Cook Solutions Group

TCR & Cash Management

Cook Solutions Group developed the RemoteView product line to utilize technology to remotely deliver support to the TCR & Cash Management industry. The RemoteView TCR & Cash Management product line has been developed into multiple modules to support all departments interfacing with the machines.

  • Diagnostics: Remote Resolution
  • Maximize uptime
  • Cash Management reporting to maximize cash supply and replenishment
  • Security+: Application Control
  • Windows Patch Management: Keep TCRs Updated
  • Hard Drive Encryption: Lockdown your hard drive to prevent unauthorized access
  • Remote reporting for preventive maintenance

Diagnostic Features:

Monitor, manage and maintain your ATMs/ITMs. Reduce service calls with remote troubleshooting and expedited resolution. Includes remotely identifying the problem and repair of basic software issues for increased uptime.

  • Hardware and software diagnostics
  • Remote reboots
  • Pull logs and tallies
  • Includes dedicated & certified RemoteView Specialists
  • If a RemoteView Specialist is unable to fix, a technician is dispatched with detailed diagnostic information for faster repair and a first time fix

Security+ Features:

Protect your devices with trusted Application Control to prevent malicious attacks.

  • Zero-day protection against malicious attacks
  • Security logs are available upon request
  • Centralized policy management
  • Windows firewall management
  • Password management

Patch Management Features:

Maintain compliance and keep your ATMs/ITMs secure with up to date Microsoft software patches.

  • Preferred updating scheduling
  • Patch status reports provided, ready for auditors
  • Automated patch installation

Why are TCR cash management managed services important?

TCR (Teller Cash Recycler) cash management managed services are important for several reasons, particularly for businesses, financial institutions, and organizations that deal with significant cash volumes. These services offer numerous benefits, including:

  1. Efficiency: TCR cash management services streamline the cash handling process. They use automated systems to count, sort, and manage cash, reducing the need for manual labor. This leads to increased operational efficiency and cost savings.
  2. Accuracy: Automated TCR systems are highly accurate in counting and handling cash. This reduces the risk of errors that can occur when counting cash manually, helping to prevent discrepancies and financial losses.
  3. Security: Cash management services often come with advanced security features. They help secure cash from theft and internal fraud. With features like tamper-evident bags and secure storage, the risk of cash loss due to theft is significantly reduced.
  4. Cash Flow Management: TCR cash management services provide insights into cash flow trends. This data helps businesses better manage their cash positions, optimize cash levels, and make informed financial decisions.
  5. Time Savings: By automating cash handling processes, businesses can save time and resources. This allows employees to focus on more value-added tasks, improving productivity and reducing labor costs.
  6. Customer Service: Quicker and more accurate cash processing can lead to improved customer service. Shorter wait times and accurate cash handling can enhance the overall customer experience.
  7. Reduced Cash Holding Costs: Efficient cash management reduces the need to hold excess cash on hand. This can reduce the expenses of keeping money, like insurance, storage, and the loss of potential investment.
  8. Compliance and Reporting: Cash management services often include reporting features, helping organizations comply with financial regulations and audit requirements. They also provide a clear record of cash transactions for financial transparency.
  9. Risk Mitigation: Cash management services can help mitigate risks associated with cash handling, such as counterfeit bills and fraud. Advanced systems can detect counterfeit currency and suspicious activities.
  10. Integration: TCR cash management services can often be integrated with a variety of financial and accounting software systems, making it easier to manage and track cash transactions within the broader financial ecosystem.
  11. Cash Forecasting: By analyzing cash data and trends, TCR systems can help organizations forecast future cash needs and make informed decisions about cash management.
  12. Scalability: These services can be scaled to meet the specific needs of a business. Whether a business handles a small or large volume of cash, TCR cash management services can be customized accordingly.

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