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We’re excited to share that we’re performing maintenance on our Cloud backend to enhance our services.
Here’s the schedule for the planned updates:
• Thursday, Dec 19, 2024: - Updating Relay Servers by regions and re-routing traffic
• Monday, Dec 23, 2024: - 5:30 PM PST - Confirming that the traffic is fully migrated from old Relay Servers
• Monday, Dec 23, 2024: 5:40 PM PST - Disabling old Relay Servers
We will be updating Relay Servers across all regions to improve reliability and performance.
As part of this process:
1. New Relay Servers will be added region by region.
2. Traffic will be re-routed to these upgraded servers.
It is our recommendation to use wildcard entries. If you are using wildcard entries, no action is required, as this update will not impact your system. For optimal connectivity, we recommend whitelisting with the following recommended Wildcards:
• *.cooksolutionsgroup.com
• *.cooksecuritygroup.com
• *.vmsproxy.com
• *.pikovms.com
• *.rfc868server.com
For systems that cannot support wildcards, to ensure a smooth transition, please add the following FQDNs to your firewall configurations. Communication will occur over ports 443 and 3345, using TCP/UDP protocols:
• relay-us-abn-1-prod-dp.vmsproxy.com
• relay-us-chi-1-prod-dp.vmsproxy.com
• relay-us-chi-2-prod-dp.vmsproxy.com
• relay-us-dal-1-prod-dp.vmsproxy.com
• relay-us-lax-1-prod-dp.vmsproxy.com
• relay-us-lax-2-prod-dp.vmsproxy.com
• relay-us-mia-1-prod-dp.vmsproxy.com
• relay-us-nyc-1-prod-dp.vmsproxy.com
• relay-us-nyc-2-prod-dp.vmsproxy.com
• relay-us-sea-1-prod-dp.vmsproxy.com
You can find a complete listing of all required PikoVIDEO traffic on this KB Article: https://cc.cooksolutionsgroup.com/kb/425a-5c4528-master-connectivity-guide
Thank you for your attention to these updates. We appreciate your partnership and are committed to keeping our systems running seamlessly for you!