Does CSG's surveillance agreement include Windows patches and software updates?

Yes. CSG's Premier Agreement includes quarterly Windows patching and software updates across all surveillance devices, performed remotely by CSG's operations team — keeping your surveillance infrastructure current and protected without requiring coordination from your internal IT staff.

Surveillance cameras and recording devices run on embedded operating systems and software that, like any networked device, require regular patching to close security vulnerabilities. Unpatched surveillance devices are a documented entry point for network intrusions — attackers actively scan for and exploit outdated surveillance software because these devices are often overlooked in standard patch management programs. CSG's Premier Agreement addresses this gap by treating surveillance devices with the same patching discipline applied to ATMs, ITMs, and other managed devices.

Quarterly patching cadence reflects the balance between keeping devices current and minimizing the frequency of maintenance windows. Critical security patches addressing actively exploited vulnerabilities are applied outside the standard quarterly cycle when necessary. CSG's operations team manages the entire process — testing updates before deployment, scheduling maintenance windows during off-peak hours, and verifying successful application across all devices in the agreement.