CSG at a glance
- Founded: 2002, headquartered in Portland, Oregon
- Independent audit: annual SOC 2 Type 2 audit since 2012, run each December through March
- Network Operations Center: monitoring and remote support 5 AM to 10 PM Pacific, seven days a week
- Video verification: 24/7
- Service footprint: local technicians across Washington, Oregon, California, Nevada, Utah, Arizona, New Mexico, Idaho, Colorado, Wyoming, Montana, and South Dakota, plus a certified partner network for locations outside those states
- Customer portal: Cook Command Center, with service history, tickets, and reporting for every supported device
How we secure the devices we manage
ATMs, ITMs, and teller cash recyclers are networked devices that hold cash and transaction data. Through RemoteView Managed Services, CSG applies the same controls across your fleet:
- Scheduled Windows security patching, applied remotely by our Network Operations Center
- Hard drive encryption to protect stored data if a device is physically accessed
- Application control and anti-virus to block unauthorized software and USB devices
- TLS 1.2 encryption for communication between the device and the host
- Continuous health monitoring, so issues are often found and resolved remotely before a branch reports them
Access to your equipment and data
- Every CSG employee completes a background check
- Electronic lock management for ATMs, ITMs, TCRs, safes, and vaults replaces physical keys with credentials and a complete audit trail of every access event
- Dual control access requires two authorized credentials to open protected equipment
- Every service request, visit, and remote action is recorded in Cook Command Center
Service coverage and response
CSG technicians serve locations across our 12-state footprint. Outside those states, installation and service are delivered through certified partners and coordinated and tracked by CSG in Cook Command Center. Response times are set in each customer's service agreement.
Documentation available on request
- SOC 2 Type 2 report, shared under NDA
- Certificate of insurance
- Customer references
- Service level terms, provided with your proposal
Existing customers can download our SOC 2 Type 2 report and security policies anytime from the Trust Center in Cook Command Center.
Request security documentation
Tell us what your vendor review requires, and our team will send the documentation and answer your questionnaire.
Request DocumentationFrequently asked questions
Is Cook Solutions Group SOC 2 Type 2 audited?
Yes. CSG has completed an annual SOC 2 Type 2 audit since 2012, with each audit running December through March. We share the current report under NDA, and customers with Cook Command Center access can download it, along with our security policies, from the Trust Center.
Do the devices CSG manages receive remote patch management and security updates?
Yes. Through RemoteView Managed Services, our Network Operations Center applies scheduled Windows security patches and updates remotely, so a technician doesn't need to visit each branch.
How does CSG protect data stored on ATMs, ITMs, and TCRs?
Managed devices use hard drive encryption, application control, USB locking, and TLS 1.2 encryption between the device and the host. Together these protect stored data and block unauthorized software and hardware.
Who can access our equipment, and is access logged?
Every CSG employee completes a background check, and access to your equipment is limited to authorized credentials. Electronic lock management and dual control access create an audit trail of every access event, and every service visit and remote action is recorded in Cook Command Center.
What are your support hours, and where do you provide service?
Our Network Operations Center provides monitoring and remote support 5 AM to 10 PM Pacific, seven days a week, and video verification runs 24/7. CSG technicians serve 12 western states, with certified partners covering locations outside that footprint.
What documentation can CSG provide for our vendor review?
We can provide our SOC 2 Type 2 report under NDA, a certificate of insurance, customer references, and service level terms, and we'll complete your security questionnaire. Existing customers can also download the SOC 2 Type 2 report and our security policies from the Trust Center in Cook Command Center. Use the request form on this page to get started.
How much do CSG's managed services cost?
Cost depends on the number and type of devices, their locations, and the service level you need. Share your requirements and we'll provide a tailored quote.