive-ups, safes, full line of remote managed & professional services, patent-pending suspicious activity notification, any of which you can bundle together then manage via Cook Command Center, a secure web interface allowing access anytime, anywhere on any device. We also provide extensive risk assessments and protect over 1,000 financial institutions, data/ops centers, and commercial facilities equating to over 22,970 locations.
At our CORE, We Make It Happen by protecting our valued customers through best-in-class innovative technologies and exceptional service. We combine our industry-leading solutions with our investment in talented & dedicated employees to partner with our customers to achieve their technology and security objectives.
To share and expand innovative technology & security solutions.
Brian Cook founds CSG. Operating under the name Cook Security Group, this earlier version of CSG focused on physical and electronic security.
We expand our services to include selling and servicing ATMs in a larger, multi-state footprint.
We launched the Cook Community Builders Program.
CSG develops RemoteView, a service designed to increase their ability to service and monitor ATM and video survelilance products.
We step up our game by adding an annual SOC 2 Type Audit.
CSG adds Interactive Teller (ITM) to its solutions suite.
CSG builds new state of the art Headquarters and Technology Center.
Piko VMS is born, the future of surveillance.
CSG expands to 11 western states and National VAR network.
CSG become Cook Solutions Group a company dedicated to problem-solving and customer service in the technology space. Same company, same team, new brand.
Brian Cook founds CSG. Operating under the name Cook Security Group, this earlier version of CSG focused on physical and electronic security.
We expand our services to include selling and servicing ATMs in a larger, multi-state footprint.
We launched the Cook Community Builders Program.
CSG develops RemoteView, a service designed to increase their ability to service and monitor ATM and video survelilance products.
We step up our game by adding an annual SOC 2 Type Audit.
CSG adds Interactive Teller (ITM) to its solutions suite.
CSG builds new state of the art Headquarters and Technology Center.
Piko VMS is born, the future of surveillance.
CSG expands to 11 western states and National VAR network.
CSG become Cook Solutions Group a company dedicated to problem-solving and customer service in the technology space. Same company, same team, new brand.
The boundaries within which CSG will operate in pursuit of our vision. Values in which CSG will never compromise and is willing to pay a price to uphold. Clear behavioral terms:
We develop relationships that make a positive difference in our customers’ lives and exceed their expectations.
We work together company wide to exceed the needs of our customers and to help each other.
We uphold the highest standards of integrity in all of our actions.
We innovate and adapt well to change.
We value and recognize the contribution of volunteers within our communities.
CSG is where technology meets people. We utilize the best technology to remotely fix, patch, and protect from our centralized Network Operations Center (NOC). We also provide local technician support in a massive 11 state footprint shown here.
Cook Solutions Group (CSG) was founded in Oregon, May of 2002. Created out of the bankruptcy of former security giant, Mosler. Brian Cook was the General Manager of Mosler’s Oregon branch. After their demise, several Oregon Bank and Credit Union customers begged Cook to still take care of their service. These financial institutions shared that it wasn’t Mosler, but Cook’s “make it happen” approach that was the reason they did business with him. Fast forward and CSG has grown each year to date, both in employee headcount and geographical footprint. We are where Technology meets People, utilizing the best in technology to remotely fix, patch, and protect from our centralized Network Operations Center (NOC) at our National Headquarters in Portland, Oregon, while providing a massive 11 state technician footprint and National VAR network. Maintaining a high retention rate and winning multiple Top 100 Companies to Work for awards, this allows us to attract the most talented and enthusiastic employees with a “We Make it Happen” attitude. Our product and service lines include ATM, ITM, TCR, Alarm, Access Control, Video Surveillance, Managed Services, SaaS, Cybersecurity, Professional Services, Server Hosting, Safes, Vaults, Night drops, Pneumatic Tube systems & drive-up units, lock work, key management, remote teller, mobile banking, video lending, cashless transactions, contactless solutions and much more.
Our Arizona team and technicians cover the 113,990 square miles of mountains and plateaus, sprawling cities, deserts, and deep canyons in the region. The Arizona territory is managed and covered by the Southern California Center (SoCal) which started in 2014 in a small garage in Carlsbad, California. Fast forward to Mid-2015 they moved to our first office in Corona, California ahead of schedule. A significant Security and ATM Service agreement with a large credit union in El Centro, California three hours South East of Corona helped kick start our growth. We had five technicians, one office, and one reception desk to start out with, but we were on our way to cultivate this very large market. Months and years flying by, our footprint continued to grow from the Mexican Border, up thru Los Angeles, North of Santa Barbara, and into Arizona. The vast service footprint and LA traffic, fires, and mudslides presented numerous challenges in meeting our Service Level Agreements but we have persevered and have continued to exceed our customer expectations every day. With agreements and projects continuing to increase in our center we opened our second office in Monrovia, California in October of 2019. As a young branch for Cook Solutions Group (CSG), we continue to grow exponentially in the last two years. Look to today, 2020 with over 21 technicians covering our California and Arizona footprint, we continue to build and deliver the trust, quality, and tailored services our customers have learned to expect from CSG. We continue to specialize in security conversions, video optimization, large access control integration, and ATM installs and conversions with high-level 2nd line maintenance and service. To augment our growth we have even partnered with several CSG Certified local vendors, to handle larger projects and help us to continue to fulfill and deliver the best in class service in SoCal.
The Southern California Center (SoCal) started in 2014 in a small garage in Carlsbad, California then fast-forward to Mid-2015 we moved to our first office in Corona, California ahead of schedule. A significant Security and ATM Service agreement with a large credit union in El Centro, California three hours South East of Corona helped kick start our growth. We had five technicians, one office, and one reception desk to start out with, but we were on our way to cultivate this very large market. Months and years flying by, our footprint continued to grow from the Mexican Border, up thru Los Angeles, North of Santa Barbara, and into Arizona. The vast service footprint and LA traffic, fires, and mudslides presented numerous challenges in meeting our Service Level Agreements but we have persevered and have continued to exceed our customer expectations every day. With agreements and projects continuing to increase in our center we opened our second office in Monrovia, California in October of 2019. As a young branch for Cook Solutions Group (CSG), we continue to grow exponentially in the last two years. Look to today, 2020 with over 21 technicians covering our California and Arizona footprint, we continue to build and deliver the trust, quality, and tailored services our customers have learned to expect from CSG. We continue to specialize in security conversions, video optimization, large access control integration, and ATM installs and conversions with high-level 2nd line maintenance and service. To augment our growth we have even partnered with several CSG Certified local vendors, to handle larger projects and help us to continue to fulfill and deliver the best in class service in SoCal.
The Northern California, aka CAN center was formed in late 2007 as Cook Solutions Group expanded its operations to California with a small office in Sacramento. As the center continued to grow, the office was moved to Benicia, California in 2013 to better support business in a large territory that includes the Bay Area and Sacramento, and extends from Bakersfield and Santa Maria to the South, Red Bluff and Mendocino to the North, as well as the entire state of Nevada including Reno, Las Vegas, and Elko. Over the past several years the CAN team has experienced steady growth and now consists of 47 total employees including 35 service and install technicians (and counting!). CAN’s bread and butter has always been rooted in financial institutions, ranging from major FI’s to Community Banks and Credit Unions. With a footprint that includes Silicon Valley, the team expanded to provide the same great Cook Solutions Group service to commercial and data center customers. Having outgrown yet another office, the center moved into a brand new facility in Fairfield, California in July of 2020 that includes a sizeable warehouse with plenty of room to receive and pre-stage new ATMs and TCRs for its FI partners. The CAN team, like the rest of Cook Solutions Group, takes pride in providing customers with the latest and greatest technology while never losing sight of what sets us apart from the competition, our great customer service. With a talented team of techs with expertise in everything from alarms, access control, and ATMs, ITMs, TCRs to CCTV, locks, vaults, and more… there is no one out there who CAN do it better.
Sitting on the Eastern side of the Cascade Range, our Central Oregon Center officially opened an office in the area in 2017. Covering Central Oregon in this wide, high desert vibrant bustling area is a dedicated team of technicians with the “we can make it happen” enthusiasm. This center is part of our Oregon Headquarters Center. Cook Solutions Group (CSG) was founded in Oregon, May of 2002. Created out of the bankruptcy of former security giant, Mosler. Brian Cook was the General Manager of Mosler’s Oregon branch. After their demise, several Oregon Bank and Credit Union customers begged Cook to still take care of their service. These financial institutions shared that it wasn’t Mosler, but Cook’s “make it happen” approach that was the reason they did business with him. Fast forward and CSG has grown each year to date, both in employee headcount and geographical footprint. We are where Technology meets People, utilizing the best in technology to remotely fix, patch, and protect from our centralized Network Operations Center (NOC) at our National Headquarters in Portland, Oregon, while providing a massive 11 state technician footprint and National VAR network. Maintaining a high retention rate and winning multiple Top 100 Companies to Work for awards, this allows us to attract the most talented and enthusiastic employees with a “We Make it Happen” attitude. Our product and service lines include ATM, ITM, TCR, Alarm, Access Control, Video Surveillance, Managed Services, SaaS, Cybersecurity, Professional Services, Server Hosting, Safes, Vaults, Night drops, Pneumatic Tube systems & drive-up units, lock work, key management, remote teller, mobile banking, video lending, cashless transactions, contactless solutions and much more.
The Colorado office opened up early in 2020 and is part of our Utah, Colorado, Wyoming (UCO) territory. Colorado, making up 104,094 square miles, notable diverse geography, and is exactly 1 mile high above sea level. Our UCO center territory opened in 2018 on the heels of customer acquisition, with several Cook customers expanding to these states. With offices in both Salt Lake City, Utah, and Colorado Springs, just outside of Denver. Our technician footprint has grown to 4 admin and 6 technicians located across the territory. The majority of customers utilize our Remote Managed services to service any equipment that can be repaired or patched without sending a technician. This saves valuable time so techs can focus only on the specific service calls that actually need a tech. Our product and service lines include ATM, ITM, TCR, Alarm, Access Control, Video Surveillance, Managed Services, SaaS, Cybersecurity, Professional Services, Server Hosting, Safes, Vaults, Night drops, Pneumatic Tube systems & drive-up units, lock work, key management, remote teller, mobile banking, video lending, cashless transactions, contactless solutions and much more.
Located in a beautiful part of the country, the Eastern Washington team covers one of our largest territories including the Tri-Cities in central Washington, Spokane, Cour'delaine Idaho, and the entire state of Montana including Missoula, Billings, Bozeman, Great Falls, Butte & Kalispell.
Our Eastern Washington, Northern Idaho, Montana office started in 2007 and is based in Spokane WA. Located in a beautiful part of the country, EWIM covers one of our largest territories including the Tri Cities in central WA, Spokane, Cour’delaine ID, & the entire state of Montana including Missoula, Billings, Bozeman, Great Falls, Butte & Kalispell. With a such a large territory, we’ve made the commitment to placing (22+) technicians strategically located throughout the three state footprint and the majority of customers utilize our remote managed services to service any equipment that can be repaired or patched without sending a technician. This saves valuable time so techs can focus only on the specific service calls that actually need a tech. Our product and service lines include ATM, ITM, TCR, Alarm, Access Control, Video Surveillance, Managed Services, SaaS, Cybersecurity, Professional Services, Server Hosting, Safes, Vaults, Night drops, Pneumatic Tube systems & drive up units, lock work, key management, remote teller, mobile banking, video lending, cashless transactions, contactless solutions and much more.
Our Eastern Oregon Center, located in Hermiston, Oregon, officially opened in 2018 but we have been servicing the region for over 17 years. While our Eastern Oregon office is part of our Oregon Headquarters Center, it has its own dedicated team of technicians and admins servicing Eastern Oregon’s largest city. Cook Security Group (CSG) was founded in Oregon, May of 2002. Created out of the bankruptcy of former security giant, Mosler. Brian Cook was the General Manager of Mosler’s Oregon branch. After their demise, several Oregon Bank and Credit Union customers begged Cook to still take care of their service. These financial institutions shared that it wasn’t Mosler, but Cook’s “make it happen” approach that was the reason they did business with him. Fast forward and CSG has grown each year to date, both in employee headcount and geographical footprint. We are where Technology meets People, utilizing the best in technology to remotely fix, patch, and protect from our centralized Network Operations Center (NOC) at our National Headquarters in Portland, Oregon, while providing a massive 11 state technician footprint and National VAR network. Maintaining a high retention rate and winning multiple Top 100 Companies to Work for awards, this allows us to attract the most talented and enthusiastic employees with a “We Make it Happen” attitude. Our product and service lines include ATM, ITM, TCR, Alarm, Access Control, Video Surveillance, Managed Services, SaaS, Cybersecurity, Professional Services, Server Hosting, Safes, Vaults, Night drops, Pneumatic Tube systems & drive-up units, lock work, key management, remote teller, mobile banking, video lending, cashless transactions, contactless solutions and much more.
Our Southern Idaho (SID) center office location opened in 2008 in Boise, Idaho, and covers the entire state and suburbs including cities like Twin Falls, Idaho Falls, Nampa & Meridian to name a few. We’ve committed to placing (12+) technicians strategically located throughout Southern Idaho and also covering portions of Wyoming and Utah. The SID center location covers over 83,569 square miles of rugged, yet the largest unspoiled natural areas of the United States. Idaho features the deepest river gorge, 7,900 feet deep, in North America, known as Hells Canyon. The majority of customers utilize our remote managed services to service any equipment that can be repaired or patched without sending a technician. This saves valuable time so techs can focus only on the specific service calls that actually need a tech. Our product and service lines include ATM, ITM, TCR, Alarm, Access Control, Video Surveillance, Managed Services, SaaS, Cybersecurity, Professional Services, Server Hosting, Safes, Vaults, Night drops, Pneumatic Tube systems & drive-up units, lock work, key management, remote teller, mobile banking, video lending, cashless transactions, contactless solutions and much more.
Our team and technicians cover the147,040 square miles in the beautiful “Big Sky Country”, Montana Territory. Western Montana two-fifths consist of the Rocky Mountain Region while the other three-fifths in eastern Montana make up the Great Plains. The Montana Territory Location is covered by our Eastern Washington (EWIM) team. The (EWIM) Eastern Washington, Northern Idaho, Montana office started in 2007 and is based in Spokane, Washington. From higher elevations and drier climates to the vast wilderness of stunning snow-peaked mountains and populated tourist destinations, the EWIM team has it made. Located in a beautiful part of the country, the Eastern Washington team covers one of our largest territories including the Tri-Cities in central Washington, Spokane, Cour’delaine Idaho, and the entire state of Montana including Missoula, Billings, Bozeman, Great Falls, Butte & Kalispell. With such a large territory, we’ve made the commitment to placing (22+) technicians strategically located throughout the three state footprint and the majority of customers utilize our Remote Managed services to service any equipment that can be repaired or patched without sending a technician. This saves valuable time so technicians can focus only on the specific service calls that actually need a tech. Our product and service lines include ATM, ITM, TCR, Alarm, Access Control, Video Surveillance, Managed Services, SaaS, Cybersecurity, Professional Services, Server Hosting, Safes, Vaults, Night drops, Pneumatic Tube systems & drive-up units, lock work, key management, remote teller, mobile banking, video lending, cashless transactions, contactless solutions and much more.
Our Nevada team and technicians cover the 110,577 square miles of deserts, mountains, and sprawling cities in the region. The Nevada territory is managed and covered by our Northern California (CAN) team. The California-Nevada center was formed in late 2007 as Cook Solutions Group expanded its operations to California with a small office in Sacramento. As the center continued to grow, the office was moved to Benicia, California in 2013 to better support business in a large territory that includes the Bay Area and Sacramento, and extends from Bakersfield and Santa Maria to the South, Red Bluff and Mendocino to the North, as well as the entire state of Nevada including Reno, Las Vegas, and Elko. Over the past several years the CAN team has experienced steady growth and now consists of 47 total employees including 35 service and install technicians (and counting!). CAN’s bread and butter has always been rooted in financial institutions, ranging from major FI’s to Community Banks and Credit Unions. With a footprint that includes Silicon Valley, the team expanded to provide the same great CSG service to commercial and data center customers. Having outgrown yet another office, the center moved into a brand new facility in Fairfield, California in July of 2020 that includes a sizeable warehouse with plenty of room to receive and pre-stage new ATMs and TCRs for its FI partners. The CAN team, like the rest of Cook Security Group, takes pride in providing customers with the latest and greatest technology while never losing sight of what sets us apart from the competition, our great customer service. With a talented team of techs with expertise in everything from alarms, access control, and ATMs, ITMs, TCRs to CCTV, locks, vaults, and more… there is no one out there who CAN do it better.
Our South Dakota team and technicians cover the 77,123 square miles of sprawling cities, farmland, and glacial lakes in beautiful South Dakota. The South Dakota territory is managed and covered by our Eastern Washington (EWIM) team. Our EWIM office started in 2007 and is based in Spokane, Washington. From higher elevations and drier climates to the vast wilderness of stunning snow-peaked mountains and populated tourist destinations, the EWIM team has it made. Located in a beautiful part of the country, the Eastern Washington team covers one of our largest territories including the Tri-Cities in central Washington, Spokane, Cour’delaine Idaho, and the entire state of Montana including Missoula, Billings, Bozeman, Great Falls, Butte & Kalispell. With such a large territory, we’ve made the commitment to placing (22+) technicians strategically located throughout the three state footprint and the majority of customers utilize our Remote Managed services to service any equipment that can be repaired or patched without sending a technician. This saves valuable time so technicians can focus only on the specific service calls that actually need a tech. Our product and service lines include ATM, ITM, TCR, Alarm, Access Control, Video Surveillance, Managed Services, SaaS, Cybersecurity, Professional Services, Server Hosting, Safes, Vaults, Night drops, Pneumatic Tube systems & drive-up units, lock work, key management, remote teller, mobile banking, video lending, cashless transactions, contactless solutions and much more.
Our Southern Oregon Center officially opened an office in the area in 2012. The Southern Oregon Center covers the Southern part of Oregon and the Northern part of California, internally known as “SONC”. Cook Security Group (CSG) was founded in Oregon, May of 2002. Created out of the bankruptcy of former security giant, Mosler. Brian Cook was the General Manager of Mosler’s Oregon branch. After their demise, several Oregon Bank and Credit Union customers begged Cook to still take care of their service. These financial institutions shared that it wasn’t Mosler, but Cook’s “make it happen” approach that was the reason they did business with him. Fast forward and CSG has grown each year to date, both in employee headcount and geographical footprint. We are where Technology meets People, utilizing the best in technology to remotely fix, patch, and protect from our centralized Network Operations Center (NOC) at our National Headquarters in Portland, Oregon, while providing a massive 11 state technician footprint and National VAR network. Maintaining a high retention rate and winning multiple Top 100 Companies to Work for awards, this allows us to attract the most talented and enthusiastic employees with a “We Make it Happen” attitude. Our product and service lines include ATM, ITM, TCR, Alarm, Access Control, Video Surveillance, Managed Services, SaaS, Cybersecurity, Professional Services, Server Hosting, Safes, Vaults, Night drops, Pneumatic Tube systems & drive-up units, lock work, key management, remote teller, mobile banking, video lending, cashless transactions, contactless solutions and much more.
Currently, we do not have a customer-facing location here but we have technicians in the area. For on-site visits at your location please contact us.
Our Utah, Colorado, Wyoming office opened in 2018 on the heels of customer acquisition, with several Cook customers expanding to these states. Utah, one of the four corners, spans 84,899 square miles and is known for its natural diversity ranging from arid deserts with sand dunes to a lush pine forest in the beautiful mountain valleys. With offices in both Salt Lake City, Utah, and Colorado Springs, just outside of Denver. Our technician footprint has grown to four admin and six technicians located in remote cities across the state. The majority of customers utilize our Remote Managed services to service any equipment that can be repaired or patched without sending a technician. This saves valuable time so our technicians can focus only on the specific service calls that actually need a tech. Our product and service lines include ATM, ITM, TCR, Alarm, Access Control, Video Surveillance, Managed Services, SaaS, Cybersecurity, Professional Services, Server Hosting, Safes, Vaults, Night drops, Pneumatic Tube systems & drive-up units, lock work, key management, remote teller, mobile banking, video lending, cashless transactions, contactless solutions and much more.
The Cook Solutions Group Washington office was started in 2007 with two customers and three technicians (jack of all trades) in Auburn Washington. With the majestic picturesque Mount Rainier as the backdrop, General Manager Larry Sams tackled the Financial Institutions’ market that so badly needed an improvement not just in customer service but Service Level Agreements and technology. With the “We Make it happen” attitude Larry and the team won the loyalty and respect of more customers. In 2012 the Washington Team lead by then Daniel Smallwood moved into our much-anticipated larger new office and warehouse space where we currently reside in Kent, Washington where we continued to grow our staff and customer base. The office is now under the direction of General Manager Kari Havard. With over forty-one employees and growing, we continue to serve our customers in the financial and commercial industries. Ranging from ATM 1st and 2nd service line as well as ATM and ITM projects, Electronic and Physical Solutions Service as well as security projects. Cook Solutions Group strives to continuously seek the best in technology services and products to offer our customers. The Washington office prides itself on Making it Happen for our customers every day.
Established in: 2009
General Manager: Northern Wyoming: Chris Yarboro, Southern Wyoming: Jason Walker
Address: By Appointment Only
Our Wyoming team and technicians cover the 97,914 square miles of sprawling cities, mountain ranges, and great plateaus in beautiful Wyoming. The Wyoming territory is managed and covered by our Utah, Colorado, and Wyoming (UCO) team as well as the Eastern Washington (EWIM) team. Our Utah, Colorado, Wyoming office opened in 2018 on the heels of customer acquisition, with several Cook customers expanding to these states. Utah, one of the four corners, spans 84,899 square miles and is known for its natural diversity ranging from arid deserts with sand dunes to a lush pine forest in the beautiful mountain valleys. With offices in both Salt Lake City, Utah, and Colorado Springs, just outside of Denver. Our technician footprint has grown to four admin and six technicians located in remote cities across the state. Our EWIM office started in 2007 and is based in Spokane, Washington. From higher elevations and drier climates to the vast wilderness of stunning snow-peaked mountains and populated tourist destinations, the EWIM team has it made. Located in a beautiful part of the country, the Eastern Washington team covers one of our largest territories including the Tri-Cities in central Washington, Spokane, Cour’delaine Idaho, and the entire state of Montana including Missoula, Billings, Bozeman, Great Falls, Butte & Kalispell. With such a large territory, we’ve made the commitment to placing (22+) technicians strategically located throughout the three state footprint and the majority of customers utilize our Remote Managed services to service any equipment that can be repaired or patched without sending a technician. This saves valuable time so technicians can focus only on the specific service calls that actually need a tech. Our product and service lines include ATM, ITM, TCR, Alarm, Access Control, Video Surveillance, Managed Services, SaaS, Cybersecurity, Professional Services, Server Hosting, Safes, Vaults, Night drops, Pneumatic Tube systems & drive-up units, lock work, key management, remote teller, mobile banking, video lending, cashless transactions, contactless solutions and much more.
Established in: 2015
General Manager: Wade Fieber
Address: Portland (National Headquarters and Support Center)
The Cook Solutions Group National Coverage Value Added Reseller (VAR) and Certified Subcontractors network brings the innovative and transformational solutions of Cook Solutions Group to vendors and Financial Institutions across the country. Our Remote View ATM/ITM managed services technology is an easy add on solution for our National Coverage Value Added Resellers.
Stablished in: 2015
General Manager: Wade Fieber
Number of Employees:
The Cook Solutions Group National Coverage Value Added Reseller (VAR) and Certified Subcontractors network brings the innovative and transformational solutions of Cook Solutions Group to vendors and Financial Institutions across the country. Our Remote View ATM/ITM managed services technology is an easy add on solution for our National Coverage Value Added Resellers.
