Cook Solutions Group provides all-encompassing cloud services for your ATM | ITM environment. FI’s save significant cost when starting ATM | ITM’s in addition to nuances associated with monitoring and maintaining the ATM | ITM environment. Cook’s Professional Services team is efficient in meeting timelines and delivering affordable value.
Providing specialized training and custom engagement fitting your unique needs, our professional services team will work as an extension of your institution to help obtain your strategic goals.
The CSG Professional Services team is more than just a team of experts who specialize in implementing IT solutions. We're committed to revolutionizing the way companies approach Professional Services projects. Our approach is centered on showing our clients that we care by going above and beyond the call of duty.
This commitment is reflected in our work across a wide range of projects, including ITM Implementations, Hosted Server Migrations/Upgrades, Activate Enterprise Branding Pack- ages, along with implementations of the industries only cloud-based check imaging solution, Conveyance.
We pride ourselves on our responsiveness and willingness to tackle complex projects that other service providers may shy away from. Whether it's providing escalated support for the NOC or testing new NCR software and products, we approach each project with a sense of dedication and enthusiasm that sets us apart. Our team is constantly pushing the boundaries of what's possible, helping to drive innovation and transform the way companies approach IT solutions.
The Cook Solutions Group National Coverage Value Added Reseller (VAR) and Certified Subcontractors network brings the innovative and transformational solutions of Cook Solutions Group to vendors and Financial Institutions across the country. Our Remote View ATM/ITM managed services technology is an easy add on solution for our National Coverage Value Added Reseller's to implement to their ATM, ITM, and video customers. The core of the Remote View product lines is our Cook Command Center. Cook Command Center is a secure centralized web interface enabling you to view your equipment anytime, anywhere, on ANY device. View current status and request service for your entire fleet through our dashboard. Maximize uptime, protection, and compliance. CSG also provides a full line of Professional Services such as ITM server hosting and our own video management system, PIKO Video Surveillance.
Our highly skilled and knowledgeable staff provides our customers with the highest level of privacy and control, alleviating the stress of purchasing, configuring, and maintaining the server hardware locally.
RemoteView product line helps utilize technology to remotely deliver support to the FI industry.
Conveyance is a check deposit automation solution. Conveyance receives and processes check deposit files from ATMs, ITMs, and ITM Servers (in the form of XML and TIF).
On a scheduled basis, Conveyance generates a consolidated settlement file (X9.37) which includes the contents from all of the received check files. The completed settlement file is then sent to a destination of the customer's choice (via SFTP, FTPS, or other). Conveyance also has the ability to generate virtual credit offset items within the settlement file, on a highly configurable basis to meet a wide variety of customer needs, facilitating generation of a fully balanced settlement file.
Partner with a knowledgeable professional staff member to design and implement a customized solution for your need/project.
On top of significant cost savings, remove AE deployment give us the ability to upgrade over 15 machines a day.
We will need the customers Logos, Color choices, and Imagery. Our professional services team can take the implementation from there!
Yes! Conveyance's open architecture integrates with all check processors.
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