What are the benefits of RemoteView Managed Services for TCRs?

CSG's RemoteView Managed Services for Teller Cash Recyclers keeps your fleet secure, maximizes uptime, and resolves the majority of issues remotely — covering Windows security patching, hard drive encryption, remote monitoring, and diagnostics for most major TCR manufacturers.

TCRs are business-critical devices: when one goes down during branch hours, it directly impacts transaction speed, teller workflow, and the customer experience. Traditional break-fix service models mean the institution does not know there is a problem until a teller reports it, and resolution requires scheduling a technician visit that may be hours or days away. RemoteView monitoring detects TCR issues before they cause a complete failure, and CSG's operations team can often resolve them remotely before the branch is even aware there was a problem.

Security compliance for TCRs is an area that many institutions underinvest in relative to their ATM and ITM fleets. TCRs run on Windows-based operating systems that require the same patching discipline as any other networked device, and the cash and transaction data they process warrants hard drive encryption. RemoteView Managed Services applies both controls consistently across the TCR fleet, keeping devices in compliance with PCI DSS requirements and protecting against both cyber threats and physical data exposure.