Cook Solutions Group

TCRs & Cash Management

A Teller Cash Recycler TCR is a machine that verifies incoming banknotes and securely stores the cash in an internal vault. TCRs provide the ability to process automated cash transactions for the tellers from the cash inventory, including deposits and withdrawals.

Learn why TCR's are 50% less cost, more secure with managed services, and 40% more efficient.

TCR technology has come further than you think, 7 avoidable pain points:

  • Wasting hours manually auditing cash. Many financial institutions still waste countless hours weekly and monthly auditing their cash when they can automate it.
  • A hidden cyberattack risk: Who is servicing your TCR behind the counter? Many services are not Type 2 Soc 2 nor do they have the capability to remotely push security patches. The IT dept often overlooks TCRs, which typically connect to your network. Have you performed vendor due diligence and a security audit?
  • Overpaying for old technology: TCRs have dramatically come down in price. Certain brands are overpriced, lack automation & the ability to secure remote patching.
  • Open platforms for integration: Do your recyclers run closed proprietary software that inhibits software collaboration with older branch technology? If so ask yourself why? Integrating your recyclers to AI platforms, branch surveillance systems for dispute tracking, remote resolution software that the servicer of your choice can use, the list goes on. Don’t give up your freedom by deploying a recycler that doesn’t offer an open platform to collaborate with your other technology partners.
  • Cash Handling ecosystem: This is not just a teller cash recycling conversation. This should be part of a greater conversation around how you need to handle your cash distribution channels available to you. There are several pieces to this puzzle, making sure they fit is important. Do not make a siloed decision solely around the safe behind teller row.
  • Price has come down: Let us be real, recyclers should not be the same price as an ATM. If you haven’t shopped for upgraded technology lately you will be surprised that you were likely overpaying for subpar technology.
  • Capacity has increased: Cassette-based recyclers provide close to double the capacity compared to an RSM recycler. Odds are with a cassette-based recycler you can reduce the number of machines you need to buy and maintain to stay profitable. No one wants to run out of cash or a denomination, doubling up your available currency levels brings that peace of mind and exceptional consumer experience.

Teller Cash Recyclers Benefits:

  • Increases cash management efficiencies/elimination of dual control
  • Increased security
  • FTE reduction, increase efficiencies
  • Frees up tellers allowing for cross-selling and customer service
  • Enhances universal banker modeling/open branch design
  • Middleware options and all-inclusive service available

Var.

The Cook Solutions Group National Coverage Value Added Reseller (VAR) and Certified Subcontractors network brings the innovative and transformational solutions of Cook Solutions Group to vendors and Financial Institutions across the country. Our Remote View ATM/ITM managed services technology is an easy add on solution for our National Coverage Value Added Reseller's to implement to their ATM, ITM, and video customers.  The core of the Remote View product lines is our Cook Command Center.  Cook Command Center is a secure centralized web interface enabling you to view your equipment anytime, anywhere, on ANY device. View current status and request service for your entire fleet through our dashboard. Maximize uptime, protection, and compliance.  CSG also provides a full line of Professional Services such as ITM server hosting and our own video management system, PIKO Video Surveillance.  

Why Cook Solutions Group Teller Cash Automation Services:

  • Extensive resources such as process mapping and ROI studies
  • Scalable modular solutions; field upgradeable capacity
  • Integrated and certified on nearly all teller applications
  • Single, dual, and self-serve options
  • Focused solely on cash automation
  • All-inclusive service agreement on all parts and labor

Our Solutions

Questions to ask in the new era of TCRs:

Q: Is the service provider SOC 2 Type 2 certified?

A: If not, this is a major cyber attack risk like ransomware or malware.

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Q: Will your TCR allow remote patch management, troubleshooting, reporting, and security updates?

A: If not, a tech must go out manually.  Larger costs and wait time.

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Q: Can your TCR provide automated cash audits?

A: This saves a huge amount of time and accuracy.

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Q: Does your TCR still use rolled storage modules?

A: This is very old technology and limits capacity.

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Q: Does your TCR have a large enough capacity?

A: Larger capacity means fewer units needed, tellers could share one, lower service rates. Switching to cassette-based TCR can more than double your capacity.

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Q: How much is your current TCR maintenance and does it provide any secure remote managed services?

A: With secure remote managed services, your rates should be lower and uptime increase, plus all the security patched remotely pushed.

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Q: Want TCR pricing for the most efficient and technologically advanced?

A: New more efficient units are up to $7,000 less than old technology.

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Who We Work With

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