Why Gesa Credit Union Works with Cook Solutions Group | Andrew Chung
How Gesa Credit Union Worked with Cook Solutions Group to Minimize ATM Downtime
In this discussion, Andrew Chung of Gesa Credit Union shares what makes the partnership with Cook Solutions Group (CSG) different from typical vendor relationships.
For Gesa, CSG has consistently shown up with responsiveness, transparency, and a willingness to problem-solve in real time. Whether it's supporting system upgrades, coordinating project rollout across multiple branches, or stepping in when needs shift — CSG acts as an extension of Gesa’s internal team, not an outside contractor.
In this conversation, Andrew talks about:
- What a true collaborative partnership looks like in credit union operations
- How CSG supports Gesa across projects, service, and ongoing member experience initiatives
- Why shared accountability matters when selecting a technology partner
- Real examples of CSG stepping up when timelines and needs changed
- The importance of working with partners who are in it with you, not just checking boxes
“They were willing to help out — wherever and whenever we needed them. That’s the kind of partner we want beside us.”