What is the benefit of RemoteView Security and Patch Management?

RemoteView Security and Patch Management keeps your ATM and ITM fleet in continuous compliance by applying security patches on a regular schedule — closing known software vulnerabilities before they can be exploited, without requiring internal IT resources to manage the process.

The challenge with patching ATMs and ITMs is that they are operationally sensitive devices where the standard IT patch management process does not translate well. You cannot push patches to an ATM during business hours without risking customer-facing downtime, and the specialized software on these machines requires testing before broad deployment to avoid stability issues. Most institutions do not have the internal resources to manage this process properly — which is why a significant proportion of ATM and ITM fleets run on outdated, unpatched operating systems.

RemoteView Security and Patch Management handles the entire process: testing patches in a controlled environment, scheduling deployment during off-peak windows, applying patches across the fleet, and verifying successful installation on each device. CSG maintains visibility into the patch status of every device in the fleet and can produce compliance documentation showing that each machine is current — increasingly valuable during PCI DSS assessments and regulatory examinations where ATM security posture is reviewed.