USA

Nationwide Coverage & Partner Network

Cook Solutions Group is a national provider of ATM and ITM service, financial institution security, and commercial security. Our own teams staff a 12-state footprint, and our national partner network and certified subcontractors extend service coverage across 41 states. Wherever your institution operates, CSG delivers coordinated service from one relationship.
Talk to a specialist(844)-305-2665
One National Provider

Nationwide Service, Coordinated From One Team

Coverage in every region

CSG teams and a national partner network of certified subcontractors deliver security and banking technology service across the country.

One point of accountability

Multi-state institutions get consistent service, centralized coordination, and a single relationship instead of managing vendors market by market.

Remote visibility anywhere

Cook Command Center and RemoteView give national customers real-time equipment status and service tracking from a single dashboard.

National ATM & ITM Service
ATM, ITM, and TCR service, maintenance, and managed monitoring for financial institutions operating in one state or many.
Financial Institution Security
Branch security, cash technology, safes, vaults, and check imaging support for banks and credit unions nationwide.
Commercial Security
Video surveillance, access control, and alarm systems for commercial facilities across the country.
Video Surveillance
Camera systems, video review, and PIKO video management for single sites and national footprints.
Access Control
Credential management, door schedules, and secure-area control standardized across all locations.
Managed Services
24x7 monitoring, remote support, and professional services including ITM server hosting from a centralized NOC.
What You Need
How CSG Delivers It Nationally
Relevant Support
Service in states without a local vendor
CSG's national partner network and certified subcontractors extend coverage into regions beyond our 12-state staffed footprint.
ATM/ITM Managed Services
Consistency across many locations
Standardized equipment, service records, and reporting keep multi-state programs consistent no matter who performs the on-site work.
Cook Command Center Access Control
A single point of contact
One CSG relationship coordinates dispatch, escalation, and support across every market, backed by our centralized NOC.
NOC Support Financial Institution Support

Where Cook Solutions Group Provides Coverage

Cook Solutions Group serves customers in 41 states through CSG locations and our national partner network. Direct CSG teams staff Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, South Dakota, Utah, Washington, and Wyoming. Our national partner network and certified subcontractors extend service coverage across Alabama, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, and Wisconsin. If your institution operates in a state not listed here, contact our team — our national network may already cover your area.

Is Cook Solutions Group a national provider?

Yes. Cook Solutions Group serves customers in 41 states through direct CSG teams in a 12-state footprint and a national partner network of certified subcontractors that extends coverage nationwide.

Can CSG service ATMs and ITMs across multiple states?

Yes. CSG provides ATM, ITM, and TCR sales, service, and managed monitoring for financial institutions operating in a single state or across many, coordinated through our centralized Network Operations Center.

Does CSG cover states where it has no office?

Yes. Our national partner network and certified subcontractors deliver on-site service in regions beyond our staffed footprint, while CSG coordinates dispatch, escalation, and reporting so service stays consistent.

How does a multi-state institution get one point of contact?

CSG provides a single relationship for national programs. Cook Command Center gives real-time equipment status and service tracking across every location, and our NOC coordinates support so you aren't managing separate vendors in each market.

What services does CSG provide nationally?

CSG provides ATM/ITM service, cash technology, branch and commercial security, video surveillance, access control, alarms, safes and vaults, managed services, and professional services including ITM server hosting and PIKO video management.

Established in: 2015

General Manager: Wade Fieber

Address: Portland (National Headquarters and Support Center), 9225 NE Cascades Parkway, Portland OR 97220

Our Story...

The best security solutions in...

The Cook Solutions Group National Security Coverage Value Added Reseller (VAR) and Certified Subcontractors network brings the innovative and transformational solutions of Cook Solutions Group to vendors and Financial Institutions across the country. Our Remote View ATM/ITM managed services technology is an easy add on solution for our National Coverage Value Added Resellers.

Plus we provide first-line (FLM) and second-line (SLM) ATM maintenance and a full suite of managed services.

Whats the difference between first and second-line ATM Maintenance?

ATM maintenance is divided into two main categories: First-Line Maintenance (FLM) and Second-Line Maintenance (SLM).

First-Line Maintenance (FLM):

  • Entails regular duties such as refilling cash, paper, and managing simple service interruptions like bill and paper blockages.
  • Concentrates on routine maintenance to guarantee seamless, daily functioning of ATMs.
  • Often performed by on-site staff or technicians and includes basic troubleshooting.

Second-Line Maintenance (SLM):

  • Necessitates high-level assistance from skilled technicians or tech support groups.
  • Entails complicated fixes and might involve software updates and handling more complex technical problems.
  • Usually carried out by expert service professionals.


We provide security cameras, video surveillance managed services, and CCTV.

Reach out for video surveillance, cameras, alarm, access control, ATM, ITM, TCR, check imaging, managed services, professional services, server hosting, safes, lock work and more!

‍RemoteView ATM, ITM, TCR modules:

  • Diagnostics: Remote Resolution
  • Security+: Secure your ATM | ITM
  • Windows Patch Management: Keep Machines Updated
  • Hard Drive Encryption: Lockdown your hard drive to prevent unauthorized access
  • Electronic Journals & Analytics: Access EJs Online
  • Hard Drive Backup: Nightly backups
  • Connect | Internet: Managed Wireless Connectivity
  • Marketing Screens: Push AD Campaigns

RemoteView Surveillance:

  • All-inclusive agreement (hardware and labor)
  • Software/Firmware management
  • Hardened Endpoints to combat cyber attacks
  • Guaranteed 90 day video retention
  • Securely access from anywhere
  • Complete audit logs
  • Centralized Health Monitor
  • Electronic Journal Integration
  • Open Integration
  • Replace like for like hardware for the life of the agreement
  • Reduce capital expense by minimizing the frequency of equipment replacement

Let's Talk

Nationwide Coverage, One Conversation Away

Whether your institution operates in one state or across the country, Cook Solutions Group can support your security and banking technology nationwide. Talk with our team about coverage in your markets.

New Projects

Planning a multi-state rollout or evaluating a national service partner? Contact our team to discuss coverage and goals.

Contact CSG

Current Customers

Need service or want to check the status of a request across your locations? Access Cook Command Center.

Cook Command Center

Call Our Team

Speak directly with a CSG specialist about national coverage, multi-state service, or getting connected with the right resource.

(844) 305-COOK
(844) 305-2665

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