Can I manage all my ATMs and ITMs from one interface?

Yes. Cook Command Center provides a centralized dashboard to monitor and manage your entire ATM and ITM fleet — view aggregate performance data or drill down to individual machines. Role-based access controls let you designate exactly which users can see which data, and multi-factor authentication protects the platform with a required PIN at login.

Managing a distributed ATM and ITM fleet without a centralized platform means relying on machine-by-machine reporting, manual status checks, and delayed awareness of issues that are impacting customers right now. Cook Command Center replaces that fragmented approach with a single view of the entire fleet — making it immediately clear which machines are operating normally, which have alerts requiring attention, and what the aggregate performance picture looks like across all locations.

Role-based access controls allow institutions to give branch managers visibility into their specific locations while reserving fleet-wide data and configuration controls for senior operations and IT staff. Multi-factor authentication ensures platform access is protected appropriately given the operational sensitivity of the data it contains. For institutions with vendor or service provider relationships, access can also be scoped and provisioned through Cook Command Center without granting broad system access.