Contact Us
ATMs and ITMs
Why Cook:
We changed the game by putting customer experience first. We obsess over new ways to deliver exceptional experiences. At CSG we believe in taking your complex world and simplifying it.
Talk to a CSG representative about how our ITM systems can increase your reach and hours while protecting your bottom line.
What We Do:
Traditional ATM | ITM Service:
- 1st Line ATM | ITM Service
- 2nd Line ATM | ITM Hardware Service
- Rigging | Installation
- Kiosks | Wraps | Surrounds
- Quarterly ATM | ITM Cleaning
- ATM | ITM Supply Management
- Software Maintenance
- Authorized Diebold Parts & Service Provider
- Other Brands Serviced: Wincor, Fujitsu, Diebold, Triton, Tidel and more
- Remote Managed Services
Install:
We install new ATMs and ITMs.
Maintain:
Having your ATMs or ITMs installed and serviced by Cook Solutions Groups means having a dedicated support team at your service, ensuring all points can be monitored and remotely maintained.
Manage:
After your installation, we can take care of the management of your access control systems using RemoteView ATM | ITM.
Partner:
Add Instant Card Issuance with our Partner Entrust.
Why an Interactive Teller Machine?
- Easily expand branch footprint
- Differentiate from competition
- Extend teller hours
- Lower transactions costs
- Reduce transaction times
- Improve customer satisfaction in drive-up’s
- ITMs help you shift your branch focus from transactional, to sales and advisory to drive profitable growth
- Increase revenue, lower operational costs
ATM / ITM Managed & Professional Services:
RemoteView ATM | ITM Managed Services:
- Diagnostics: Remote Resolution
- Hard Drive Backup: Nightly backups
- Windows Patch Management: Keep Machines Updated
- Security+: Secure your ATM
- Electronic Journals & Analytics: Access EJs Online
- Marketing Screens: Push AD Campaigns
- Connect | Internet: Managed Wireless Connectivity
- Hard Drive Encryption: Lock down your hard drive to prevent unauthorized access
Professional Services:
- ITM Service Host
- Consulting
- Training
- Application Development
Contact us.
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Address:
Portland (National Headquarters and Support Center) 9225 NE Cascades Parkway, Portland, OR 97220
Phone Number:
Our home office and headquarters office is open:
Monday – Friday 8 AM – 5 PM
Network Operations Center Service hours are:
7 Days a Week 5 AM - 10 PM PST