How does an ATM or ITM connect to RemoteView?

CSG installs a lightweight Windows-based agent on each ATM or ITM. The agent communicates outbound-only to CSG's specified endpoints — meaning no inbound firewall ports need to be opened — and enables CSG's operations team to monitor device health, deliver patches, and perform remote diagnostics and repair without requiring on-site access.

The outbound-only communication architecture is a deliberate security design. Traditional remote management approaches require opening inbound firewall ports on the institution's network, creating a persistent attack surface. By having the RemoteView agent initiate all connections outward to CSG's infrastructure, the institution's network perimeter remains closed to inbound connections — significantly reducing the risk of the remote management channel itself being exploited.

From an IT deployment standpoint, connecting an ATM or ITM to RemoteView is straightforward: CSG installs the agent on the device during an initial setup visit or remotely if the device already has network connectivity. Once the agent is communicating, the device appears in Cook Command Center and CSG's operations team can begin monitoring and managing it immediately. For fleet deployments covering multiple locations, CSG can stage and sequence the rollout to minimize operational disruption.