Retail Banking

Why Cook:

We changed the game by putting customer experience first. We obsess over new ways to deliver exceptional experiences. At CSG we believe in taking your complex world and simplifying it.

‍

Talk to a CSG representative about how our ITM systems can increase your reach and hours while protecting your bottom line.

‍

What We Do:

Traditional ATM | ITM Service:

• 1st Line ATM | ITM Service
• 2nd Line ATM | ITM Hardware Service
• Rigging | Installation
• Kiosks | Wraps | Surrounds
• Quarterly ATM | ITM Cleaning
• ATM | ITM Supply Management
• Software Maintenance
• Authorized Diebold Parts & Service Provider
• Other Brands Serviced: Wincor, Fujitsu, Diebold, Triton, Tidel and more
• Remote Managed Services

Install:

We install new ATMs and ITMs.

‍

Maintain:

Having your ATMs or ITMs installed and serviced by Cook Solutions Groups means having a dedicated support team at your service, ensuring all points can be monitored and remotely maintained.

‍

Manage:

After your installation, we can take care of the management of your access control systems using RemoteView ATM | ITM.

‍

Partner:

Add Instant Card Issuance with our Partner Entrust.

Conveyance is a check image capturing tool which enables check deposit abilities at ATMs | ITMs. As consumer experience gets better and better, the back-end continues to be difficult for your employees. Conveyance is here to improve operational efficiencies. Conveyance creates and transfers an x937 (FED file) for your imaging ATMs | ITMs.

‍

What can Conveyance do for you:

• ATM and ITM Check Imaging
• Customized x937 content to fit your FI’s unique needs
• Automate the check imaging process
• Significant cost reductions (FTE, Software, Server, etc)
• Integrates with other CSG solutions
• Image review and repair
• Consolidate redundant systems

CSG provides banknote currency cash counters and discriminators for banks and credit unions that include precise US dollar counterfeit detection, high-speed performance count, and serial number reading (OCR) plus durable, reliable desktop design.

‍

‍

Many banks and credit unions are centralizing purchases and bundling these units with other branch equipment to save $1,000's of dollars. Talk to a CSG representative to maximize cash handling productivity with easy configuration for diverse sorting and pocket accessibility.

‍

Why Cook:

With a background in banking security and surveillance that goes back two decades, Cook is ready to be your trusted partner in the digital and video banking spaces.

‍

Talk to a CSG representative about how we can bring you into a new era of banking.

Why Cook:

Cook Solutions Group offers a variety of drive up tube systems. Especially as we enter a new era of safety and cleanliness protocols having a hands free, secure transferring system is crucial. With products from a range of manufacturers, we work with smaller scale systems to those with the ability to handle large volume and capacity without skipping a beat.

CSG provides an entire line of drive ups, drawers, windows, and pneumatic tube systems that can be custom designed to fit banking, pharmaceutical, cannabis and commercial. We have multiple partners and provide full installation and ongoing service maintenance. Our solutions are safe, secure and efficient.  Contact us today to design your system.

‍

From pharmacy and other retail to secure banking, Cook Solutions Group has a drive up solution for you.

‍

How We Make it Happen with Drive Ups & Tube Systems:

• Available in both upsend and downsend
• Engineered to be simple and reliable
• Rugged stainless-steel construction
• Modern speaker and microphone
• Optional two-way video for enhanced customer service
• Variety of heights to fit regular vehicles and oversized trucks and suvs

Give your customers the freedom to pay anytime, anywhere, any way – with instant card issuance.

Secure card issuance gives you the power to issue new credit and debit cards or replacement cards instantly. Integrated hardware and software allow you to issue permanent, personalized cards, right in the branch. The solution and process are designed to be easy and completely secure, ensuring that your branch can quickly and painlessly begin issuing cards to the surprise and delight of your customers. Instant issuance does not replace traditional issuance but instead offers an alternative for customers seeking more immediate card issuance or card replacement.

Key Benefits:

RELIABLE, SUBSTANTIAL PROGRAM GAINS

• Accelerate card activation
• Realize and sustain top-of-wallet status
• Elevate first 30-day spend
• Increase lifetime payment volumes

DELIGHTED CLIENTS ACROSS CHANNELS

• Accelerate client acquisition and value delivery
• Elevate omni-channel payments experience
• Increase CSAT/NPS and 'likelihood to refer'

‍A SECURE, EFFICIENT SOLUTION

• Reduce issuance and client service costs and complexity
• Reduce fraud across channels and throughout the client lifecycle

Why Cook:

We changed the game by putting customer experience first. We obsess over new ways to deliver exceptional experiences for your consumers as well as your employees. At CSG we believe in taking your complex world and simplifying it. For 20 years CSG has been “Making it Happen” for your peers, and we are ready to be your trusted partner in the outsourced server management space.

Cook Solutions Group provides all-encompassing cloud services for your ATM | ITM environment. FI’s save significant cost when starting ATM | ITM’s in addition to nuances associated with monitoring and maintaining the ATM | ITM environment. Cook’s Professional Services team is efficient in meeting timelines and delivering affordable value.

‍

Providing specialized training and custom engagement fitting your unique needs, our professional services team will work as an extension of your institution to help obtain your strategic goals.

Why A Smart Locker:

With a sharp increase in the implementation of smart lockers for online shopping and distance mail reception, smart lockers are clearly the way of the future. Having a simple, modern smart locker system can easily replace clunky locker systems of the past.

Move into the future with a Smart Locker system from Cook Solutions Group.

‍

• Heavy duty, corrosion-resistant steel for long-term durability.
• Tamper-proof internal hinge mechanism.
• iPad-based touchscreens at ADA-compliant height.
• Battery back-up included in case of power outages.
• Web-based interface with extensive metrics reporting.
• Image capture of labels, signatures, and proof of pickup.
• Key-free access to all compartments for management.
• Modular Doors; change out door sizes easily in the field
• Standard locker colors, or customize your system with custom paint, wraps, or branding.

A Teller Cash Recycler TCR is a machine that authenticates incoming banknotes and securely stores the cash in an internal vault. TCRs provide the ability to process automated cash transactions for the tellers from the cash inventory, including deposits and withdrawals.

TCR technology has come further than you think, 3 avoidable pain points:

• Wasting hours manually auditing cash. Many financial institutions are still wasting countless hours weekly and monthly auditing their cash when it can be automated.
• A hidden cyberattack risk: Who is servicing your TCR behind the counter? Many services are not Type 2 Soc 2 nor do they have the capability to remotely push security patches. TCRs typically connect to your network but are often overlooked by the IT dept. Have you performed vendor due diligence and a security audit?
• Overpaying for old technology: TCRs have dramatically come down in price. Certain brands are overpriced, lack automation & the ability to secure remote patching.