Why I Chose to Work at Cook Solutions Group | Armando Hernandez
Why relationships, communication, and responsiveness make all the difference
Meet Armando Hernandez, a Service Manager at Cook Solutions Group. Before joining CSG, Armando was on the customer side of the relationship — which means he’s seen firsthand what makes a partner reliable, responsive, and trustworthy.
Now on the CSG team, Armando shares why the company’s culture of support and accountability was the deciding factor for him — and why he’s proud to be the person customers know they can call when something matters.
In this conversation, Armando talks about:
- What it’s like transitioning from being a customer to being on the CSG team
- Why relationships, communication, and responsiveness make all the difference
- How CSG empowers employees to take care of customers the right way
- Why solving problems quickly > looking perfect
- What keeps him excited to come to work every day
“A lot of vendors leave customers guessing who to call. Here, our customers know who they call — and we answer.”