CSG Makes ITM Deployment Easy
ITMs have been available to community financial institutions for over 15 years — but for much of that time, the upfront cost and complexity of deployment kept them out of reach for smaller banks and credit unions. In this video, Scott Fieber from Cook Solutions Group breaks down exactly how CSG has changed that equation, and what a modern ITM deployment actually looks like when you have the right partner.
Why Has ITM Deployment Been So Expensive and Complex?
When ITMs were first introduced, they were designed as a lower-cost alternative to full branch build-outs — a way for community institutions to compete for convenience without the capital expense of a staffed location. Over time, however, the cost of deployment crept upward and the technical complexity grew with it. Training requirements, back-end server infrastructure, software licensing, and manufacturer-dependent implementation processes all contributed to an upfront investment that made many institutions hesitate.
CSG identified this barrier early and spent the last six to seven years systematically addressing it. The result: a 78% reduction in overall upfront deployment cost for customers deploying their first ITM with CSG.
How Does CSG Reduce ITM Deployment Costs?
The cost reductions CSG delivers come from several distinct areas, each of which Scott walks through in the video:
In-house training and implementation. One of the largest upfront costs in a traditional ITM deployment is the training and implementation process — historically driven by the machine manufacturer at premium rates. CSG brought its entire training and implementation team in-house, eliminating manufacturer dependency and giving CSG direct control over both cost and experience. This means the deployment process is consistent, repeatable, and scalable — from your first ITM to your hundredth.
Server hosting and IT right-sourcing. Back-end server infrastructure has historically been one of the most intimidating aspects of ITM deployment for institutions with lean IT teams. CSG now hosts the servers for customers, removing the requirement for institutions to provision, manage, and maintain dedicated hardware on their own. For institutions whose entire IT department is one person, this change alone can be the difference between a deployment being feasible and not.
Conveyance check imaging. As an extension of the infrastructure model, CSG developed Conveyance — its own serverless check imaging platform that handles the full check image file workflow from the ITM all the way through to the Fed. Conveyance eliminates the need for a separate check imaging vendor or additional server infrastructure, further simplifying the technology stack the institution needs to manage.
Collective buying power on hardware. As one of the largest ITM deployers in North America, CSG has the scale to negotiate meaningfully with manufacturers on hardware and software pricing. A significant portion of the total cost of an ITM deployment is the hardware itself — and CSG passes its purchasing leverage directly to customers to keep deployments under budget.
Branded marketing screens at reduced cost. Customizing ITM screens with an institution's logo, colors, and marketing content should be straightforward — but manufacturer pricing on custom screens has historically made it an expensive afterthought. CSG took on the delivery of branded marketing screens directly, reducing that cost by over 50% compared to going through the manufacturer.
What Does Ongoing ITM Support Look Like After Deployment?
Getting an ITM live is only the beginning. CSG's RemoteView Managed Services platform provides ongoing remote monitoring, patching, updates, and marketing screen delivery after deployment — keeping machines online, secure, and current without requiring on-site technician visits for routine maintenance. The ability to remotely log in, update software, push patches, and send new marketing screens is what makes a deployed fleet manageable at scale rather than a constant operational burden.
What Should a Financial Institution Expect From the ITM Deployment Process?
With CSG's support, ITM deployment is structured around three commitments: keeping the institution under budget, delivering on time, and ensuring a consistent experience for customers from day one. The process is designed to work with whatever IT capacity the institution has — CSG can work alongside your existing team or operate in place of them on specific workstreams, depending on what's needed. The goal is a deployment that your team understands, can replicate, and can support confidently going forward.
Related Resources
- What are the benefits of ITMs for banks and credit unions?
- What is an ITM (Interactive Teller Machine)?
- Does an ITM require integration with my core banking system?
- What is Conveyance by Cook Solutions Group?
- What ITM support and services does CSG offer?
- CSG ATM & ITM Solutions
