What is the phone number to COPS Monitoring Station?
The dedicated Cook Solutions Group number for the COPS Monitoring Station is 844-788-4903. Use this number when calling to place your account on test, report a false alarm, update contact information, or speak directly with a monitoring center operator about your account.
The monitoring center is staffed 24 hours a day, 7 days a week. When you call, have your full account number and verbal passcode ready to identify your account quickly. Your account number includes both the receiver ID prefix and your account number — for example: S776-1234. The operator will ask for your verbal passcode to verify your identity before making any changes to your account or alarm status.
For non-emergency account management — updating contact lists, adding or removing users, resetting verbal passcodes, or reviewing alarm history — you can also contact CSG support directly. The alarm portal is located at www.copsmonitoring.com for online account access.