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Cook Solutions Group

Product Roadmap.

Important Notice: Ongoing Kaseya Ransomware Incident Update
‍Follow this Incident Response site here for all the latest communication from CSG.

‍On Friday, July 2nd, one of CSG’s technology partners Kaseya, had a small amount of its VSA systems fall victim to a sophisticated cyber attack. CSG uses Kaseya for some of its RemoteView Managed Services. Below outlines the extreme measures that CSG took to protect CSG & our customers. CSG followed our internal controls & processes outlined in our annual SOC 2 type 2 report and disabled some RemoteView services out of an abundance of caution until further notice. CSG’s cyber security & forensics partner has been working with CSG every step of the way.

‍By: Levi Daily, CTO

CSG does not use Crowd Strike on any of our systems, we were not impacted by the global outage affecting many institutions worldwide.

Crowd Strike Global Outage

The Microsoft issue affecting our phone system has been resolved. Our phone system is operating as expected.

****RESOLVED****

Microsoft is experiencing multiple service interruptions that are affecting our phone system, resulting in no calls being connected. Microsoft has not provided any updates or ETA on repairs at this time. All other CSG services are operating normally, support requests can be opened via Command Center or by emailing support@cooksolutionsgroup.com. Additional updates to follow when they are available.

Phone System Service Interruption