Cook Solutions Group

Professional Services and SaaS Cloud Solutions

We provide all-encompassing cloud services for your ATM | ITM environment. FI’s save significant cost when starting ATM | ITM’s in addition to nuances associated with monitoring and maintaining the ATM | ITM environment. Our Professional Services team is efficient in meeting timelines and delivering affordable value.

Providing specialized training and custom engagement fitting your unique needs, our professional services team will work as an extension of your institution to help obtain your strategic goals.
Professional Services and SaaS Cloud Solutions
Professional Services

What We Do:

Our Professional Services team is more than just a team of experts who specialize in implementing IT solutions. We're committed to revolutionizing the way companies approach Professional Services projects. Our approach is centered on showing our clients that we care by going above and beyond the call of duty.

This commitment is reflected in our work across a wide range of projects, including ITM Implementations, Hosted Server Migrations/Upgrades, Activate Enterprise Branding Packages, along with implementations of the industries only cloud-based check imaging solution, Conveyance.

We pride ourselves on our responsiveness and willingness to tackle complex projects that other service providers may shy away from. Whether it's providing escalated support for the NOC or testing new NCR software and products, we approach each project with a sense of dedication and enthusiasm that sets us apart. Our team is constantly pushing the boundaries of what's possible, helping to drive innovation and transform the way companies approach IT solutions.


Branding Package Development for AE

  • Our ATM|ITM AE branding package covers all of your customizable ATM|ITM Screens.
  • From asset assignment to full testing and deployment, our professional services team handles your ATM|ITM Marketing screen deployment from beginning to end.
  • Remove the need for you to maintain expensive and time consuming branding licenses.

Remote Activate Enterprise Deployment (RDI)

  • Our Professional Services team can migrate your entire ATM|ITM Fleet from Aptra Edge or USN to Activate Enterprise Remotely.
  • Our team manages all the Project management for your migration, including all necessary vendor coordination.
  • If needed, our dedicated team of technicians can visit the site promptly to troubleshoot any issues that arise.
  • On top of significant cost savings for your institution, our professional services team ensures a White Glove experience for your migration.
AE Branding Packages


The Cook Solutions Group National Coverage Value Added Reseller (VAR) and Certified Subcontractors network brings the innovative and transformational solutions of Cook Solutions Group to vendors and Financial Institutions across the country. Our Remote View ATM/ITM managed services technology is an easy add on solution for our National Coverage Value Added Reseller's to implement to their ATM, ITM, and video customers.  The core of the Remote View product lines is our Cook Command Center.  Cook Command Center is a secure centralized web interface enabling you to view your equipment anytime, anywhere, on ANY device. View current status and request service for your entire fleet through our dashboard. Maximize uptime, protection, and compliance.  CSG also provides a full line of Professional Services such as ITM server hosting and our own video management system, PIKO Video Surveillance.  


Server Hosting:

Our highly skilled and knowledgeable staff provides our customers with the highest level of privacy and control, alleviating the stress of purchasing, configuring, and maintaining the server hardware locally.

  • ITM Server Hosting
  • VidyoTM Server Hosting
  • Check Image Platform Expertise
  • SQL Server Hosting
  • Remote Management of your Server Environment

RemoteView Managed Services:

RemoteView product line helps utilize technology to remotely deliver support to the FI industry.

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  • Command Center
  • Alarm
  • Video Surveillance
  • Access Control
  • TCR | Cash Management
  • ATM | ITM
  • Suspicious Activity Notification

Check Image Deployment - Conveyance:

  • ATM | ITM Check Imaging
  • Customized x.937 content to fit your FI’s unique needs
  • XML Check Data File Transmission
  • Automated daily Check Imaging process
  • Reduce FTE through automation

Conveyance Cloud allows customers to access their check imaging platform:

Conveyance is a check deposit automation solution. Conveyance receives and processes check deposit files from ATMs, ITMs, and ITM Servers (in the form of XML and TIF).

On a scheduled basis, Conveyance generates a consolidated settlement file (X9.37) which includes the contents from all of the received check files. The completed settlement file is then sent to a destination of the customer's choice (via SFTP, FTPS, or other). Conveyance also has the ability to generate virtual credit offset items within the settlement file, on a highly configurable basis to meet a wide variety of customer needs, facilitating generation of a fully balanced settlement file.

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  • Save time and become more efficient.
  • Give yourself the ability to take action in your check imaging process.
  • Supports 3rd party plug ins such as TranzCapture.
  • Decrease the amount of time it takes to identify and validate Fraud and Risk activity.
  • Improved Loss Prevention.
  • Open architecture to integrate with all check processors.

Integration Initiatives:

Partner with a knowledgeable professional staff member to design and implement a customized solution for your need/project.

Our Solutions


What are the benefits of Remote AE Deployment?

On top of significant cost savings, remove AE deployment give us the ability to upgrade over 15 machines a day.

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What is needed from the customer to execute Branding Package Development?

We will need the customers Logos, Color choices, and Imagery. Our professional services team can take the implementation from there!

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Does Conveyance support 3rd party plugins?

Yes! Conveyance's open architecture integrates with all check processors.

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Who We Work With

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From ATM sales, support, and service to enterprise security solutions, no matter what we make it happen. Think CSG first.