Retail Banking with Cook Solutions Group

ATMs and ITMs
Overview
Why Cook:
We changed the game by putting customer experience first. We obsess over new ways to deliver exceptional experiences. At CSG we believe in taking your complex world and simplifying it.
Talk to a CSG representative about how our ITM systems can increase your reach and hours while protecting your bottom line.
What We Do:
Traditional ATM | ITM Service:
- 1st Line ATM | ITM Service
- 2nd Line ATM | ITM Hardware Service
- Rigging | Installation
- Kiosks | Wraps | Surrounds
- Quarterly ATM | ITM Cleaning
- ATM | ITM Supply Management
- Software Maintenance
- Authorized Diebold Parts & Service Provider
- Other Brands Serviced: Wincor, Fujitsu, Diebold, Triton, Tidel and more
- Remote Managed Services
Install:
We install new ATMs and ITMs.
Maintain:
Having your ATMs or ITMs installed and serviced by Cook Solutions Groups means having a dedicated support team at your service, ensuring all points can be monitored and remotely maintained.
Manage:
After your installation, we can take care of the management of your access control systems using RemoteView ATM | ITM.
Partner:
Add Instant Card Issuance with our Partner Entrust.

ATMs and ITMs
ATMs and ITMs
Check Automation
Overview
Conveyance is a check image capturing tool which enables check deposit abilities at ATMs | ITMs. As consumer experience gets better and better, the back-end continues to be difficult for your employees. Conveyance is here to improve operational efficiencies. Conveyance creates and transfers an x937 (FED file) for your imaging ATMs | ITMs.
What can Conveyance do for you:
- ATM and ITM Check Imaging
- Customized x937 content to fit your FI’s unique needs
- Automate the check imaging process
- Significant cost reductions (FTE, Software, Server, etc)
- Integrates with other CSG solutions
- Image review and repair
- Consolidate redundant systems

Check Automation

Check Automation
Currency Cash Counters | Discriminators
Overview
CSG provides banknote currency cash counters and discriminators for banks and credit unions that include precise US dollar counterfeit detection, high-speed performance count, and serial number reading (OCR) plus durable, reliable desktop design.
Many banks and credit unions are centralizing purchases and bundling these units with other branch equipment to save $1,000's of dollars. Talk to a CSG representative to maximize cash handling productivity with easy configuration for diverse sorting and pocket accessibility.

Currency Cash Counters | Discriminators
Currency Cash Counters | Discriminators
Digital & Video Banking
Overview
Why Cook:
With a background in banking security and surveillance that goes back two decades, Cook is ready to be your trusted partner in the digital and video banking spaces.
Talk to a CSG representative about how we can bring you into a new era of banking.

Digital & Video Banking

Digital & Video Banking
Drive Ups & Tube Systems
Overview
Why Cook:
Cook Solutions Group offers a variety of drive up tube systems. Especially as we enter a new era of safety and cleanliness protocols having a hands free, secure transferring system is crucial. With products from a range of manufacturers, we work with smaller scale systems to those with the ability to handle large volume and capacity without skipping a beat.
CSG provides an entire line of drive ups, drawers, windows, and pneumatic tube systems that can be custom designed to fit banking, pharmaceutical, cannabis and commercial. We have multiple partners and provide full installation and ongoing service maintenance. Our solutions are safe, secure and efficient. Contact us today to design your system.
From pharmacy and other retail to secure banking, Cook Solutions Group has a drive up solution for you.
How We Make it Happen with Drive Ups & Tube Systems:
- Available in both upsend and downsend
- Engineered to be simple and reliable
- Rugged stainless-steel construction
- Modern speaker and microphone
- Optional two-way video for enhanced customer service
- Variety of heights to fit regular vehicles and oversized trucks and suvs
Drive Ups & Tube Systems
Drive Ups & Tube Systems
Instant Card Issuance
Overview
Give your customers the freedom to pay anytime, anywhere, any way – with instant card issuance.
Secure card issuance gives you the power to issue new credit and debit cards or replacement cards instantly. Integrated hardware and software allow you to issue permanent, personalized cards, right in the branch. The solution and process are designed to be easy and completely secure, ensuring that your branch can quickly and painlessly begin issuing cards to the surprise and delight of your customers. Instant issuance does not replace traditional issuance but instead offers an alternative for customers seeking more immediate card issuance or card replacement.
Key Benefits:
RELIABLE, SUBSTANTIAL PROGRAM GAINS
- Accelerate card activation
- Realize and sustain top-of-wallet status
- Elevate first 30-day spend
- Increase lifetime payment volumes
DELIGHTED CLIENTS ACROSS CHANNELS
- Accelerate client acquisition and value delivery
- Elevate omni-channel payments experience
- Increase CSAT/NPS and 'likelihood to refer'
A SECURE, EFFICIENT SOLUTION
- Reduce issuance and client service costs and complexity
- Reduce fraud across channels and throughout the client lifecycle

Instant Card Issuance
Instant Card Issuance
Professional Services
Overview
Why Cook:
We changed the game by putting customer experience first. We obsess over new ways to deliver exceptional experiences for your consumers as well as your employees. At CSG we believe in taking your complex world and simplifying it. For 20 years CSG has been “Making it Happen” for your peers, and we are ready to be your trusted partner in the outsourced server management space.
Cook Solutions Group provides all-encompassing cloud services for your ATM | ITM environment. FI’s save significant cost when starting ATM | ITM’s in addition to nuances associated with monitoring and maintaining the ATM | ITM environment. Cook’s Professional Services team is efficient in meeting timelines and delivering affordable value.
Providing specialized training and custom engagement fitting your unique needs, our professional services team will work as an extension of your institution to help obtain your strategic goals.

Professional Services

Professional Services
Smart Lockers
Overview
Why A Smart Locker:
With a sharp increase in the implementation of smart lockers for online shopping and distance mail reception, smart lockers are clearly the way of the future. Having a simple, modern smart locker system can easily replace clunky locker systems of the past.
Move into the future with a Smart Locker system from Cook Solutions Group.
- Heavy duty, corrosion-resistant steel for long-term durability.
- Tamper-proof internal hinge mechanism.
- iPad-based touchscreens at ADA-compliant height.
- Battery back-up included in case of power outages.
- Web-based interface with extensive metrics reporting.
- Image capture of labels, signatures, and proof of pickup.
- Key-free access to all compartments for management.
- Modular Doors; change out door sizes easily in the field
- Standard locker colors, or customize your system with custom paint, wraps, or branding.

Smart Lockers

Smart Lockers
TCRs & Cash Management
Overview
A Teller Cash Recycler TCR is a machine that authenticates incoming banknotes and securely stores the cash in an internal vault. TCRs provide the ability to process automated cash transactions for the tellers from the cash inventory, including deposits and withdrawals.
TCR technology has come further than you think, 3 avoidable pain points:
- Wasting hours manually auditing cash. Many financial institutions are still wasting countless hours weekly and monthly auditing their cash when it can be automated.
- A hidden cyberattack risk: Who is servicing your TCR behind the counter? Many services are not Type 2 Soc 2 nor do they have the capability to remotely push security patches. TCRs typically connect to your network but are often overlooked by the IT dept. Have you performed vendor due diligence and a security audit?
- Overpaying for old technology: TCRs have dramatically come down in price. Certain brands are overpriced, lack automation & the ability to secure remote patching.

TCRs & Cash Management

TCRs & Cash Management



What our partners
are saying.
Automate the check depositing process, review and repair images, and replace the need for an expensive server and excessive labor hours.
Conveyance will create and transfer an x937 (FED file) through ATMs and ITMs to your desired destination.
Improve operational efficiencies with Conveyance and save an average of 70% compared to other providers over the lifetime of the product.
What’s better than that? It integrates with a host of other Cook products and services.
The New Personal Touch in Retail Banking.
Keep the personal nature of traditional banking with the convenience of remote technology and managed services. Converting traditional ATMs to ITMs saves you time, money, and extend your reach with an improved consumer experience and a greater ability to automate transactions. Allow your customers to experience all the benefits of traditional banking while reducing costs and increasing efficiency. Now is the time to rethink your customer experience.
Bring your best staff into new areas with an Interactive Teller Machine.
Beyond Security: The Future of Video is here.
At Cook Solutions Group, we pride ourselves on having the best video surveillance products and services in the industry. From financial institutions, to stadiums, data centers, and coffee shops, video is helping business owners keep tabs on transactions, track movement, and collect customer data, all while protecting their people and assets.
We’ve worked tirelessly to test and improve our systems resulting in several packages all designed to help you get the most out of your video systems.
Introducing you to Piko.
CSG has worked to produce a best in class VMS system. Piko provides a seamless viewing and maintenance experience whether you’re on a desktop or mobile device. Using Piko is as simple as integrating the software with your existing camera system, or having CSG install new hardware at your location.
Piko has loads of build in features to help you keep your perimeter secure or search your stored data to find when an incident occurred. With the ability to hyper focus or ignore certain areas in your field of view, Piko allows you to set specific perimeters unique to your business needs.
When an alarm is triggered, or a camera stops functioning, view all your alerts, camera footage, and analytics in one simple to use platform and save valuable time should an incident ever occur.
Join Our Ecosystem.
Experience the best hardware, software, and customer service in the industry.
We don’t offer just products or services alone: we create solutions. Come to us with any issue within the security, banking, or technology space and let us help you maintain, protect, and automate your business. No matter what solution you need, think CSG first.
Get StartedCreate a Branch of the Future with
us. 100 solutions, 1 company.

Contactless
(0 FTE)
A Contactless Branch Includes:
- Interactive Teller
- Video Banking
- Instant Card Issuance
- Video Analytics
- Endpoint Security
Contactless Branch Includes:
Cash Management & Delivery:
- ATM
- ITM
- Professional Services (ITM)
- Instant Card Issuance
- Marketing Screen Updates
- Automated Check Imaging
- TCR
- Remote Diagnostics
- Windows Updates & Patch Management
- Securty+ Application Control
- Hard Drive Encryption
- Hard Drive Back Up
- Real-time EJ Access & Analytics
- Remote Connectivity / Internet
- Suspicious Activity Notification
- Fraud Detection
- Incident / Case Management
Alarm & Access Control:
- Alarm Panel & Keypad
- Alarm Accessories (motions / glass breaks / etc)
- Access Control Panel
- Access Control Readers
- Remote Alarm & Access Control Management
Video Surveillance:
- PikoVMS
- Intelligent DVR (8TB, 4 Channel)
- HD Cameras
- Incident Management
- Integration with Alarm
- Integration with Access Control
- Heat Mapping
- People Counting
- Site Risk Modeling (Geographic risk as it relates to security)
Video Banking:
- Video Lending
- Video Lending private room
- Video Advertising Wall / flat screen
Product Delivery:
- Smart Lockers
Traditional Equipment:
- Currency Counter
Other:
- Guest / Branch WiFi
Increase your hours and reach, not your bottom line. That’s the power of ITMs.