The phone system has been restored and all call queues are working as expected.
Our team and the service provider continue to actively work together on the phone system service interruption. Next update by 17:00 PST.
Our team and the service provider continue to actively work together on the phone system service interruption. Next update by 15:00 PST.
Our team and the service provider continue to actively work together on the phone system service interruption. Next update by 13:00 PST.
The system restart was not successful, our team and the service provider continue to work together on the issue. Next update by 12:00 PST.
A possible resolution has been found and a system restart is underway to restore service. Next update by 11:00 PST.
We are currently experiencing a service interruption with our main phone system. Callers are able to enter our call queue but any menu selection results in a busy tone. We have escalated this issue with our service provider and they are investigating the cause. Until resolved, please open all requests with our ticketing system by visiting https://cc.cooksolutionsgroup.com or emailing support@cooksolutionsgroup.com. Next update by 10:00 PST.