Best security solutions in Portland, OR

The best security solutions in Portland, OR. Cook Solutions Group (CSG) was founded in Oregon, May of 2002. Created out of the bankruptcy of former security giant, Mosler. Brian Cook was the General Manager of Mosler’s Oregon branch. After their demise, several Oregon Bank and Credit Union customers begged Cook to still take care of their service. These financial institutions shared that it wasn’t Mosler, but Cook’s “make it happen” approach that was the reason they did business with him.

Fast forward and CSG has grown each year to date, both in employee headcount and geographical footprint. We are where Technology meets People, utilizing the best in technology to remotely fix, patch, and protect from our centralized Network Operations Center (NOC) at our National Headquarters in Portland, Oregon, while providing a massive 11 state technician footprint and National VAR network.

Maintaining a high retention rate and winning multiple Top 100 Companies to Work for awards, this allows us to attract the most talented and enthusiastic employees with a “We Make it Happen” attitude.

Our product and service lines include ATM, ITM, TCR, Alarm, Access Control, Video Surveillance, Managed Services, SaaS, Cybersecurity, Professional Services, Server Hosting, Safes, Vaults, Night drops, Pneumatic Tube systems & drive-up units, lock work, key management, remote teller, mobile banking, video lending, cashless transactions, contactless solutions and much more.

Plus we provide first-line (FLM) and second-line (SLM) ATM maintenance and a full suite of managed services.

Whats the difference between first and second-line ATM Maintenance?

ATM maintenance is divided into two main categories: First-Line Maintenance (FLM) and Second-Line Maintenance (SLM).

First-Line Maintenance (FLM):

• Entails regular duties such as refilling cash, paper, and managing simple service interruptions like bill and paper blockages.
• Concentrates on routine maintenance to guarantee seamless, daily functioning of ATMs.
• Often performed by on-site staff or technicians and includes basic troubleshooting.

Second-Line Maintenance (SLM):

• Necessitates high-level assistance from skilled technicians or tech support groups.
• Entails complicated fixes and might involve software updates and handling more complex technical problems.
• Usually carried out by expert service professionals.

We provide security cameras, video surveillance managed services, and CCTV.

Reach out for video surveillance, cameras, alarm, access control, ATM, ITM, TCR, check imaging, managed services, professional services, server hosting, safes, lock work and more!

‍RemoteView ATM, ITM, TCR modules:

• Diagnostics: Remote Resolution
• Security+: Secure your ATM | ITM
• Windows Patch Management: Keep Machines Updated
• Hard Drive Encryption: Lockdown your hard drive to prevent unauthorized access
• Electronic Journals & Analytics: Access EJs Online
• Hard Drive Backup: Nightly backups
• Connect | Internet: Managed Wireless Connectivity
• Marketing Screens: Push AD Campaigns

RemoteView Surveillance:

• All-inclusive agreement (hardware and labor)
• Software/Firmware management
• Hardened Endpoints to combat cyber attacks
• Guaranteed 90 day video retention
• Securely access from anywhere
• Complete audit logs
• Centralized Health Monitor
• Electronic Journal Integration
• Open Integration
• Replace like for like hardware for the life of the agreement
• Reduce capital expense by minimizing the frequency of equipment replacement