Cook Solutions Group

Professional Services and SaaS Cloud Solutions

We provide all-encompassing cloud services for your ATM | ITM environment. FI’s save significant cost when starting ATM | ITM’s in addition to nuances associated with monitoring and maintaining the ATM | ITM environment. Our Professional Services team is efficient in meeting timelines and delivering affordable value.

Providing specialized training and custom engagement fitting your unique needs, our professional services team will work as an extension of your institution to help obtain your strategic goals.

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Professional Services and SaaS Cloud Solutions

Streamline your banking technology projects with our professional services and cloud solutions that extend your team’s capabilities. We bring deep industry expertise to reduce costs and meet deadlines on ATM and ITM deployments.

Cloud Management: Simplify ATM/ITM infrastructure with secure, hosted cloud solutions.
Dedicated Expertise: Rely on our experts for on-time, on-budget project implementation.
Tailored Support: Empower your staff with customized training and continuous assistance.

What We Do:

Our Professional Services team is more than just a team of experts who specialize in implementing IT solutions. We're committed to revolutionizing the way companies approach Professional Services projects. Our approach is centered on showing our clients that we care by going above and beyond the call of duty.

This commitment is reflected in our work across a wide range of projects, including ITM Implementations, Hosted Server Migrations/Upgrades, Activate Enterprise Branding Packages, along with implementations of the industries only cloud-based check imaging solution, Conveyance.

We pride ourselves on our responsiveness and willingness to tackle complex projects that other service providers may shy away from. Whether it's providing escalated support for the NOC or testing new NCR software and products, we approach each project with a sense of dedication and enthusiasm that sets us apart. Our team is constantly pushing the boundaries of what's possible, helping to drive innovation and transform the way companies approach IT solutions.

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Packages:

Branding Package Development for AE

Our ATM|ITM AE branding package covers all of your customizable ATM|ITM Screens.
From asset assignment to full testing and deployment, our professional services team handles your ATM|ITM Marketing screen deployment from beginning to end.
Remove the need for you to maintain expensive and time consuming branding licenses.

Remote Activate Enterprise Deployment (RDI)

Our Professional Services team can migrate your entire ATM|ITM Fleet from Aptra Edge or USN to Activate Enterprise Remotely.
Our team manages all the Project management for your migration, including all necessary vendor coordination.
If needed, our dedicated team of technicians can visit the site promptly to troubleshoot any issues that arise.
On top of significant cost savings for your institution, our professional services team ensures a White Glove experience for your migration.

Server Hosting

Our highly skilled and knowledgeable staff provides customers with the highest level of privacy and control—eliminating the burden of purchasing, configuring, and maintaining server hardware locally.

ITM Server Hosting
Vidyo™ Server Hosting
Check Image Platform Expertise
SQL Server Hosting
Remote Management of Your Server Environment

RemoteView Managed Services

The RemoteView product line leverages technology to remotely deliver critical support services to the financial institution industry.

Command Center
Alarm Monitoring
Video Surveillance
Access Control
TCR | Cash Management
ATM | ITM Monitoring
Suspicious Activity Notification

Learn more about RemoteView →

Check Image Deployment – Conveyance

Deployment & Automation Capabilities

ATM | ITM Check Imaging
Customized X9.37 content to fit your FI’s unique needs
XML Check Data File Transmission
Automated daily check imaging processes
Reduced FTE requirements through automation

Conveyance Cloud Platform

Conveyance is a check deposit automation solution that receives and processes check deposit files from ATMs, ITMs, and ITM servers using XML and TIF formats.

On a scheduled basis, Conveyance generates a consolidated X9.37 settlement file containing all received check data. The completed file is delivered to a destination of the customer’s choice via SFTP, FTPS, or other secure methods.

The platform can also generate virtual credit offset items, enabling the creation of fully balanced settlement files through highly configurable rules tailored to each institution.

Save time and increase operational efficiency
Take action within your check imaging workflow
Supports third-party plugins such as TranzCapture
Faster identification and validation of fraud and risk activity
Improved loss prevention
Open architecture compatible with all major check processors

Learn more about Conveyance →

Integration Initiatives

Partner with a knowledgeable professional services team to design and implement a customized solution tailored to your institution’s unique needs and project requirements.

Our Solutions

FAQs:

What are the benefits of Remote AE Deployment?

On top of significant cost savings, remove AE deployment give us the ability to upgrade over 15 machines a day.

What is needed from the customer to execute Branding Package Development?

We will need the customers Logos, Color choices, and Imagery. Our professional services team can take the implementation from there!

Does Conveyance support 3rd party plugins?

Yes! Conveyance's open architecture integrates with all check processors.

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Phone Number:

(844) 305-COOK

Address:

Portland (National Headquarters and Support Center)
9225 NE Cascades Parkway
Portland, OR 97220

Our home office and headquarters office is open:

Monday – Friday 8 AM – 5 PM PST

Network Operations Center Service hours are:

Monday – Sunday 5 AM – 10 PM PST
Video Verification Network Operation Center hours: 24/7 Mon-Sun

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Professional Services and SaaS Cloud Solutions

What We Do: