Professional Services and SaaS Cloud Solutions
Cook Solutions Group provides all-encompassing cloud services for your ATM | ITM environment. FI’s save significant cost when starting ATM | ITM’s in addition to nuances associated with monitoring and maintaining the ATM | ITM environment. Cook’s Professional Services team is efficient in meeting timelines and delivering affordable value.
Our team of professionals will provide customized training and support to help your institution achieve its goals.
The CSG Professional Services team is more than just a team of experts who special- ize in implementing IT solutions. We're committed to revolutionizing the way compa- nies approach Professional Services projects. Our approach is centered on showing our clients that we care by going above and beyond the call of duty.
This commitment is reflected in our work across a wide range of projects, including ITM Implementations, Hosted Server Migrations/Upgrades, Activate Enterprise Branding Pack- ages, along with implementations of the industries only cloud-based check imaging solution, Conveyance.
We pride ourselves on our responsiveness and willingness to tackle complex proj- ects that other service providers may shy away from. Whether it's providing esca- lated support for the NOC or testing new NCR software and products, we approach each project with a sense of dedication and enthusiasm that sets us apart. Our team is constantly pushing the boundaries of what's possible, helping to drive innovation and transform the way companies approach IT solutions.
Activate Enterprise:
Branding Package Development for AE:
- ATM|ITM Activate Enterprise branding package development
- From asset assignment to full testing and deployment, our professional services team handles your ATM|ITM Marketing screens from beginning to end.
- Remove the need for you to maintain expensive and time consuming branding licenses.
Remote Activate Enterprise Deployment (RDI):
- Our Professional Services team can migrate your entire ATM|ITM Fleet from Aptra Edge or USN to Activate Enterprise Remotely.
- Our team manages all the Project management for your migration, including all necessary vendor coordination.
- If needed, our dedicated team of technicians can visit the site promptly to troubleshoot any issues that arise.
- On top of significant cost savings for your institution, our professional services team ensures a White Glove experience for your migration.
What we do:
Server Hosting:
Our highly skilled and knowledgeable staff provides our customers with the highest level of privacy and control, alleviating the stress of purchasing, configuring, and maintaining the server hardware locally.
- ITM Server Hosting
- Vidyo Server Hosting
- Check Image Platform Expertise
- SQL Server Hosting
- Remote Management of your Server Environment
RemoteView Managed Services:
RemoteView product line helps utilize technology to remotely deliver support to the FI industry.
- Command Center
- Alarm
- Video Surveillance
- Access Control
- TCR | Cash Management
- ATM | ITM
- Suspicious Activity Notification
Check Image Deployment- Conveyance:
Conveyance is a check deposit automation solution. Conveyance receives and processes check deposit files from ATMs, ITMs, and ITM Servers (in the form of XML and TIF).
On a scheduled basis, Conveyance generates a consolidated settlement file (X9.37) which includes the contents from all of the received check files. The completed settlement file is then sent to a destination of the customer's choice (via SFTP, FTPS, or other). Conveyance also has the ability to generate virtual credit offset items within the settlement file, on a highly configurable basis to meet a wide variety of customer needs, facilitating generation of a fully balanced settlement file.
- ATM | ITM Check Imaging
- Customized x.937 content to fit your FI’s unique needs
- XML Check Data File Transmission
- Automated daily Check Imaging process
- Reduce FTE through automation
Conveyance Cloud allows customers to access their check imaging platform
- Save time and become more efficient.
- Give yourself the ability to take action in your check imaging process.
- Supports 3rd party plug ins such as TranzCapture
- Decrease the amount of time it takes to identify and validate Fraud and Risk activity.
- Improved Loss Prevention
- Open architecture to integrate with all check processors
Integration Initiatives:
Partner with a knowledgeable professional staff member to design and implement a customized solution for your need/project.
Have a feature idea? A problem we can solve? Contact us
FAQs:
What are the benefits of Remote AE Deployment?
- On top of significant cost savings, remove AE deployment give us the ability to upgrade over 15 machines a day.
What is needed from the customer to execute Branding Package Development?
- We will need the customers Logos, Color choices, and Imagery. Our professional services team can take the implementation from there!
Does Conveyance support 3rd party plugins?
- Yes! Conveyance's open architecture integrates with all check processors.
Contact us.
Address:
Portland (National Headquarters and Support Center) 9225 NE Cascades Parkway, Portland, OR 97220
Phone Number:
Our home office and headquarters office is open:
Monday – Friday 8 AM – 5 PM PST
Network Operations Center Service hours are:
Monday – Sunday 5 AM – 10 PM PST