How often does CSG perform video surveillance audits?

Under CSG's Premier Agreement, surveillance audits are performed at multiple intervals: daily automated outage logs are reviewed by CSG's operations team, and comprehensive audits of camera coverage, retention settings, and software status are conducted quarterly.

The layered audit cadence reflects the different types of issues that surveillance systems can develop over different timescales. Daily monitoring catches acute failures — a camera that went offline, a storage device that stopped writing, a network connectivity issue — quickly enough that the gap in coverage is minimized. Quarterly comprehensive audits address slower-developing issues: camera alignment that has drifted, coverage gaps created by physical changes to the branch environment, software versions that need updating, or retention configurations that need to be reviewed against current regulatory requirements.

For institutions that have experienced surveillance gaps in the past, the combination of daily monitoring and quarterly audits provides a defensible posture: documented evidence that the institution is actively managing its surveillance system's effectiveness. CSG provides audit reports that institutions can retain for their security program documentation and produce in response to examiner requests.