Business & Financial Security Solutions in Western Washington

The best security solutions in Washington. The Cook Solutions Group Washington office was started in 2007 with two customers and three technicians (jack of all trades) in Auburn Washington. With the majestic picturesque Mount Rainier as the backdrop, General Manager Larry Sams tackled the Financial Institutions’ market that so badly needed an improvement not just in customer service but Service Level Agreements and technology. With the “We Make it happen” attitude Larry and the team won the loyalty and respect of more customers.

In 2012 the Washington Team lead by then Daniel Smallwood moved into our much-anticipated larger new office and warehouse space where we currently reside in Kent, Washington where we continued to grow our staff and customer base. The office is now under the direction of General Manager Kari Havard.

With over forty-one employees and growing, we continue to serve our customers in the financial and commercial industries. Ranging from ATM 1st and 2nd service line as well as ATM and ITM projects, Electronic and Physical Solutions Service as well as security projects.

Cook Solutions Group strives to continuously seek the best in technology services and products to offer our customers. The Washington office prides itself on Making it Happen for our customers every day.

Our Seattle ATM Install Technician team will provide first-line (FLM) and second-line (SLM) ATM maintenance in addition to our full suite of managed services.

ATM maintenance is divided into two main categories:

First-Line Maintenance (FLM):

• Entails regular duties such as refilling cash, paper, and managing simple service interruptions like bill and paper blockages.
• Concentrates on routine maintenance to guarantee seamless, daily functioning of ATMs.
• Often performed by on-site staff or technicians and includes basic troubleshooting.

Second-Line Maintenance (SLM):

• Necessitates high-level assistance from skilled technicians or tech support groups.
• Entails complicated fixes and might involve software updates and handling more complex technical problems.
• Usually carried out by expert service professionals.
  

Our team also provides Seattle and the Western Washington territory with Video Cameras, CCTV and Video Surveillance.

Video Cameras:

• General term referring to any device capturing video footage.
• Can be standalone devices or integrated into various systems.

CCTV (Closed-Circuit Television):

• A subset of video cameras used for surveillance.
• Typically includes cameras, monitors, and a recording system.
• Commonly used for security and monitoring purposes.

Video Surveillance:

• Encompasses the broader system of monitoring using video technology.
• Includes various components such as cameras, recorders, and monitoring stations.
• Involves the continuous or periodic observation of an area.

These terms are interconnected, with video cameras being a broader category, CCTV being a specific type within that category, and video surveillance representing the comprehensive system for monitoring and recording.

Reach out for video surveillance, cameras, alarm, access control, ATM, ITM, TCR, check imaging, managed services, professional services, server hosting, safes, lock work and more!