Retail Banking

We changed the game by putting customer experience first. We obsess over new ways to deliver exceptional experiences. At CSG we believe in taking your complex world and simplifying it. Talk to a CSG representative about how our ITM systems can increase your reach and hours while protecting your bottom line.

Reduce ITM time & costs by 78%, and be fully operational within 6 months with CSG! Watch the video.

Talk to a CSG representative about how our ITM systems can increase your reach and hours while protecting your bottom line.

Conveyance is a check image capturing tool which enables check deposit abilities at ATMs | ITMs. As consumer experience gets better and better, the back-end continues to be difficult for your employees. Conveyance is here to improve operational efficiencies. Conveyance creates and transfers an x937 (FED file) for your imaging ATMs | ITMs.

What can Conveyance do for you:

• ATM and ITM Check Imaging
• Customized x937 content to fit your FI’s unique needs
• Automate the check imaging process
• Significant cost reductions (FTE, Software, Server, etc)
• Integrates with other CSG solutions
• Image review and repair
• Consolidate redundant systems
  

CSG provides banknote currency cash counters and discriminators for banks and credit unions that include precise US dollar counterfeit detection, high-speed performance count, and serial number reading (OCR) plus durable, reliable desktop design.

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Many banks and credit unions are centralizing purchases and bundling these units with other branch equipment to save $1,000's of dollars. Talk to a CSG representative to maximize cash handling productivity with easy configuration for diverse sorting and pocket accessibility.

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We’ve achieved Kisan’s Top 5 Dealer Award for Cash Currency Counters and Discriminators, check out our award.

With a background in banking security and surveillance that goes back two decades, Cook is ready to be your trusted partner in the digital and video banking spaces. POPi/o provides video banking to over 35 CFI’s and growing. They currently have more U.S. based mobile video banking deployments than any other provider.

Talk to a CSG representative about how we can bring you into a new era of banking.

Cook Solutions Group offers a variety of drive up tube systems. Especially as we enter a new era of safety and cleanliness protocols having a hands free, secure transferring system is crucial. We work with various manufacturers to provide systems that can handle small or large volumes and capacities smoothly.

CSG provides an entire line of drive ups, drawers, windows, and pneumatic tube systems that can be custom designed to fit banking, pharmaceutical, cannabis and commercial. We have multiple partners and provide full installation and ongoing service maintenance. Our solutions are safe, secure and efficient. Contact us today to design your system.

From pharmacy and other retail to secure banking, Cook Solutions Group has a drive up solution for you.

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How We Make it Happen with Drive Ups & Tube Systems:

• Available in both upsend and downsend
• Engineered to be simple and reliable
• Rugged stainless-steel construction
• Modern speaker and microphone
• Optional two-way video for enhanced customer service
• Variety of heights to fit regular vehicles and oversized trucks and suvs

Give your customers the freedom to pay anytime, anywhere, any way – with instant card issuance.

Secure card issuance gives you the power to issue new credit and debit cards or replacement cards instantly. Integrated hardware and software allow you to issue permanent, personalized cards, right in the branch. The solution is easy and completely secure, ensuring that your branch can quickly and painlessly begin issuing cards to your customers. Instant issuance is not a replacement for traditional issuance, but it provides another option for customers who want cards quickly.

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Enable trusted payments at the speed of life

Cardholders want more time to spend with the people who matter most. You have the power to give them that with instant card issuance from Entrust.

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Key Benefits:

RELIABLE, SUBSTANTIAL PROGRAM GAINS

• Accelerate card activation
• Realize and sustain top-of-wallet status
• Elevate first 30-day spend
• Increase lifetime payment volumes

DELIGHTED CLIENTS ACROSS CHANNELS

• Accelerate client acquisition and value delivery
• Elevate omni-channel payments experience
• Increase CSAT/NPS and 'likelihood to refer'

‍A SECURE, EFFICIENT SOLUTION

• Reduce issuance and client service costs and complexity
• Reduce fraud across channels and throughout the client lifecycle

Cook Solutions Group provides all-encompassing cloud services for your ATM | ITM environment. FI’s save significant cost when starting ATM | ITM’s in addition to nuances associated with monitoring and maintaining the ATM | ITM environment. Cook’s Professional Services team is efficient in meeting timelines and delivering affordable value.

Our team of professionals will provide customized training and support to help your institution achieve its goals.

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The CSG Professional Services team is more than just a team of experts who special- ize in implementing IT solutions. We're committed to revolutionizing the way compa- nies approach Professional Services projects. Our approach is centered on showing our clients that we care by going above and beyond the call of duty.

This commitment is reflected in our work across a wide range of projects, including ITM Implementations, Hosted Server Migrations/Upgrades, Activate Enterprise Branding Pack- ages, along with implementations of the industries only cloud-based check imaging solution, Conveyance.

We pride ourselves on our responsiveness and willingness to tackle complex proj- ects that other service providers may shy away from. Whether it's providing esca- lated support for the NOC or testing new NCR software and products, we approach each project with a sense of dedication and enthusiasm that sets us apart. Our team is constantly pushing the boundaries of what's possible, helping to drive innovation and transform the way companies approach IT solutions.

Unlocking the Future: Embracing Smart Lockers as the New Norm.

With a sharp increase in the implementation of smart lockers for online shopping and distance mail reception, smart lockers are clearly the way of the future. Having a simple, modern smart locker system can easily replace clunky locker systems of the past.

Don't lag behind- Smart Lockers optimize operations, elevate security, and demonstrate technological advancement. Protect your members and customers by securing and auditing the following:

• High Risk Documents
• Customer Drop off and Pick Up
• Distribution of High Value Items
• IT equipment
  

Move into the future with a Smart Locker system from Cook Solutions Group.

A Teller Cash Recycler TCR is a machine that verifies incoming banknotes and securely stores the cash in an internal vault. TCRs provide the ability to process automated cash transactions for the tellers from the cash inventory, including deposits and withdrawals.

Learn why TCR's are 50% less cost, more secure with managed services, and 40% more efficient

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TCR technology has come further than you think, 7 avoidable pain points:

• Wasting hours manually auditing cash. Many financial institutions still waste countless hours weekly and monthly auditing their cash when they can automate it.
• A hidden cyberattack risk: Who is servicing your TCR behind the counter? Many services are not Type 2 Soc 2 nor do they have the capability to remotely push security patches. The IT dept often overlooks TCRs, which typically connect to your network. Have you performed vendor due diligence and a security audit?
• Overpaying for old technology: TCRs have dramatically come down in price. Certain brands are overpriced, lack automation & the ability to secure remote patching.
• Open platforms for integration: Do your recyclers run closed proprietary software that inhibits software collaboration with older branch technology? If so ask yourself why? Integrating your recyclers to AI platforms, branch surveillance systems for dispute tracking, remote resolution software that the servicer of your choice can use, the list goes on. Don’t give up your freedom by deploying a recycler that doesn’t offer an open platform to collaborate with your other technology partners.
• Cash Handling ecosystem: This is not just a teller cash recycling conversation. This should be part of a greater conversation around how you need to handle your cash distribution channels available to you. There are several pieces to this puzzle, making sure they fit is important. Do not make a siloed decision solely around the safe behind teller row.
• Price has come down: Let us be real, recyclers should not be the same price as an ATM. If you haven’t shopped for upgraded technology lately you will be surprised that you were likely overpaying for subpar technology.
• Capacity has increased: Cassette-based recyclers provide close to double the capacity compared to an RSM recycler. Odds are with a cassette-based recycler you can reduce the number of machines you need to buy and maintain to stay profitable. No one wants to run out of cash or a denomination, doubling up your available currency levels brings that peace of mind and exceptional consumer experience.