Professional Services

Why Cook:

We changed the game by putting customer experience first. We obsess over new ways to deliver exceptional experiences for your consumers as well as your employees. At CSG we believe in taking your complex world and simplifying it. For 20 years CSG has been “Making it Happen” for your peers, and we are ready to be your trusted partner in the outsourced server management space.

Cook Solutions Group provides all-encompassing cloud services for your ATM | ITM environment. FI’s save significant cost when starting ATM | ITM’s in addition to nuances associated with monitoring and maintaining the ATM | ITM environment. Cook’s Professional Services team is efficient in meeting timelines and delivering affordable value.

Providing specialized training and custom engagement fitting your unique needs, our professional services team will work as an extension of your institution to help obtain your strategic goals.

What We Do:

Server Hosting:

Our highly skilled and knowledgeable staff provides our customers with the highest level of privacy and control, alleviating the stress of purchasing, configuring, and maintaining the server hardware locally.

  • ITM Server Hosting
  • Vidyo Server Hosting
  • Check Image Server Hosting
  • SQL Server Hosting
  • Remote Management of your Server Environment

RemoteView Managed Services:

RemoteView product line helps utilize technology to remotely deliver support to the FI industry.

  • Command Center
  • Alarm
  • Video Surveillance
  • Access Control
  • TCR | Cash Management
  • ATM | ITM
  • Suspicious Activity Notification

Check Image Deployment- Conveyance:

As consumer experience gets better and better, the back end continues to be difficult for your employees Conveyance is here to improve operational efficiencies.

  • ATM | ITM Check Imaging
  • Customized x.937 content to fit your FI’s unique needs
  • XML Check Data File Transmission
  • Automated daily Check Imaging process
  • Reduce FTE through automation

Integration Initiatives:

Partner with a knowledgeable professional staff member to design and implement a customized solution for your need/project.

  • Alarm, Access Control & Emergency Intercom
  • Key & Asset Management
  • Video Surveillance
  • Access Control
  • Biometrics/ Facial Recognition
  • Cybersecurity
  • Radar Tracking, Drone & Perimeter Detection
  • Turnstiles & Tailgating Detection
  • Consulting, Design & Risk Assessment

Contact us.

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Portland (National Headquarters and Support Center) 9225 NE Cascades Parkway, Portland, OR 97220

Phone Number:

(844) 305-COOK

Our home office and headquarters office is open:

Monday – Friday 8 AM – 5 PM

Network Operations Center Service hours are:

7 Days a Week 5 AM - 10 PM PST