What are managed services in banking?

Managed services in banking means partnering with a specialized provider to remotely monitor, maintain, and manage technology infrastructure — shifting the burden of day-to-day device management from internal IT staff to an expert third-party team.

For community financial institutions, managed services address a specific resource challenge: branches depend on a growing portfolio of technology — ATMs, ITMs, TCRs, surveillance systems, alarm systems, access control — but internal IT teams rarely have the specialized expertise to maintain all of it. Managed services fill that gap by providing dedicated monitoring, proactive maintenance, and rapid response from people who work on that specific technology every day.

CSG's RemoteView Managed Services platform covers the full technology stack deployed at financial institutions. The Cook Command Center dashboard provides real-time visibility into the health of every managed device, so both CSG's operations team and the institution's own staff can see exactly what is happening across the network at any time.