National VAR Partners

The best security solutions in...

The Cook Solutions Group National Security Coverage Value Added Reseller (VAR) and Certified Subcontractors network brings the innovative and transformational solutions of Cook Solutions Group to vendors and Financial Institutions across the country. Our Remote View ATM/ITM managed services technology is an easy add on solution for our National Coverage Value Added Resellers.

Plus we provide first-line (FLM) and second-line (SLM) ATM maintenance and a full suite of managed services.

Whats the difference between first and second-line ATM Maintenance?

ATM maintenance is divided into two main categories: First-Line Maintenance (FLM) and Second-Line Maintenance (SLM).

First-Line Maintenance (FLM):

• Entails regular duties such as refilling cash, paper, and managing simple service interruptions like bill and paper blockages.
• Concentrates on routine maintenance to guarantee seamless, daily functioning of ATMs.
• Often performed by on-site staff or technicians and includes basic troubleshooting.

Second-Line Maintenance (SLM):

• Necessitates high-level assistance from skilled technicians or tech support groups.
• Entails complicated fixes and might involve software updates and handling more complex technical problems.
• Usually carried out by expert service professionals.

We provide security cameras, video surveillance managed services, and CCTV.

Reach out for video surveillance, cameras, alarm, access control, ATM, ITM, TCR, check imaging, managed services, professional services, server hosting, safes, lock work and more!

‍RemoteView ATM, ITM, TCR modules:

• Diagnostics: Remote Resolution
• Security+: Secure your ATM | ITM
• Windows Patch Management: Keep Machines Updated
• Hard Drive Encryption: Lockdown your hard drive to prevent unauthorized access
• Electronic Journals & Analytics: Access EJs Online
• Hard Drive Backup: Nightly backups
• Connect | Internet: Managed Wireless Connectivity
• Marketing Screens: Push AD Campaigns

RemoteView Surveillance:

• All-inclusive agreement (hardware and labor)
• Software/Firmware management
• Hardened Endpoints to combat cyber attacks
• Guaranteed 90 day video retention
• Securely access from anywhere
• Complete audit logs
• Centralized Health Monitor
• Electronic Journal Integration
• Open Integration
• Replace like for like hardware for the life of the agreement
• Reduce capital expense by minimizing the frequency of equipment replacement