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Cook Solutions Group

Webinar: Simplified Technology Delivers Unbelievable Service!

December 4, 2023

Cook Solutions Group constructed the Cook Command Center to provide customers a fully interactive platform enabling users with a comprehensive view of their current products and equipment. Whether it be requesting service or viewing transactional data the Cook Command Center allows our customers the ability to view, manage and interact with their current line of Cook Solutions Group products.

  • Access service history, preventative maintenance & survey information
  • View Real-Time Status and Electronic Journals with Remote View ATM
  • Easily request service for all hardware and equipment
  • Case Management makes it easy to share information and files with internal/external parties.

Command Center is strategically broken out into different platforms each providing customers unique viewpoints into their infrastructure: CustomerView, RemoteView and System.

If you already have a CCC account, login here.

Also covered is CSG's RemoteView Managed Services, designed to simplify our customers lives.

Cook Solutions Group created RemoteView to provide remote support and services to the ATM | ITM industry using technology.

Watch the webinar.

In today's complicated world, the importance of simplified technology is at an utmost priority. This simplified technology delivers a seamless customer and employee experience. Not all managed services are equal and here is why.

RemoteView Managed Services was born out of the same technology IT uses to fix your PC or laptop remotely. An ATM, ITM, DVR, and many of your daily systems are just like a standard PC. RemoteView’s lightweight, secure agent, is easily installed and simple to manage.

CSG's RemoteView Managed Services works with retail banking and security tools like ATMs, ITMs, TCRs, video surveillance, alarms, and access control. RemoteView is like having additional operations and technical FTE on staff!

RemoteView checks if your devices are working well and managed properly. It can also connect your devices and share data, giving important information to your business quickly.

Our Network Operations Center is SOC 2 Type II compliant. You can trust that the best in the industry backs your operation. For a deeper dive into all of RemoteView's solutions, visit

Cook Solutions Solutions Group developed the RemoteView product line to utilize technology to remotely deliver support to the banking and credit union industry.

Features and FAQ:

What does RemoteView Managed Services connect to?

RemoteView Managed financial Services can connect to ATMs, ITMs, TCRs, Video Surveillance Systems, Alarms, Access Control and much more!

Is RemoteView Managed Services secure?

RemoteView is outbound only using AES 256 bit encrypted VPN connections.

What are some key features of RemoteView Managed Services?

There are different key features for ATM vs. Video Surveillance including some of the following.

RemoteView ATM, ITM, TCR modules:

  • Diagnostics: Remote Resolution
  • Security+: Secure your ATM | ITM
  • Windows Patch Management: Keep Machines Updated
  • Hard Drive Encryption: Lockdown your hard drive to prevent unauthorized access
  • Electronic Journals & Analytics: Access EJs Online
  • Hard Drive Backup: Nightly backups
  • Connect | Internet: Managed Wireless Connectivity
  • Marketing Screens: Push AD Campaigns

Levi Daily bio

Scott Fieber bio

Schedule a demo and visit the RemoteView website

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