What are Smart Lockers?

Smart Lockers are technology-integrated storage units that automate package acceptance, delivery notification, and retrieval — providing a secure, trackable alternative to traditional package and document handling at branch locations and commercial facilities.

Unlike standard storage lockers, Smart Lockers are connected devices. When a delivery is placed in a locker, the system automatically notifies the recipient, logs the transaction, and generates an access code for retrieval. This creates a complete chain-of-custody record without requiring staff involvement. For financial institutions handling sensitive deliveries — card stock, cash handling supplies, hardware, compliance documents — this level of traceability is both operationally useful and audit-friendly.

Smart Lockers are available in configurations ranging from small lobby units suitable for branch document exchange to larger modular systems for back-office or warehouse environments. CSG configures Smart Locker systems to match the specific delivery types, size requirements, and access control needs of each installation. Integration with notification systems ensures the right people are alerted immediately when a delivery arrives or a pickup is due.