Retail Banking

What ITM support and services does CSG offer?

CSG provides end-to-end ITM support, including remote Windows 10 upgrades, ITM implementation and deployment, Vidyo video software support, and ongoing RemoteView Managed Services for fleet monitoring and maintenance.

ITM support from CSG covers the full lifecycle of the machine — from initial deployment and configuration through ongoing monitoring, patching, and repair. CSG's Professional Services team handles implementation, ensuring the ITM is properly configured for your branch environment and integrated with your existing workflows. Post-deployment, CSG's RemoteView Managed Services platform provides continuous remote monitoring so issues are identified and resolved before they cause downtime.

Specific services include remote OS and software patching, Vidyo video platform support for live teller functionality, hard drive encryption, and coordination with ATM and ITM manufacturers for hardware warranty and repair. CSG's Network Operations Center monitors your fleet around the clock and can remotely resolve a significant percentage of issues without requiring a technician visit — reducing both response time and service costs.

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