Does an ITM require integration with my core banking system?

No — ITMs do not require core banking system integration. CSG offers deployment options that deliver the full live-teller video experience without requiring integration with your core banking platform, which significantly reduces implementation complexity and timeline.

This is one of the most common misconceptions about ITM deployment. Many financial institutions assume that connecting an ITM to a live teller requires deep integration with their core system. In practice, CSG's deployment approach uses Vidyo video technology to facilitate the teller-to-customer interaction, and the transaction itself is processed through the ITM's existing connection — not through a new core integration layer.

For institutions that do want deeper core integration for enhanced reporting or workflow automation, CSG's Professional Services team can scope that work separately. But it is not a prerequisite for going live. This means ITMs can typically be deployed faster and at lower initial cost than institutions expect, making them accessible even for community banks and credit unions with limited IT resources.