Cook Solutions Group

Video Surveillance Services

Cook Solutions Group designs, installs, and supports video surveillance systems for financial institutions and commercial facilities. We help you assess existing equipment, plan camera coverage, and choose compatible recording, analytics, and management options.

Our team supports many major video management systems and offers Piko for organizations seeking an open-platform approach. We can connect compatible video, access control, and alarm technologies, with ongoing maintenance and managed services based on your requirements.

Video Surveillance Products & Services

Keep an eye on what matters with CSG’s advanced Video Surveillance Services. At Cook Solutions Group, in addition to cutting-edge security solutions—we service and maintain most major Video Management Systems (VMS) on the market today. While we lead with our best-in-class Piko Unified Security Platform, our expertise extends to a wide range of VMS platforms, ensuring seamless support for your existing surveillance infrastructure.

Whether you operate a large-scale command center or a single-site location, our team customizes surveillance solutions to fit your environment. We provide installation, maintenance, and system integrations for high-definition cameras, reliable NVR/DVR setups, and intelligent analytics. Additionally, we can integrate your existing VMS, alarms, and access control for an end to end security ecosystem.

With CSG, your video surveillance does more than just record—it delivers real-time alerts, actionable insights, and proactive security to keep your business protected and running smoothly.

  • Custom-designed systems: Surveillance solutions scaled to your needs, whether a bank network, corporate campus, or small business.
  • Professional installation: Expert setup of IP cameras, network video recorders, and infrastructure for optimal coverage and quality.
  • Unified monitoring: Option to manage video feeds alongside alarms and access control via one platform (Piko) for total situational awareness.
  • Easier investigations: High-quality footage and smart search tools make reviewing incidents faster and more efficient.
  • Full support: Ongoing system maintenance, software updates, and 24/7 tech support keep your video security running smoothly.

Why Cook:

We install and manage your video surveillance systems. With us, you will receive the latest surveillance equipment. Additionally, you can have peace of mind knowing that we have a dedicated support team. Manage your equipment, alerts, footage, and service all in one place with one of our powerful software tools.

We design our video surveillance systems to make our customers' lives easier, from complex operations centers to simple efficient layouts.

We offer and maintain traditional cameras and DVRs, as well as our own Managed Service with Piko VMS and smart DVR. Start with integrating alarm and access control. Meet with us to implement your perfect solution on our open platform.

Secure & Compliant

  • Encrypted traffic, outbound only to specific FQDNs
  • Password protection & whitelisting
  • Firewall on integrated switch
  • VLANs & MAC address binding
  • AI-driven cyber threat protection
  • UL, CE, FCC, RoHS certifications
  • Made in the USA

System Reliability & Management

  • Integrated server with managed PoE switch
  • Scalable PoE ports & RAID storage
  • Automated Microsoft Windows patch management
  • Nonproprietary Microsoft Windows OS
  • Automated reboots of failed endpoints
  • Full control of individual ports (PoE and/or data)
  • Secure remote diagnostics

Monitoring & Alerts

  • Real-time alerts
  • Camera defense
  • Health monitoring (server & camera)
  • Internet protection
Evaluate Your Options

Questions to Ask Before Upgrading Your Video Surveillance

Before choosing a system, identify what your team needs to see, manage, and investigate. Use these questions to compare options with the same requirements.

? Unified View

Can video, alarms, access events, and relevant transaction information be reviewed together?

? Camera Compatibility

Which current cameras are supported, and how will low-bandwidth locations work?

? Analytics

Which analytics address our actual use cases, and what licenses or hardware do they require?

? Integrations

Can the platform connect with our existing systems and workflows?

? Recording & Storage

Which recording and storage options fit each location, including serverless options?

? Video Verification

How are qualifying alarms verified, and is human video verification included?

? Multi-Site Management

How will deployment, permissions, and management work across all locations?

? ATM & ITM Integration

Which ATM or ITM transaction and screen integrations are supported?

? Ongoing Support

Who handles ongoing updates, support, and future integrations?

Have Questions? Want the Guide? Let’s Talk.

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Better, Faster, Simpler VMS: Piko

The best in class VMS system. Piko provides a seamless viewing and maintenance experience whether you’re on a desktop or mobile device. Using Piko is easy: integrate the software with your camera system or let us install new hardware at your location.

Piko VMS is a simple, fast, and user-friendly video management system that helps with monitoring and research. Monitor, analyze and take appropriate action to critical events in real time. Piko will discover, view, record and manage all of your locations with one unique login.

With Piko’s open architecture, integrating and using our built-in features can be endless. Piko lets you focus or ignore parts of what you see, so you can set boundaries that suit your business.

You can view all your alerts, camera footage, and data in one platform when there is an alarm or camera issue. This platform is easy to use and helps save time and resources during incidents. This saves time and resources when there is an incident.

Evaluate the Cost of Your Current System

Compare ongoing licensing, support, storage, and upgrade costs alongside the initial equipment price. Check whether your current cameras can remain in service and which changes would improve recording reliability or investigations. Read our guide to five hidden surveillance costs before planning your next step.

Hardware Video Managed Services Hosted
All-inclusive hardware and labor coverage with annual PM. Includes proactive camera audits, resolution, patches | updates on all devices, and full compliance protection. Includes Basic | Video Managed Services | plus Hosted video stored in a secure off-site data center.
SOC 2 Type II Compliant ✓ ✓ ✓
Desktop Client | iOS Apps | Android Apps | Web Access ✓ ✓ ✓
DVR | Camera Health Check ✓ ✓ ✓
Access to Cook Command Center ✓ ✓ ✓
Notification of Issues ✓ ✓ ✓
Firmware Upgrades ✓ ✓ ✓
RemoteView Agent Installed ✕ ✓ ✓
All Inclusive Issue Resolution ✕ ✓ ✓
Software Patches | Updates ✕ ✓ ✓
Weekly Video Audits ✕ ✓ ✓
90 Day Video Retention ✕ ✓ ✓
Includes 10GB of Case Management ✕ ✓ ✓
Protect against Cyber Threats ✕ ✓ ✓
Hardware Warranty ✓ ✕ ✓
Video stored in secure off-site storage facility ✕ ✕ ✓
Monthly on equipment Monthly per camera lens Monthly per camera lens

HARDWARE
All-inclusive hardware and labor coverage with annual PM.

VIDEO MANAGED SERVICES
Includes proactive camera audits, resolution, patches | updates on all devices, and full compliance protection.

HOSTED
Includes Basic | Video Managed Services | plus Hosted video stored in a secure off-site data center.

SOC 2 Type II Compliant
Hardware
✓
Video Managed Services
✓
Hosted
✓
Desktop Client | iOS Apps | Android Apps | Web Access
Hardware
✓
Video Managed Services
✓
Hosted
✓
DVR | Camera Health Check
Hardware
✓
Video Managed Services
✓
Hosted
✓
Access to Cook Command Center
Hardware
✓
Video Managed Services
✓
Hosted
✓
Notification of Issues
Hardware
✓
Video Managed Services
✓
Hosted
✓
Firmware Upgrades
Hardware
✓
Video Managed Services
✓
Hosted
✓
RemoteView Agent Installed
Hardware
✕
Video Managed Services
✓
Hosted
✓
All Inclusive Issue Resolution
Hardware
✕
Video Managed Services
✓
Hosted
✓
Software Patches | Updates
Hardware
✕
Video Managed Services
✓
Hosted
✓
Weekly Video Audits
Hardware
✕
Video Managed Services
✓
Hosted
✓
90 Day Video Retention
Hardware
✕
Video Managed Services
✓
Hosted
✓
Includes 10GB of Case Management
Hardware
✕
Video Managed Services
✓
Hosted
✓
Protect against Cyber Threats
Hardware
✕
Video Managed Services
✓
Hosted
✓
Hardware Warranty
Hardware
✓
Video Managed Services
✕
Hosted
✓
Video stored in secure off-site storage facility
Hardware
✕
Video Managed Services
✕
Hosted
✓
Hardware: Monthly on equipment
Video Managed Services: Monthly per camera lens
Hosted: Monthly per camera lens

Video Managed Services & All-Inclusive Hardware Agreements

RemoteView Surveillance (RVS) keeps your video reliable, secure, and compliant. Our NOC monitors, manages, and maintains your system daily—so when you need video, it’s there.

Included in Every Agreement

  • All-inclusive parts & labor
  • Software & firmware management
  • Hardened endpoints against cyber attacks
  • Guaranteed 90-day video retention
  • Secure access from anywhere
  • Complete audit logs
  • Centralized health monitoring
  • Electronic Journal integration
  • Open, non-proprietary hardware

Why It Matters

  • Replace like-for-like hardware for life of agreement
  • Reduce CapEx by shifting to predictable OpEx
  • Remote monitoring & fixes for maximum uptime
  • Compliant with EFT federal regulations
  • Video available, searchable, and verified when needed
  • Patch updates applied to combat evolving cyber threats
Video Surveillance Solutions

Keep Video Available, Searchable & Verified

Our team actively monitors system health, applies updates, and provides video-verified response so you’re ready the moment an incident happens.

Tools & Platforms We Use

‍

Let Us Manage Your Video Surveillance Security

Move from CapEx to OpEx with our fully managed video services. We monitor health, apply updates, and replace like-for-like hardware for the life of the agreement.

Let Us Manage Your Video Surveillance »

Meet Piko:

Cloud

A cloud-based service enabling simple, centralized remote access and insight into any Piko system.

‍

Desktop

A rich media player with a flexible GRID interface designed for connecting to and managing a Piko system.

Read More

Server

A powerful, lightweight media server designed to discover, add and manage system devices and resources.

Read More

Mobile

A mobile application for iOS and Android devices designed for remote viewing and control of connected cameras.

Read More

Vendor Partners We Work With

Exacq
Avigilon
Verint
Fortis

Video Surveillance FAQs

CSG leads with the Piko Unified Security Platform but also services and maintains many major video management systems, allowing organizations to support existing surveillance infrastructure while evaluating the best long-term platform for their environment.

RemoteView Surveillance is CSG's managed video service designed to help keep surveillance systems healthy, available, and properly maintained. CSG's Network Operations Center monitors system health, manages updates, and helps identify issues so video is available when it is needed.

Depending on the service agreement, managed video services can include parts and labor, software and firmware management, endpoint hardening, video retention, secure remote access, audit logs, centralized system-health monitoring, and ongoing support for the surveillance environment.

Piko is an open-platform video management and unified security solution designed to make it easy to view, record, search, and manage video across multiple locations. Authorized users can access the platform from desktop or mobile while integrating compatible cameras and other security technologies.

Let Us Manage Your Video Surveillance Security

Move from CapEx to OpEx with our fully managed video services. We monitor health, apply updates, and replace like-for-like hardware for the life of the agreement.

Let Us Manage Your Video Surveillance »