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Cook Solutions Group

Product Roadmap.

All systems continue to function as expected, full Video session functionality has been restored. Incident resolved.

****RESOLVED****

ITM video session functionality has been restored. We will continue to monitor these systems closely for the next hour and provide a final update at 1400 PST.

****Update****

We are aware of an issue with video chat connecting on some teller video sessions. Our team is working diligently to identify and resolve the issue as quickly as possible, and we appreciate your patience during this time.

ITM Video Sessions Service Interruption

All systems continue to operate as expected, this incident has been resolved.

****RESOLVED****

The interruption has been resolved and all servers are back online, tellers should be able to login and accept sessions without issue.  We will continue to monitor the system. Final update at 09:30 PST.

****Update****

Some ITM Hosted customers may be experiencing an issue with ITM Teller services and are unable to login to TellerNOW! We are aware of this issue and are in the process of resolving now and expect to have services back up by 08:30.

Hosted ITM Server Service Interruption