How do I get test history when calling in to place an account on test?

When you call the monitoring center to place your account on test, you can request that the operator send your test results to your email address after the test is complete. Provide your email address to the operator at the time you call in, and the test history will be emailed to you once the test period ends.

Test history is useful for confirming that all zones and devices in your alarm system triggered correctly during a test — particularly after system changes, new installations, or scheduled maintenance. Having a written record of test results supports internal compliance documentation and provides evidence for insurance or regulatory purposes if questions arise about system functionality.

If you need to review historical test records beyond a recent email, contact CSG support. CSG's monitoring center maintains account records that can be retrieved and shared with authorized account contacts. For institutions that conduct regular scheduled tests, establishing a consistent email address for test history delivery ensures records are automatically captured without requiring a separate request each time.